CDJR of Columbia

Easy to contact and prompt What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the cit What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the city, it was a pleasure to deal with an experienced advisor. Jace Carey. More

Extended warranty dishonesty. Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Ma Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Manager said extended warranty was 1600 when actually after i reviewed paperwork at home it was 3600. Alot of difference. Honesty was lacking. More

Great service Saw a I liked and drove it the next day. Was preapproved by my CU that day and bought it that night. It had two recalls on it that I scheduled the fol Saw a I liked and drove it the next day. Was preapproved by my CU that day and bought it that night. It had two recalls on it that I scheduled the following Monday and Machens (specifically my sales rep Joe Rivera) has a rental waiting for me on their dime. I had my car back that night! Very well done, team Machen. More

Drop-In I didn't have an appointment to have my key fob programmed but they did it at lunchtime and I still had time to do other errands! Thanks for your qui I didn't have an appointment to have my key fob programmed but they did it at lunchtime and I still had time to do other errands! Thanks for your quick service! More

Very friendly staff Our truck broke down in the middle of the night and we were about 200 miles from home, we were towed to this dealership and we stayed in our truck for Our truck broke down in the middle of the night and we were about 200 miles from home, we were towed to this dealership and we stayed in our truck for about 4 hours and when the staff arrived at the facility they jumped right on getting it fixed. The mechanic even fixed it in the parking lot to get us done and on our way! Thanks so much for the friendly staff and fast fix! I would recommend this place to anyone who is looking for a excellent customer friendly service. More

New battery Miss tammie is a wonderful person every time i come in there she let me kno what is wrong and the best way i should go about getting it fix she is the Miss tammie is a wonderful person every time i come in there she let me kno what is wrong and the best way i should go about getting it fix she is the best More

Getting worse I took my Durango in for an oil change, tires were rotated but not balanced. I travel for my job and had to leave town the next day so I was forced to I took my Durango in for an oil change, tires were rotated but not balanced. I travel for my job and had to leave town the next day so I was forced to drive unbalanced tires for several days and 160 miles (over 300 miles total) from home before I could take it back to have the tires balanced. When I returned to have the tires balanced, I had to tell them three times that the tires didn't need to be rotated, only balanced. Three times....and still they were rotated again. They also attempted to charge me for the second rotate/balance. My Durango drives worse now than it did when I took it in for a simple oil change! I have asked repeatedly to have my brake pads looked at while they had the tires off, that has never been reported because it's not getting done. The requests I make while having my vehicle serviced seem to fall on deaf ears. It's like there are too many vehicles to push through and time is not being taken on each vehicle. I also have to ask almost every time I go in for an oil change reminder sticker to be placed. Unfortunately, I bought the 2 oil change deal when I was there last time. I'll take my Durango in for the second oil change, but after that, I'm done with Machens. I'll be taking my vehicle to another Dodge dealership for service even if it is 30 miles away! I won't be purchasing another vehicle there either. More

Repair They had my car diagnosed in less than a hour. While I wish the part was cheaper, or it was covered by extended warranty, Jace worked with me on the c They had my car diagnosed in less than a hour. While I wish the part was cheaper, or it was covered by extended warranty, Jace worked with me on the cost. The rental was quick and easy. More

Very happy Great job in minimum time. Not only did the help and fix the recall that we came in for, but also helped with a tire rotation. Great job in minimum time. Not only did the help and fix the recall that we came in for, but also helped with a tire rotation. More

Alternator & speed control check Needed to check to see if alternator was defective and check why speed control was not working. Work completed in just a few hours. Only needed a ne Needed to check to see if alternator was defective and check why speed control was not working. Work completed in just a few hours. Only needed a new battery. More