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CBS Quality Cars

Durham, NC

3.7
227 Reviews

1331 S Miami Blvd

Durham, NC

27703

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Showing 227 reviews

November 18, 2011

WARRANTY SERVICE TO REPLACE AXEL BOOT THAT SLUNG GREASE IN THE AREA OF THE BOOT. Herb did not clean any of the grease. I had to spend 45 minutes to jack up the car, remove covers and do the job RIGHT. Wh More

by DKearns
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
HERB PETERS
Dec 07, 2011 -

CBS Quality Cars responded

CBS Quality Cars Mitsubishi wrote on 11/21/2011 6:54:22 PM: Sorry about the inconvenience, I talked to the Sevice manager today and he told me that you have been in contact with him. Is it there anything that we can do to make you happy? We are very concern about our customer service and we are looking forward to make it right. Please let me know by replying to this email. Thank you. Mauro Andres DKearns wrote on 11/21/2011 8:19:17 PM: your service mgr call me today and agreed that the grease should have been cleaned to see if the repair was successful. he offered to pick up the car, pressure wash the affected area and provide a free oil change. I have cleaned the area and have just performed a oil change service. That's when I noticed the axle boot had failed. I appreciate your willingness to resolve this issue. My intentions was not to get anything free, but to remind service techs that the quality of their work speaks for the entire CBS dealership and Mitsubishi motors as well. A major selling point for Mits is their long warranties and dealers will not be successful if they do not honor them! CBS Quality Cars Mitsubishi wrote on 11/28/2011 1:30:03 PM: We thank you for bring this to our attention and we are looking to serve you better next time and years to come. We want you as a lifetime customer.

November 15, 2011

The reason I've given the ratings listed above is due to Sean Johnson great customer service skills. Sean went over and beyond to help me and to assure I got the best deal possible. He build my confidence i More

by fhenson73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Johnson, Sean Johnson
November 14, 2011

I was really happy with the overall experience with cbs. Being only 22 and never had buying a car before, it was hard to get a dearship to give me the chance to buy a car or truck. Amado was great, he gave More

by nehsgolf25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
amado, Amado Marte
November 10, 2011

I needed a car and I wasn't expecting to get into a car that I love. There are bunch of dealerships in the area, a xxxx of a lot. Some have whimsical names and a bunch of beaters, some seem like drug front More

by hessjk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amado Marte, Amado Marte
November 08, 2011

i've given this rating because Sean was very professional and friendly. he answer all the questions that i asked. he made the transition very pleasant. it didn't take very long to go through the transaction More

by talktomelord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Johnson , Sean Johnson
November 06, 2011

I had been looking for a reliable car for my son, who graduated from high school and is taking a gap year before college. CBS had a good selection of moderately priced cars and was able to offer an onli More

by jsrose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amado Marte, Amado Marte
November 03, 2011

Great courteous service..would recommend dealership. Great courteous service..would recommend dealership. Very friendly, thanks Tex. I was looking for a specific type of car, a 2006 ford mustang. it h More

by ifbrady3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tex Coghill, Tex Coghill
November 02, 2011

Everyone there was very helpful with buying and financing the car that we bought. It was the easiest purchase we have ever made. We usually hate buying cars because it is so much of a headache. they even More

by tcdroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tex Coghill, Tex Coghill
October 29, 2011

This has been by far the best auto buying experience ever. Everyone in that dealership was very helpful. Mauro was very straigh forward from the biggining, very professional. I will recomend mauro and C More

by ctrevilcock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauro, Mauro Andres
October 28, 2011

Mr Amado Marte was very helpful & determined to get me into the Limited Edition Montero Sport that I wanted. I highly recomend CBS Quality Cars especially for their professionalism and GREAT Customer S More

by HWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amado Marte, Amado Marte
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