CDJR of Leesburg - Service Center

Katie, our service writer is the best. We love stopping in for hot dogs too😊 We love stopping in for hot dogs too😊 More

Very clean and well kept waiting area. Refreshments and snacks plus seating a nice touch. Friendly service personal and service done promptly! Refreshments and snacks plus seating a nice touch. Friendly service personal and service done promptly! More

Otto was very nice. He explained everything to me. The gentleman that worked on my car was great as he showed me everything that needed to be taken care of in a video He explained everything to me. The gentleman that worked on my car was great as he showed me everything that needed to be taken care of in a video of my vehicle. More

We got a message from our connect system that we needed to see a dealer to correct a problem. Brought our van into Leesburg Ram to have them repair the problem. Mike diagnosed the problem as an antenna. Th to see a dealer to correct a problem. Brought our van into Leesburg Ram to have them repair the problem. Mike diagnosed the problem as an antenna. The antenna was not in stock so it would need to be ordered. It was Thursday and we were told it might not be in until Friday so Monday we would need to be back for repair. We explained to Tim that we had Dr.appointments in NC on Tuesday morning. Our mileage was 35,675, almost at out 36,000 and we would be out of warrantee by the time we drove to NC. Tim called us on Friday and said he got us the part we needed and was going to come in on his day off to work with Mike to get this done for us on Saturday. Mike worked all day to finish the job for us and we were able to keep our Dr.appointments. People like Tim, Mike And Katie are the reason that we will always use Leesburg Ram and why we always recommend their dealership to anyone we talk to. Thank you Tim, Mike and Katie you a credit to your dealership. More

Took 3 visits for them to identify where a noise was coming from and then their estimate of $4k was over 3 times what I paid to have it fixed elsewhere. In addition back in December they serviced my fu coming from and then their estimate of $4k was over 3 times what I paid to have it fixed elsewhere. In addition back in December they serviced my fuel injection system and performed an engine induction service to the tune of $400 only to have my vehicle nearly stranded me 2000 miles later with a bad coil on one cylinder and a bad injector on another. I will no longer take my vehicle to this dealership More

Always request Katie March as my service advisor. She is the best. Keeps me informe D. All the mechanics are good. She is the best. Keeps me informe D. All the mechanics are good. More

I was promised by valentine's day to hear something At least about my car and I still haven't heard nothing. I keep getting promise that someone's gonna reach out or my car's going to be fixed. My car ori least about my car and I still haven't heard nothing. I keep getting promise that someone's gonna reach out or my car's going to be fixed. My car originally went in there for issues for it, turning on and turning off.They said it was a TCM which after getting the car fixed. I drove it home and it completely died. Did the same thing that it did before I took it in. I was told to bring it back and they would fix it.I called each week to find out what was going on and was told its going to be another week (which started in Aug 2024) at least three different times I was told to take my car because it was fixed and it turned out to be not fixed. The last time I went to check on my car. The right side of my car had a low tire, it hasn't been work on. More

Had to wait for service. Tech late showing up. Not dealership fault. Parking major issue. Tech late showing up. Not dealership fault. Parking major issue. More

When i get up at 530 to drop off at 730 appointment just for it to sit for 45 mins before a technician touched then the car wash is so bad. If someone comes for a appointment they expect it to be at 730 not for it to sit for 45 mins before a technician touched then the car wash is so bad. If someone comes for a appointment they expect it to be at 730 not 815 or 830!! More

Very professional easy in and easy out kept the car clean did all needed work nothing more nothing less very nice staff did all needed work nothing more nothing less very nice staff More