CDJR of Leesburg - Service Center

Everyone was kind and ready to take care of my problems things were just backed up and took longer than expected things were just backed up and took longer than expected More

Firstly I was greeted by Carlos Mendoza and kindly checked me in and confirmed the reason I was there he also introduced me to the young man he was training. Also asked me if I was going to wait for t checked me in and confirmed the reason I was there he also introduced me to the young man he was training. Also asked me if I was going to wait for the recall to be completed and I asked him how long the update would take and responded with an approximate time. a big pat on the back to the tech Conner working on my Ram during his multi point inspection he noticed that one of my front axles went bad and informed me of the needed repair and asked me if they should proceed with the repair and I said yes. I went to the truck and everything was ready for a speedy check out and was asked if there was anything else they could do for me , I replied thank you for your great service and God Bless! Leesburg Dodge in my opinion have the best sales and service dept in the state! Thanks Guys By the way we Had purchased a used jeep not to long ago from this dealer for our daughters family and the sales dept people were AWESOME! More

1-/Asked to check tire pressures and not fine to our knowledge 2–told car would be washed. Wife waited 40 minutes after being told service was finished. she had to check as no one advised on status. knowledge 2–told car would be washed. Wife waited 40 minutes after being told service was finished. she had to check as no one advised on status. it had not been done. 3–REALLY lousy customer service at the end. Wife did not have problem the the people she dealt with individually but your system FAILED More

Not very happy. No repairs only replacement. So I would not recommend anyone using this dealer No repairs only replacement. So I would not recommend anyone using this dealer More

Very disappointed in my experience. After spending 6 hours and $260. I didn’t get done what I brought my Jeep in for. I need a wiper washer reservoir not a complete overall diagnosis of After spending 6 hours and $260. I didn’t get done what I brought my Jeep in for. I need a wiper washer reservoir not a complete overall diagnosis of everything else that was wrong with my vehicle. Also $998.10 to replace the reservoir was extremely priced for that job. I can’t believe this dealership marks up the price on parts six times the value. $633.25 for a part that runs 90 to 150 just don’t make since to me. So much for helping your senior citizens on a fixed income and a veteran at that. More

Went in to get an oil change. Someone decided to check the cabin filter. I was in the waiting area and I was sent a video, which was supposed to show me that the filter was dirty Someone decided to check the cabin filter. I was in the waiting area and I was sent a video, which was supposed to show me that the filter was dirty. The video didn’t work. I said I was coming back for a recall fix and I was in a hurry so didn’t want to wait any longer for filter change. Well, I guess the filter was dirty, indeed, very dirty because when I got home I saw that there was debris from the filter all over the passenger side carpet. That should have been cleaned up before returning the car to the customer. More

Ryan was great, did great follow up. Was told originally I could wait for repair but had to leave it for a couple days Was told originally I could wait for repair but had to leave it for a couple days More

Very friendly and very courteous. Helpful associates. I enjoyed my service experience at leeseburg jeep. Helpful associates. I enjoyed my service experience at leeseburg jeep. More

They were very professional and kept me informed of the process. I like the video of the service as well process. I like the video of the service as well More

They are honest, thorough, and their rates are reasonable. The wait time was minimal. Jamie is the best! reasonable. The wait time was minimal. Jamie is the best! More