CARite of Cocoa

Awesome customer service! Easy and quick process. Couldn’t be any happier. Come see them for your next vehicle! Easy and quick process. Couldn’t be any happier. Come see them for your next vehicle! More

Don't waste your time or money here. They will take advantage and lie to you to get you to leave with a vehicle. Then are completely rude to you once you call them out on their lies. They will take advantage and lie to you to get you to leave with a vehicle. Then are completely rude to you once you call them out on their lies. I have never been lied to so much in my life. This car dealership knowingly took advantage of a disabled veteran and did not care. What's sad is they have a "disabled veteran" as an employee there and he let this all happen. I was told the price of the vehicle I purchased was actually $3,000 more than the asking price on the site. Then I was told they could get me a better deal with their financing department, which was a lie. I was also told if my bank came back better they'd just rip up the original contract and go with mine (I asked 3 times if that was actually the case)...another lie. I was told the cost of the vehicle was about $33k when everything was all said and done...another lie. He did not add in taxes bringing the total to over $37k. The vehicle had sensor and tire issues when purchased and stated I wouldn't take the vehicle until it was fixed. I was told I could have my local mechanic fix it since I live over 90 minutes away but a few days later I found out that was another lie and I would have to bring the vehicle back up there to get these issues fixed. After finally getting approved from my bank for the actual amount owed, I sent them a check. They informed me it was out of their hands because they sent everything to their bank already and I would have to go through them to get the loan switched over. They said I wouldn't be charged interest because it was before the 30 day mark (another lie) and it would be just an easy fix (another lie, I had to cancel this loan and reapply for a refinance hurting my credit again). Thankfully my bank is extremely helpful and have been assisting me in this process. Every employee (Neil & Roy) I dealt with including the manager Juan Bonilla has been extremely disrespectful and rude to me about this situation. I have been yelled at over the phone and hung up on when they got upset. When I tried explaining the situation to someone in finance he continued to talk over me and cut me off so I could not finish my statements. I made it EXTREMELY clear when I was there that if what they were telling me wasn't true I wouldn't take the vehicle, but he reassured me every single time just so I would take the vehicle home that day!!! This has left an awful taste in my mouth about this company and the salesman, Neil Fleischmajer, is the epitome of lying used car salesman. Save your time and peace of mind and avoid this place at all cost. More