CDJR of Leesburg - Service Center

Both Otto who wrote up our repair and called us when repair was finished and Kobe who checked us out were very personable and efficient . The repairs were done much faster than I expected. I was surpris repair was finished and Kobe who checked us out were very personable and efficient . The repairs were done much faster than I expected. I was surprised they actually had the parts on hand for a 2010 Town & Country. More

The customer service side was awful. I stood there while more than 5 employees walked around and completely ignored me without even saying “someone will be right with you” I was just abo I stood there while more than 5 employees walked around and completely ignored me without even saying “someone will be right with you” I was just about ready to walk out when someone finally asked if I needed anything. Then my rep said to call or text him directly if I had any questions, I did both and never received any acknowledgment back. I finally had to call into the service center to get my question answered, in which case my rep answered. I stated that I called his number and also text as he directed me to do and he said “yeah, I saw that” Just awful service from start to finish. The only reason I did not give 1 star is there was one person there named Juan, who was very nice and the gentleman who helped me when I came to pick up my car was also friendly. More

Actual service and advisors Tiffany (who helped get appt) and Kobe who handled were excellent and deserve a five. Tried initially to schedule over the phone and was told since it was warranty work. I would g and Kobe who handled were excellent and deserve a five. Tried initially to schedule over the phone and was told since it was warranty work. I would get a call back. Never happened. Called Monday am and no call back. Called again Wednesday and told the same thing. I asked that they be told this was my second call. Was told by woman that she'd make sure this was included. I wanted to know since this was listed as a safety recall, how urgent it was to get fixed since I am taking a road trip with the car. On Friday afternoon, I called again only this time not saying it was warranty work and got Tiffany who handled it promptly. She scheduled it for next day a 9A. Kobe had a quick check in and I was out in less than an hour. He deserves a five.The person who supposedly handles warranty scheduling doesn't return calls and deserves a 0. of course I never got a name of who this was to rate them More

Basic Oil change took way too long. Had me boxed in so was difficult to move my car once it was finally ready. Had me boxed in so was difficult to move my car once it was finally ready. More

Kimberely Lewis took good care of me and my van. This is the 4th vehicle we have bought from CDJR of Lessburg. Thank you. This is the 4th vehicle we have bought from CDJR of Lessburg. Thank you. More

Kim made my visit very pleasant and easy. I will return for additional service to you truck. I will return for additional service to you truck. More

Kim is the reason why I continue to use the dealership for my vehicle service needs. She is, professional, considerate, and informative. for my vehicle service needs. She is, professional, considerate, and informative. More

Kim took a lot of time to assist me in identifying additional services my truck needed which really helped additional services my truck needed which really helped More

Great place great service and it was even better this time under new ownership things went very smooth thank you again John Stropes time under new ownership things went very smooth thank you again John Stropes More

Katie March is our service advisor, and she is wonderful. Always, always helpful!! Jeff is the mechanic we ask for. He is honest about what needs to be done and doesn’t upcharge. Always, always helpful!! Jeff is the mechanic we ask for. He is honest about what needs to be done and doesn’t upcharge. More