CDJR of Leesburg - Service Center

Had a service call to fix a flat tire. Jose found the problem, a roofing nail squished between the treads. While we were there we had other maintenance questions regarding our 2020 Pacifica. Jose gave us problem, a roofing nail squished between the treads. While we were there we had other maintenance questions regarding our 2020 Pacifica. Jose gave us a helpful print out to reference & also told us why & showed us how to stop the car from lunging forward or back when we turned the ignition off. Jose & the many people who asked if we were being helped were friendly, eager & helpful. More

What a joke of a dealership!!!!! Brought my car in last week for a “diagnostic” and the catalytic converter had a crack in it along with the vehicle throwing codes, well before I wasted anyone’s time I ask week for a “diagnostic” and the catalytic converter had a crack in it along with the vehicle throwing codes, well before I wasted anyone’s time I asked the service specialist if this would be covered under warranty and his exact words “ oh yea man 90% sure, it would take something crazy for it not to be covered, you have the Bill Bryan Protection plan, customer SATISFACTION GURANTEED”, the warranty that he’s talking about clearly states “limited” powertraij warranty so if your a specialist you would know if it was covered or not, well long story short nothing is covered under warranty and after having the car almost a week they still couldn’t figure out why the codes were popping up. Needless to say I’m with a car that I purchased from them 6 months ago that randomly goes into limp mode had 32 CODES pop up on their end but can’t figure anything out, they want $2,000 to fix the catalytic converter!!! I would say I’m a satisfied customer according to them since their goal is “ guaranteed customer satisfaction ”. I’m so satisfied that I purchased a car, of course it was used but talk about a bust, I even tried getting out of the vehicle and purchase a new one with all the hassle and they surprise me again with $4,000 upside down and the sales guy them states “ $4,000 isn’t horrible if you ask me”, well sir you are right, it isn’t bad but when you purchase a vehicle from this establishment and it’s not even 6 months old you want me to be upside 4K on a vehicle that was obviously a xxx when you sold it with “warranty” that apparently doesn’t cover jack squat. With this review we will get a respond from customer relations asking for me to reach out to them but what is going to get resolved?! Unless they fix the issue then nothing will get resolved just back and forth nonsense, This was my first time dealing with this dealership and by far the most horrible one lcd experienced, I’m so happy the vehicle I purchased for my fiancé to congratulate her on a new career is a complete fail!!! More

Horrible experience with the service department at Bill Bryan Chrysler. I took in our Pacifica because the engine would turn over and over and over, before finally starting. The problem, so I was told by Bryan Chrysler. I took in our Pacifica because the engine would turn over and over and over, before finally starting. The problem, so I was told by the service department, was a 3-year-old battery needing replacement, and the charge sensor. When I picked up the car, I paid $500, went to the car to start it, and on the first attempt to start the car it did the exact thing as before: the engine turned and turned and turned before starting. I walked back to the service department to tell the service representative, and was told it was misdiagnosed and I could leave the vehicle again so that they “could get to the bottom of it.” Well, I was leaving two days later for Michigan and could not leave the car again. I paid $507.00 and I still have a broken car. Would they make good on what I paid them for a misdiagnosed problem? No. You take your car in to get it fixed, you pay $500, they admit they misdiagnosed the problem, the car was not fixed … but they keep your money. A win-win for them; a lose-lose for me. What am I missing? (When I returned to Michigan, I wrote a letter to Bill Bryan. I then called them. No response. I called again – no response. Can I give lower than 1 star?) More

They sold the truck I was scheduled to see!!!!!!! I WILL NEVER DO BUSINESS WITH THEM. They gained ONE CUSTOMER but lost my family and me, and that is ten dodge jeep people!!! NEVER DO BUSINESS WITH THEM. They gained ONE CUSTOMER but lost my family and me, and that is ten dodge jeep people!!! More

Lordy, Lordy! This review is directed more at management more than the service department. I had an appointment at 11:45 AM. I got there and waited for 10 to 15 minutes before anyone came to wait on me. I w more than the service department. I had an appointment at 11:45 AM. I got there and waited for 10 to 15 minutes before anyone came to wait on me. I waited outside my truck and noticed several people that had pulled in behind me were already being waited on. I had my truck in for a coolant warning light and to get new tires. I waited and the truck was finished at around 7 PM. I get about a mile from the dealership and the coolant light came back on and stayed on all the way home. When the light came on, I stopped to check the engine temps and it was fine. However, when I got out I noticed that they had taken an almost new tire off of the spare tire rim, which was on the truck, to put on a new tire, The tire that was stowed was the tire and wheel off the truck. Not hard to tell, the spare rim is black and the wheels on the truck are silver. Now why do I blame management for this? The service department seems to be grossly under maned. Jose, who was my service advisor, was being pulled in five directions at one time. I guess everyone had gone home and left him there by himself. He was attempting to check out 4 or 5 people at the same time. Two other gentlemen working there started helping him. The service waiting room has 3 tv sets. All of them are on so all you get is a bunch of noise. Add to that, the music being played over the loud speakers. I had to walk outside several times just to clear my head. Again, given the situation, I think Jose did a great job. Mark, in the waiting room was also very helpful. This place has some great employees but is not managed very well. I'll be heading back over there, about 35 miles away, tomorrow afternoon to try and get everything straightened. May the force be with me. More

Brought my 2017 Pacifica in for my last packaged oil change and tire rotation. Last time it took 2 hours. I thought it couldn't get any worse than that. Today's appointment was an oil change, tire ro change and tire rotation. Last time it took 2 hours. I thought it couldn't get any worse than that. Today's appointment was an oil change, tire rotation plus the added task of plugging a tire with a slow leak caused by a nail that they were told about when I brought it in. It took OVER 3-1/2 HOURS! RIDICULOUS! It had to go up on the lift twice. Why didn't they fix the tire when they had it off for rotation? Their advertised "FAST OIL CHANGE" is nothing but a farce. I will never buy from them or use them for service again, ever. Fool me once, shame on you. Fool me twice, shame on me. Never again. My next car will not be from Bill Bryan. More