CALSTAR MOTORS

Service Department I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned service advisor's name was Gilbert Martinez, who performed exemplary customer service. He was professional, courteous, and empathetic of my previous negligent experience. More

Wonderful service dept The new service manager fantastic my service adviser Aaron ward is simply the best in the business kept in constant contact every step of the service The new service manager fantastic my service adviser Aaron ward is simply the best in the business kept in constant contact every step of the service amazing More

Exccellent My adviser Chung Ngo is superb. He is so nice, easy to deal with and I was kept informed on what is happening to the repair of my car. His service i My adviser Chung Ngo is superb. He is so nice, easy to deal with and I was kept informed on what is happening to the repair of my car. His service is beyond and above that is why I truly enjoy going to Calstar Motors. Keep up the excellent work Chung. Joe L More

Good Place and People You get very friendly, honest and competent people at your dealership. In the past I would come to the dealership with much apprehension and lack of You get very friendly, honest and competent people at your dealership. In the past I would come to the dealership with much apprehension and lack of trust. This is not the case this time. Jora proves to me to be an patient, knowledgeable, and honest guy to deal with. Not the fast talking and untrustworthy type! More

My #1 Dealership This is my number one dealership for finding my Mercedes this is my third one with Calstar motors and it won’t be the last. Susie Q went beyond the ca This is my number one dealership for finding my Mercedes this is my third one with Calstar motors and it won’t be the last. Susie Q went beyond the call of duty to assure me that I got everything I really wanted in my car and Anton in Finance made it happen and of course Mike the General Manager has been here since the purchase of my very first car. As long as thus team is there i will always go back. Thank you so much for making every visit GREAT!! More

Great customer service Ara was very hard working to go back and forth to his manager to get me a great deal on my 2019 CLS 450. When I told Ara I already have a price quote Ara was very hard working to go back and forth to his manager to get me a great deal on my 2019 CLS 450. When I told Ara I already have a price quote from another dealer but too bad they don't have the color I want, Ara tried his best to talk to his manager to match the other dealer's price quote. The manager (I forgot his name) patiently listened to me and got me the deal I want. Also, the financial manager was so efficient and thorough at the same time, we were able to finish signing all the paper in less than 30 minutes. This car purchase experience was very fast and smooth. These gentlemen really treat you respectfully and patiently. I feel like a queen driving away. I will definitely go back to Calstar in the future if I need another new car. More

Best customer service Jora and Armen were incredibly helpful in choosing the right vehicle for me and my family. Their knowledge and expertise made the process so much easi Jora and Armen were incredibly helpful in choosing the right vehicle for me and my family. Their knowledge and expertise made the process so much easier for us. Thanks to their amazing customer service, we couldn’t be any happier to enjoy our new Mercedes SL 550. More

2016 GL 450 with 42.000 miles only I just bought a 2016 GL 450 with low miles and it was supposed to be certified !!!! and the 1st week we drove my wife realized something major was I just bought a 2016 GL 450 with low miles and it was supposed to be certified !!!! and the 1st week we drove my wife realized something major was wrong with the suv and we were shocked and made appoint with calstar service to take it inn and we just found out the issue was front broken motor mount and really bad rear shocks . MR Gilberto MArtinez was amazing help trying to assist us .The suv r was bought from lake forest MBZ back on 2/16/2019 few months ago and been in the service for last 2 weeks do the math ,which I dont recommend them anymore this was my second bad experience with Lake forest MBZ dealership .The suv still doesn't drive 100% we had no choice but to pick it up yesterday on 2/17/2019 and I believe 100% it needs new front shocks and lower arms because it's still swings right and left out of control of the driver and it's a liability to all parties .Also I have to say CALStar management Mr Sam tried his best to get approved any additional work that needs to be performed and will see the end results after a month of test driving .Calstar MBZ I recommend to visit . More

Very efficient and friendly I came to the store a few weeks ago when one of my Benz Car tires had problem, the pressure number is down to zero, i drove the new purchased car to I came to the store a few weeks ago when one of my Benz Car tires had problem, the pressure number is down to zero, i drove the new purchased car to the store, Jay came to help me and the problem has been fixed very quickly. I thought it may take a long time and cost me a lot. I am very happy for the output. And I strongly recommend my friends come to this store for any new car purchase, More

The best service ever !!! Hands down the best experience of buying car in my life ! Starting from receptionist to manager everyone is going above and beyond to make sure client Hands down the best experience of buying car in my life ! Starting from receptionist to manager everyone is going above and beyond to make sure clients getting the best service and experience! My special thanks to Emad and Andrey ! They are amazing ! Very professional and waist no time! People like them know how to build long lasting relationship with their customers. And I am happy to say I am one of their customers. I would definitely recommend Calstar Motors to all of my friends, family and even my customers;) Thank you Calstar for an amazing service ! More