CDJR of Leesburg - Service Center

Carlos M. did an excellent job of keeping me informed on the status of my Hellcat and the findings from the Tech. The video of the 21 point inspection was very did an excellent job of keeping me informed on the status of my Hellcat and the findings from the Tech. The video of the 21 point inspection was very helpful & appreciated. Also appreciated is this dealership having a Quick Service Lane & dedicated team of SRT techs !! I have a Dodge dealership 6 miles from me, but I will be using Leesburg CDJR from now on even tho it's almost an hour drive. More

I brought my vehicle in for some warranty work back in June. After looking at the vehicle they said they would order the parts in, and it would be a couple days. after a couple days I called to schedule w June. After looking at the vehicle they said they would order the parts in, and it would be a couple days. after a couple days I called to schedule when to bring in the vehicle and they said it would be another few weeks on the parts they were on back order. Understandable..... but after calling back to check on my parts a month and half later they still weren't in !! come to find out they came in but gave away my parts to another customer, like I'm a nobody. so, this went on back and forth until the 20th of November I had to call to see if the parts were in. Nobody called or told me they came in the week before!! So, I schedule to get my truck repaired and let them know that the truck has gotten worse and running really bad due to the truck not being repaired and driving it all this time with bad parts on it. So, I asked if they could put a courtesy tune up on it and find out why its running so rough and wont idle properly. The service guy Ryan laughed and said we don't do that kind of thing here. Well let's see After running my truck for over 3 months with bad parts on it and the truck gets to running worse due to not repairing it, you're not going to right your wrong!? So, they call me and tell me truck is "FIXED" I go and pick it up and it runs worse than before. I ask them to fix it, and they tell me they would at my expense. So, the final straw after going to get my flashlight I use for work out of my door and its gone. I call and let them know what's missing and the service guy suggest that I'm a liar and he checked with the guy who repaired it and he clueless on the flashlight. So, I told him I want it replaced, and he refers me to the service manager and as of 4 days later I still have not got a call or a solution to my issues. This is unacceptable !! More

Listen, professional, and understood the problem. Assured and expideted the solution. Stayed in combination . Washed my vehicle on pick up! Assured and expideted the solution. Stayed in combination . Washed my vehicle on pick up! More

Phenomenal experience. My advisor was of the best I’ve ever had! Communication none the less. Running around insane, yet still managing to get the job done. He even washed My advisor was of the best I’ve ever had! Communication none the less. Running around insane, yet still managing to get the job done. He even washed my car for me because of the long wait time for a simple wash. Best advisor ever! More

Was in for an oil change and tire rotation. I guess the oil change was done. But the tire rotation was not, they claimed they didn't have the lug key. Do you think anyone came and asked me fo I guess the oil change was done. But the tire rotation was not, they claimed they didn't have the lug key. Do you think anyone came and asked me for it, of course not. Also I have never been to a garagetjat didn't have a full set of lug keys. Very disappointed. More

Excellent trained staff and technicians. Very thorough. I wish all Chrysler Dealerships were at this high standard of service. Very thorough. I wish all Chrysler Dealerships were at this high standard of service. More

Great experience and service. My service rep Ryan was outstanding. He kept me informed and went out of his way to ensure my car was returned in pristine condition. My service rep Ryan was outstanding. He kept me informed and went out of his way to ensure my car was returned in pristine condition. More

My oil change service was done quickly and efficiently. The estimated time was a lot shorter than was expected. Great job! The estimated time was a lot shorter than was expected. Great job! More

Excellent service response. I bought a pickup drove it home and let it set for 5 days. Tried to start, was dead. Tailgate would not open. Called road service, they sent someone I bought a pickup drove it home and let it set for 5 days. Tried to start, was dead. Tailgate would not open. Called road service, they sent someone to jump start. No good. Called road service again for a wrecker..towed to CDJR and Ivy fixed the problem. More

It is really easy to drop off a jeep for service . They gave some one there to help you in less than a minute They gave some one there to help you in less than a minute More