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CALSTAR MOTORS
Glendale, CA
230 Reviews
Calstar Motors prioritizes the customer shopping experience above all else and can always be counted on to deliver a relaxing, attentive, and accommodating experience to fit your taste, budget, and needs when shopping or servicing with us. Browse our new Mercedes-Benz and pre-owned models at your own pace without feeling pressured to buy or hurry. Our team is always nearby and available if you have any questions about a model that interests you. In essence, we strive to deliver a dealership experience that can't be matched by any competing Mercedes-Benz or luxury car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 230 reviews
March 10, 2023
Worst mercedes dealership ever, don’t buy used car , poor service, worst stuff!! Specialt used car manager Salim, if you don’t wanna a lot of problems, avoid to buy car from Calstar Mototrs!!! service, worst stuff!! Specialt used car manager Salim, if you don’t wanna a lot of problems, avoid to buy car from Calstar Mototrs!!! More
by Sashgevorgyan
Employees Worked With
Used car Manager Salim! , Chris Pass
October 21, 2022
one star because zero is not allowed the service manager mr sam dalati very unprofessional and rude i spend around $3000 on catalytic converters after installation was leaking he told me is normal i manager mr sam dalati very unprofessional and rude i spend around $3000 on catalytic converters after installation was leaking he told me is normal i went somewhere else to pay and fixed because he and the owner mr chris they do not care i wonder so may one stats they have More
by Lasapienza253
Employees Worked With
sam , Chris Pass
August 14, 2022
I leased EQS 450+, they told me that I get 2 years free charges, it is almost 4 months and still I do not get free charges, they have no idea why? Every time I go there asking them and telling them that th charges, it is almost 4 months and still I do not get free charges, they have no idea why? Every time I go there asking them and telling them that they leased me a car under false promise and they do not do anything. I am sick and I will never go to this dealer ever again. More
by Hagopaz
Employees Worked With
Chris Pass
June 05, 2021
I live in So. Utah and have purchased vehicles out of state from NY, OR, TX, NV and this newest vehicle from CA. I don't know if my poor experience was the cause of employees, the dealership itself or t state from NY, OR, TX, NV and this newest vehicle from CA. I don't know if my poor experience was the cause of employees, the dealership itself or the State of CA but it shouldn't have taken so long to do a non-debt non-lease strictly cash deal in exchange for a vehicle (yes I did fail to sign a couple of documents which were returned to me but that was only worth three extra days). It seemed like every day there was a new demand, I felt like I was not to be trusted and I had to prove several times that I was no more than just a regular guy. It all started May 16th with a $500 C.C. deposit. I was asked to send photos of the front and back of the C.C. along with a picture of myself holding my drivers license, it got worse after that. One of the last irritating issues was they insisted they had to arrange transport for my car to my address. I looked into it and found several carriers that would have charged me less and picked up the car sooner. The dealer told me the car pickup would be Tuesday and delivery would be Friday June 4th. The delivery didn't happen on Friday I guess I should have asked them which Friday? A new car purchase is supposed to be fun but not this one. In the end I asked to be unsubscribed from their customer lists. It was the most exhausting vehicle purchase of my 74 years. Saturday update: I just spoke with the transport company who told me they don't accept cash or check as the dealer told me on delivery but need me to prepay through PayPal and the car was never to be delivered until Monday. For me using this dealer was a gigantic mistake. More
by cpaparc
Employees Worked With
Chris Pass
December 17, 2020
fraud!!!!!they told me that they did not run my credit. fraud!!!!! they told me that they did not run my credit. lied they didn't know i have a credit monitoring found out that they did run my credit to fraud!!!!! they told me that they did not run my credit. lied they didn't know i have a credit monitoring found out that they did run my credit top it all they told me that the car was sold very bad business. im going to report this to mercedes corporte and better businesss bureau. dont business with this people More
by designstudiostaging
Employees Worked With
andrew
June 06, 2020
Best Experience I have been buying cars from Caslstar for over 15 years. I know well Mike, the Manager who is always kind, courteous and willing to help. This time, t I have been buying cars from Caslstar for over 15 years. I know well Mike, the Manager who is always kind, courteous and willing to help. This time, that is yesterday, I had the opportunity to meet Suzy, the sales person. She was just great! She took her time time to show me at least 6 cars, we tried them all and she never complained. She did her best to explain the features of each car and finally, I listened to her advice and purchased a GLE 350. I don't usually write reviews but I was impressed with her knowledge, her courtesy, her customer service skills and overall with her personality. I am a hard person to please but she really is someone special, a keeper for Calstar. Thank you Suzy for the great job. I must also mention Billy, the Director of Finance whom I never met and I was impressed with him as well. Great guy, fast and customer service oriented. I can say to everyone and anyone - if you want to buy a MBZ, go to Calstar. They are the best. More
by Adrian D.
Employees Worked With
Suzy
March 05, 2020
Fraud I did business with them in 2016. I leased, paid off, and returned the car. Today, in 2020my credit was run by them without my authorization. They are I did business with them in 2016. I leased, paid off, and returned the car. Today, in 2020my credit was run by them without my authorization. They are denying it happened yet it shows up on my credit report from Calstar Motors on 3/4/20. They refused to help me and TransUnion cannot remove the inquiry from my report without them. Please do not do business with them if you care about your security, credit and identity theft. I've contacted Mercedes Corporate, The Better Business Bureau, TransUnion and a lawyer. I just thought you the consumer should be aware of the risks. More
by Susan
Employees Worked With
Mike
February 19, 2020
Confused and they have no idea what they are doing I gave the dealer my requirements around a vehicle and the costs. The dealer made an offer for the car I wanted to lease and I accepted. After he made I gave the dealer my requirements around a vehicle and the costs. The dealer made an offer for the car I wanted to lease and I accepted. After he made the offer, he ran my credit, and then he increased the price of the lease. I have excellent credit!! The next day I called him and asked why he ran my credit and didn't hold true to the offer. We made the deal the night before on the phone and made an appointment to pick up the car. I drove 1 hour, 30 miles, to pick it up, and when I arrived, the sales person said to me that the car has been sold!??? WHAT? Why would you make an offer to sell the car to me and then when I come he tells me he sells the car. More
by Johnny
Employees Worked With
Justin Payne, Armen
November 26, 2019
That's what makes the difference I have been looking online for a used C-Class for weeks now for my Mom, and finally stumbled upon Calstar in Glendale. I asked for an email with a lis I have been looking online for a used C-Class for weeks now for my Mom, and finally stumbled upon Calstar in Glendale. I asked for an email with a list of their cars and a sales rep sent over a YouTube video of a couple of cars. WOW! That was it! I just needed to send it to my Mom and she loved it. I came down to the dealership with her and verified everything was true. It was. I really have to give it to the sales rep, Khristophe Keen, because of him I found the right car for my Mom. Thanks! More
by Robert
Employees Worked With
Khristophe Keen
July 29, 2019
Horrible service dept...what a nightmare Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just h Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just horrible at what they do. I kept my mouth shut the first few times. Left a good review the first time because the advisers pretty much beg you and play the sympathy card that their paycheck relies on it...so out of pure guilt of not wanting to hurt anyone's paycheck, I would leave a good review. I quickly realized that i'm not doing anyone a favor by doing that and after getting ripped off of my time and money...i'll speak out now. SAVE yourself A LOT of time and money and go to another dealer. Even when you go in telling them how horrendous your last couple experiences were with Calstar, they still manage to shaft you with a big smile on their faces. I wont get into details about everything...just drive 10 min out and save yourself a lot of time. More
by markamian
Employees Worked With
Jay, Greg, Gilbert, Arturo
