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CDJR of Leesburg - Service Center

Fruitland Park, FL

4.5
3,161 Reviews

3,161 Reviews of CDJR of Leesburg - Service Center

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June 15, 2023

Friendly courtesy staff. Went in for an oil change and for a recall on my 2021 Jeep Wrangler, extra stud on frame had to be removed. The recall problem was explained to me an More

by rrtjp01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine Yager
June 14, 2023

Jose is the best! Always honest and keeps me up to date on my vehicle when it’s being serviced.Gaby is my go to tech, He is very good with working on lifted Jeeps!He a More

by MYLIFEASIS9701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby
June 14, 2023

Waited for service adviser to get back to me an hour after service technician send updated video of what car needed. More

by JPV51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

CDJR of Leesburg responded

We are very sorry to hear that you were not a satisfied customer! My name is Cheryl Williams and I am the Customer Relations Manager here at CDJR of Leesburg. Our goal is to have each and every customer completely satisfied with the work that we do on their vehicle and we strive to be transparent in our process. Please respond privately to us with your name, make and model of your vehicle, and I would be happy to look into this and help us toward a resolution in this matter.

June 14, 2023

This dealership is only interested in turning a free warranty fix into how many things can they make wrong to charge the customer. It's a bait and switch scam. Now my A/C is acting up and I will never r More

by willvelez13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kobe Hiltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

CDJR of Leesburg responded

We are very sorry to hear that you were not a satisfied customer! My name is Cheryl Williams and I am the Customer Relations Manager here at CDJR of Leesburg. Our goal is to have each and every customer completely satisfied with the work that we do on their vehicle and we strive to be transparent in our process. Please respond privately to us with your name, make and model of your vehicle, and I would be happy to look into this and help us toward a resolution in this matter.

June 14, 2023

Katie was very helpful and the service timetable was reasonable to wait to get the car back More

by jdidinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie March
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Fixed the problem in one day and called me immediately when done. Provided Uber ride both ways. More

by rhall1644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie March
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

I appreciated the speed at which I was attended to and the kindness of the staff. More

by laura.ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie March
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Great service writer, Carlos. Also enjoy the snacks in the waiting room. Great dealership. Put the hot dogs on earlier! More

by JOHNEBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Professional, competent. Nice waiting area. Identified potential issues without “selling” them. Fast service. The video of the service check was both impressive and very help More

by ACLAYAR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine Yager
June 13, 2023

Katie, the service advisor, provided excellent service pertaining to my oil change and tire rotation service. Would rate 5 stars except for the person that first greeted me saying I had a damaged windshie More

by GVANVLIET10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie March
5.0
This rating includes all reviews, with more weight given to recent reviews.
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