CDJR of Leesburg - Service Center

always a pleasure going in for service on fleet. ..Otto knows our company parameters and gets us in and out quickly. ..Otto knows our company parameters and gets us in and out quickly. More

Too much time in the shop! The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which cau The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which causes too much downtime with the current approval process. keep in mind I brought my vehicle in November 15th to have the AC troubleshot and fixed along with the engine leaking oil from the rear seal. See the video: ( www.mkvwa38.com/p/nJFJfE.html ) . They opted for an oil pan reseal instead of fixing the real problem. They also changed the AC expansion valve which didn’t fix the problem either. Unfortunately, the AC was still intermittent. I kept telling them the compressor kicks off intermittently under all conditions. I got my vehicle back November 22nd (7 days in the shop). They did however fix the window and cruise control switch. I brought my vehicle back into the shop November 25th to have the AC troubleshot. After (3 days in the shop), November 27th, they gave me back my vehicle with a could not duplicate. They instructed me to bring it in when it stops working again. Sometime around December 9th I brought my vehicle to the shop with the AC inoperative. They immediately drove to the back and decided to replace the compressor. They submitted to paper work to the warranty office and then a second time finally getting it approved on the 18th. During this time I was able to keep my vehicle other wise it would be on your property 9 days. I brought my vehicle in December 26th and got it back the 27th. The AC has worked perfectly ever sense. I told Ryan I saw oil on my garage floor again where the aft engine oil seal is over. So, we made an appointment for the 9th of January at 7:30. I dropped off my vehicle at the appointed time, expecting it should take maybe 1 to 2 days to fix. I figured when I made an appointment at 7:30 a.m., I'd get the vehicle back in the late afternoon or definitely the day afterward. I was told that while they were waiting for approval, they started working on another vehicle while putting my vehicle on hold, giving me a completion time of Monday of next week! Fortunately, my service representative (Ryan) was able to get me a loaner vehicle. My wife needed surgery up in Gainesville. If Ryan hadn't supplied us with a vehicle, we would have to go back on the waiting list at the hospital. I finally got my vehicle back on January 18th, (9 days in the shop). I did add a 4-tire replacement to the list but only because my vehicle was waiting for a spot in the shop. My suggestion: Have a quick troubleshooting appointment where they can look at the vehicle, then return the vehicle to the customer. They can then submit the discrepancy and repairs required to the warranty department for approval. Once approved, layout a plan including parts, shop space, and manning. After that, coordinate with the customer a day and time to bring back the vehicle to get the maintenance done in a timely manner. This new Process would: - Uncongested the property of vehicles taking up valuable parking spaces - Enable the costumer to utilize their vehicle instead of wasting money on a rental With all of this said, I have had several service representatives over the past 9 years. Each and every one of them have been excellent in trying to get my vehicle back to me in a timely manner. I can see the frustration they are going through with the current process, I’m hoping the management can make things smother for them as well as the customer. Also, I was going to pay off the remaining balance with my (Ram) credit card, but I was told I'd pay a 3% fee. Wouldn't it be nice to have a waiver for the (Ram) credit card? After all, you'd think the (Ram) dealership, which encouraged me to get the (Ram) card in the first place, would encourage the use of that (Ram) card. If you need further information, you can contact me at: Phone: 850-218-7278 Email: sgsgspg@gmail.com More

Great dealership satisfied with my service Friday and Carlos was on the ball very satisfied Carlos was on the ball very satisfied More

Carlos was very helpful. He ensured the tire I needed was in stock before I even booked the tow truck. Replaced and realigned the tire. Even looked up information I needed He ensured the tire I needed was in stock before I even booked the tow truck. Replaced and realigned the tire. Even looked up information I needed to make sure I was never in this situation again! As always CDJR took good care of me. More

My technician lady Jamie was awesome. Took care of everything. Seen that I got back home and back there all around. Good experience Took care of everything. Seen that I got back home and back there all around. Good experience More

Was able to work on my truck earlier than my scheduled appointment time and did great. appointment time and did great. More

Very friendly and curtious has been my only dear for very long time always ready to help long time always ready to help More

Jeep had “death wobble. ” Several weeks later Jeep is still fine. Keeping fingers crossed that the repair dealer did will fix the problem permanently. ” Several weeks later Jeep is still fine. Keeping fingers crossed that the repair dealer did will fix the problem permanently. More

He always tries to do the best for you! Ww appreciate all he,does for us. Ww appreciate all he,does for us. More

Great service! Especially like the video of vehicle inspection! Jamie did an awesome job. Thanks Especially like the video of vehicle inspection! Jamie did an awesome job. Thanks More