CALSTAR MOTORS

2016 GL 450 with 42.000 miles only I just bought a 2016 GL 450 with low miles and it was supposed to be certified !!!! and the 1st week we drove my wife realized something major was I just bought a 2016 GL 450 with low miles and it was supposed to be certified !!!! and the 1st week we drove my wife realized something major was wrong with the suv and we were shocked and made appoint with calstar service to take it inn and we just found out the issue was front broken motor mount and really bad rear shocks . MR Gilberto MArtinez was amazing help trying to assist us .The suv r was bought from lake forest MBZ back on 2/16/2019 few months ago and been in the service for last 2 weeks do the math ,which I dont recommend them anymore this was my second bad experience with Lake forest MBZ dealership .The suv still doesn't drive 100% we had no choice but to pick it up yesterday on 2/17/2019 and I believe 100% it needs new front shocks and lower arms because it's still swings right and left out of control of the driver and it's a liability to all parties .Also I have to say CALStar management Mr Sam tried his best to get approved any additional work that needs to be performed and will see the end results after a month of test driving .Calstar MBZ I recommend to visit . More

Very efficient and friendly I came to the store a few weeks ago when one of my Benz Car tires had problem, the pressure number is down to zero, i drove the new purchased car to I came to the store a few weeks ago when one of my Benz Car tires had problem, the pressure number is down to zero, i drove the new purchased car to the store, Jay came to help me and the problem has been fixed very quickly. I thought it may take a long time and cost me a lot. I am very happy for the output. And I strongly recommend my friends come to this store for any new car purchase, More

The best service ever !!! Hands down the best experience of buying car in my life ! Starting from receptionist to manager everyone is going above and beyond to make sure client Hands down the best experience of buying car in my life ! Starting from receptionist to manager everyone is going above and beyond to make sure clients getting the best service and experience! My special thanks to Emad and Andrey ! They are amazing ! Very professional and waist no time! People like them know how to build long lasting relationship with their customers. And I am happy to say I am one of their customers. I would definitely recommend Calstar Motors to all of my friends, family and even my customers;) Thank you Calstar for an amazing service ! More

Excellent service! Super pleased with the way Gilbert and the crew at Calstar service have handled my issues. I believe my 450 is a lemon. It continually has issues. To Super pleased with the way Gilbert and the crew at Calstar service have handled my issues. I believe my 450 is a lemon. It continually has issues. To their credit, these guys always repair the issue with zero complaints. I doubt that I would buy this car again if given a second chance, but would recommend the folks at Calstar service to any Mercedes owner. More

Very easy process I ‘ve been at several mb dealers, for example at rusnak Mercedes, they ignored us , no one asked if we had been helped , I was very disappointed, but I ‘ve been at several mb dealers, for example at rusnak Mercedes, they ignored us , no one asked if we had been helped , I was very disappointed, but when I walked in Calstar , JOSA sales advisor approached me and asked how he could help me, “ that’s how it should be,” , and I told him what I wanted to see , he was very kind , and helpful to show me the car and although I didn’t want to do test drive he insisted, so I did, and I told him I don’t want any gimmicks, I want an easy process for the credit application and etc, everything went well so smoothly that when I had walked into dealer showroom, I didn’t know that I was gonna leave the dealer with my Car that had dreamed of for a long time. I highly recommend the JORA KESHISHI at Calstar MB More

Smooth experience Suzy made the leasing process as smooth and easy as possible. She found the car i wanted and stayed within my range. Very friendly and easy to work wi Suzy made the leasing process as smooth and easy as possible. She found the car i wanted and stayed within my range. Very friendly and easy to work with. Thanks You Suzy More

Honest, efficient & reasonable prices Brought in my e550 for a repair and service. The service manager Sam and service rep Gilbert were awesome to deal with. Very honest, direct and patien Brought in my e550 for a repair and service. The service manager Sam and service rep Gilbert were awesome to deal with. Very honest, direct and patient. They were able to repair my car at an affordable price. I was going to Mercedes of Arcadia, I am only bringing my Mercedes here going forward. Highly recommend!! More

Under new management and working out staffing requirements t What I like is the candor and straightforwaydness of service techs. Minored in auto mech in college eons ago and understand garagespeak although too What I like is the candor and straightforwaydness of service techs. Minored in auto mech in college eons ago and understand garagespeak although too old now to work on cars.(I am female) so I can discern needed rprs Especially I like being treated like family by latest service tech Aeron and previous tech Gilbett Martinez. Greeter Noel always gives a hello and now about yo become a tech. When you pay a premium for a car one expects service and Calstar gives lots More

Calstar Service Calstar Mercedes goes always above and beyond my expectations. I’m really happy to have chosen them as my my main car service. I’ll definitely buy my Calstar Mercedes goes always above and beyond my expectations. I’m really happy to have chosen them as my my main car service. I’ll definitely buy my next Mercedes car from them. More

Worst Service Department ever I am writing this review while the vehicle had its second service done (Sevice B) not even 10 Days ago . Now while im driving the car to meet a client I am writing this review while the vehicle had its second service done (Sevice B) not even 10 Days ago . Now while im driving the car to meet a client a Notification came “ check brake pad wear” so consequently the meeting got canceled! Going to the dealer ship the serivce “consultant” gilbert tells me that he can not help me at the moment and the car has to stay for a Day! No loaner either ... basically go do whatever u want ! I called Tarry (Terry) the service department director while im at the dealership while she was at the office with another coworker! (just to see if she would pick up!!) She didn’t. Called MB-KEYES . Got the service that i needed. 8/1/2018 Good Job guys ... u just lost a customer More