CDJR of Leesburg - Service Center

at 11:30 am appointment, had to wait 25 minutes before someone even noticed me. Two people that arrived after me were helped before me. Once i was noticed, Carlos helped me. He took my info talked about t someone even noticed me. Two people that arrived after me were helped before me. Once i was noticed, Carlos helped me. He took my info talked about the problem and I left. Then I got a call from Carlos telling me what and how much the repair was. I had already checked the price of the part in many places online and CDJR Leesburg was DOUBLE the price.($392 vs $803) How is it I can buy the same exact part from a CDJR dealer in orlando for less than half the price including tax and next day air shipping. Then bring the part to CDJR of Leesburg to be installed. Needless to say after purchasing the part and having it installed the truck is back to normal. Carlos did what he could to help me and in the end i feel he did a great job overcoming my problems. Also after coming to agreement on installation of part, I forgot to tell Carlos I wanted the old part returned to me. I called the dealership, and was kind of taken back when the woman that answered the phone never heard of Carlos. I told her I just spoke with him 10 minutes before in the Service Office. She did nothing to locate him for me and said she could get the message to him. Well she did not. I dont know who this was but somtimes phone calls are important. The last time I was at this dealership it was owned by different people, and was an unbelieveably pleasant experience from the first moment i arrived. Work on getting that experience back. Also get Carlos a new tablet. They dont cost much and his is completely broken. Does not look professional when having to sign on a shattered screen. More

Carlo was great, very informative and helpful. Courteous too! He accommodated every need and did so with a very nice smile. I left with a clean car and all issues addressed. Courteous too! He accommodated every need and did so with a very nice smile. I left with a clean car and all issues addressed. More

Ashby Carter was excellent with my service visit. Ordered the part that was needed, scheduled the appointment in a timely manner to resolve my issue... thank you, Ashby... Ordered the part that was needed, scheduled the appointment in a timely manner to resolve my issue... thank you, Ashby... More

We have been buying our vehicles here for years and will continue to do so with the new owner providing the customer service continues to be top notch which we have always gotten from our salesman, Levy and continue to do so with the new owner providing the customer service continues to be top notch which we have always gotten from our salesman, Levy and our service man, Jose. More

Came in for a repair quote. They did a thorough diagnostic and even sent a video update. Repair was done in a timely manner and I could not have had a better experience. Thank y They did a thorough diagnostic and even sent a video update. Repair was done in a timely manner and I could not have had a better experience. Thank you Josè and team for taking care of us. We appreciate it. More

Jose was a great to work with. He was very informative, freindly and professional. Jose went out of his way for us. He was very informative, freindly and professional. Jose went out of his way for us. More

I have been bringing my vehicles to your company a number of years and have always been appreciative of the outstanding service. Jose was great of years and have always been appreciative of the outstanding service. Jose was great More

Had bought a car here and was in for first oil change. Everyone I encountered was friendly, fast and efficient. It was a pleasure to have someone help me throught the experience. Everyone I encountered was friendly, fast and efficient. It was a pleasure to have someone help me throught the experience. More

I can't express enough Thanks for the service I received from Katie March, service adviser. Professionalism in your industry is rare and seldom received by my wife or myself. Many Thanks to Katie March a from Katie March, service adviser. Professionalism in your industry is rare and seldom received by my wife or myself. Many Thanks to Katie March and CDJR of Leesburg. Fantastic Service advisor. Thank You, Jerry Gianoutsos More

I am not sure how to rate the dealership, I have no comparison of the work and costs associated with a 100,000 mile check up. However, I will say that Otto Zimmerman was very professional, informative comparison of the work and costs associated with a 100,000 mile check up. However, I will say that Otto Zimmerman was very professional, informative and friendly. I truly appreciated the video provided by Josh explaining his assessment of my Jeep and pointing out things that needed to be addressed and fixed. Both of them were a credit to your dealership. I trusted that you treated me fairly on the substantial bill that I paid. More