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CBS Quality Cars

Durham, NC

4.0
222 Reviews

1331 S Miami Blvd

Durham, NC

27703

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Showing 222 reviews

February 07, 2011

They don't look out for the customer. All they worry about is the money going in their pocket. Need to take the time to explain and go over expenses with an inexperieced buyer. Try and really make sur More

by bassconnie
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Can't remember his name at lot on roxboro rd
Feb 07, 2011 -

CBS Quality Cars responded

Connie I'm sorry you feel this way, I'm not familiar with your case but it is you the one that choose to take the car or not, and about the financing, it is the bank the one that give us the options, they tell us that would they finance for... you as a first time buyer then we give you the option and you can always say no to those options. It is not up to us to approve you for a loan, we are the middle man. Also if you think that you can not afford the payment you should not under any circuntaces buy that car. It's our job to give you options but you are the one that makes the final decision. Again Sorry that you still feeling that way, I do not know the specifics of that situation and we are looking to improve our custumer service. That's why your feedback it's so important to us and we thank you for taking the time to bring this issue to our attention.

February 07, 2011

I am so HAPPY right now I just bought the car I wanted! The process was just so easy. I would like to thank Mauro Andres for all his hard work!!!!!!! Thanks you guys at CBS Quality Cars are OUTSTANDING!!!! More

by mirodriguez84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro Andres, Mauro Andres
January 30, 2011

This was my best car buying experience ever, I found the car that I wanted for the right price. The car salesman was very courteous, knowledgeable and answered all my questions. I was completely satisfied, More

by chichu01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro Andres, Mauro Andres
December 15, 2010

Most of the transaction was done over the web, once I arrived I was treated great! There was no pushing or shoving me to buy a car AND they have great financing options. There were also a few missing it More

by cynthiak9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro Andres, Mauro Andres
October 13, 2010

I have personally bought 3 cars from CBS and have referred several friends and family to the business. I had always dealt with Paul previously. This experience has been a nightmare from beginning t More

by jasminerogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cole Mims/Mauro Andres
Mar 04, 2011 -

CBS Quality Cars responded

Dear Mary and Jasmin: Here at CBS Quality Cars we take all complaint very seriously and we have reviewed this situation. We strive to provide the best possible customer service to all of our customers. We regret that it might have seems difficult to overcome the financial obstacles that were presented to us. The effort put by our salesman in training was certainly above and beyond what would be consider a normal one. The Credit Union was more than happy to provide financial services for daughter, which require a personal interview with the lender and paperwork that has to be done at the bank. This, are services that we provide and made available for you. But at the end, as you stated in our recent phone conversation, you are happy with the price you paid and the fine vehicle we provided for you by finding financing solution to fit your particular situation.

Mar 04, 2011 -

CBS Quality Cars responded

Dear Mary and Jasmin: Here at CBS Quality Cars we take all complaint very seriously and we have reviewed this situation. We strive to provide the best possible customer service to all of our customers. We regret that it might have seems difficult to overcome the financial obstacles that were presented to us. The effort put by our salesman in training was certainly above and beyond what would be consider a normal one. The Credit Union was more than happy to provide financial services for daughter, which require a personal interview with the lender and paperwork that has to be done at the bank. This, are services that we provide and made available for you. But at the end, as you stated in our recent phone conversation, you are happy with the price you paid and the fine vehicle we provided for you by finding financing solution to fit your particular situation.

September 20, 2010

Mauro and Chris were great to work with. The first visit set the stage for a good buying experience. I had my own financing and they were great to work with and didn't set a negative tone by me having my o More

by jla8279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro Andres, Chris (last name??), Mauro Andres
May 19, 2010

I had a great experience with Kelly, he was very helpful and courteous. I'm so glad I went to CBS quality Cars. Best Dealership in Town. I recomend CBS to all my friend and Family. The finace was also a qui More

by mwinston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly McBroom
May 14, 2010

Mauro was a pleaseure to talk to and he was able to direct me and my family in the right direction. Mauro found us a vehicle that meet our every need.WE have four kids! I have since told numerous peopl More

by danaroo69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro Andres, Mauro Andres
May 13, 2010

I did a web search for a Jeep Wrangler. Autotrader.com put me intouch with CBS dealership. Everyone I spoke to (Amy and Maura) were friendly, informed, and professional. The best service of all was the fa More

by wandarn20002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy and Maura, Mauro Andres
March 20, 2010

We found CBS Quality Cars from an internet search of a used 2005 Honda Odyssey. We knew exactly which car we wanted, and did a search of those cars in our area. Our first communications with CBS were via More

by Honda Lover 1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro, Bill Elliott, Rufus Greene, Jeff (Service), Duane (Service)., Mauro Andres
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