CDJR of Leesburg - Service Center

Three hours for an oil change and alignment too long with no hot dogs 11:30 am appointment no hot dogs 11:30 am appointment More

The service advisor Jose that handled my repair was outstanding. He kept me fully informed of time and cost expectations throughout the process. The repair was completed on time and budget outstanding. He kept me fully informed of time and cost expectations throughout the process. The repair was completed on time and budget More

I've been using CDJR of Leesburg since I moved back to the area in 2021. They have always been friendly and helpful. Yes, sometimes it takes quite a long while to get services done, but they have plenty o the area in 2021. They have always been friendly and helpful. Yes, sometimes it takes quite a long while to get services done, but they have plenty of tables and seating with wifi to do work or watch tv shows. They also offer free shuttle service to your home if needed. I wish that they had more comfortable and updated seating, because it can get uncomfortable after a while, and they need more power outlets in the area, but overall I am pleased with waiting. More

Katie is the best! I have had other service personnel and I will always ask for Katie - very respectful and gets it done! I have had other service personnel and I will always ask for Katie - very respectful and gets it done! More

Blaine has always given me great service advice. He is pleasant & professional, my go person. He is pleasant & professional, my go person. More

I dropped off early by mistake but they took care of the problem early for me. That was very accommodating. Picking up my vehicle was a little clunky. I waited and waited for the service writer to come back problem early for me. That was very accommodating. Picking up my vehicle was a little clunky. I waited and waited for the service writer to come back so I could get my keys. After almost fifteen minutes I asked where he was…and he was sitting right there. No idea how long I was waiting while he was sitting right next to me. I’d never met him before. Pickup was smooth after that, but I would have rather been out quicker. All in all the service experience was good though. More

I’ve been dealing with Katie at Service. She is BEST SERVICE Person ever HAD‼️‼️‼️🌹 She is BEST SERVICE Person ever HAD‼️‼️‼️🌹 More

Was very good. Carlos was very helpful. But was unable to get the car quick washed. No big deal. Just like to have it done when I come in for service. Otherwise I f Carlos was very helpful. But was unable to get the car quick washed. No big deal. Just like to have it done when I come in for service. Otherwise I feel safe going out of town to see my daughter. Thank you Carlos More

It's always a pleasure to work with Service Advisor Katie March! She is friendly yet professional. She keeps me informed and explains any issues in a manner that I can understand. The prices are too high. March! She is friendly yet professional. She keeps me informed and explains any issues in a manner that I can understand. The prices are too high. Could get comparable work done for less money at local auto shop versus continuing to use the dealer network. More

Repair were done well, from my driving experience. But having our minivan there May 3 to May 9 to get a fuel injector repaired was too long, especially when we got a video May 3 of the mechanic explai But having our minivan there May 3 to May 9 to get a fuel injector repaired was too long, especially when we got a video May 3 of the mechanic explaining his diagnosis. Dealership blames the delay on our Warranty company taking a long time to approve the repair. I'm going to check that. Oh, their hourly shop rate has gone up to $218.00 per hour! Yikes. More