CDJR of Leesburg - Service Center

Ryan has really turned around my opinion of the interactions I have had with dealerships over the years. He is a great asset to the service department. He communicated every step of the service app interactions I have had with dealerships over the years. He is a great asset to the service department. He communicated every step of the service appointment. More

Service Rep Juan was excellent. Making appointment was difficult, 1st call no answer, 2nd call no answer, left message and it was never returned. Made online appointment. Service Making appointment was difficult, 1st call no answer, 2nd call no answer, left message and it was never returned. Made online appointment. Service time slow, needed to leave vehicle but dealership had no loaners or rentals (warranty work). Had to come back 2nd time. Felt that service rep did all he could do with what he had to work with. Second trip back loaner was provided in timely manner. More

Excellent customer service with Carlos very courteous and knowledgeable of what I needed done to vehicle and also scheduling to job on a Saturday worked great with my business schedule. knowledgeable of what I needed done to vehicle and also scheduling to job on a Saturday worked great with my business schedule. More

Juan was my service advisor and he was excellent, I never got a chance to call and check on my vehicle he beat me to it every time. He is a asset to the service dept. got a chance to call and check on my vehicle he beat me to it every time. He is a asset to the service dept. More

Carlos and other staff were friendly and helpful from the moment I walked in. I never felt rushed and Carlos answered all my questions with patience. The shuttle service to my home and back was a huge plus moment I walked in. I never felt rushed and Carlos answered all my questions with patience. The shuttle service to my home and back was a huge plus when leaving a car for two days. Great customer service—thank you. More

Clean, organized, friendly, knowledgeable, explain things, short waiting period. Very pleased. So much better than it was. Great job 👍 things, short waiting period. Very pleased. So much better than it was. Great job 👍 More

Let you know what’s happening along with video along the process great job. Thank you process great job. Thank you More

The staff of the dealership is always professional helpful and knowledgeable Jose. Was wonderful as always the service was quick and thorough? helpful and knowledgeable Jose. Was wonderful as always the service was quick and thorough? More

Jose was excellent at taking care of the service needed on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Littl on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Little was very prompt and courteous in dealing with the people on the shuttle. More

Everyone was helpful and courteous. Very clean facility and I liked the assortment of beverages available while waiting Very clean facility and I liked the assortment of beverages available while waiting More