CAL Cars

Took good care of me. Thought car could have been cleaner at purchase but that was an easy fix. THink the dealership warranty could be better also. However, the factory warranty still applied. Very friendly at purchase but that was an easy fix. THink the dealership warranty could be better also. However, the factory warranty still applied. Very friendly and kind. Anxious to help. Resolved issue with car after purchase very quickly. Little bothered that they wanted paperwork on financing after the fact. Dont like making multiple trips AFTER a purchase More

My wife & I cosigned for a 2001 Toyota Tundra truck for our son Scott on January 23, 2013. The truck came equipped with a lift kit installed. Scott was very happy with the salesman (Charles Moore)& he for our son Scott on January 23, 2013. The truck came equipped with a lift kit installed. Scott was very happy with the salesman (Charles Moore)& he couldn't be prouder of his truck but has constantly been bothered by a noise coming from somewhere in the front of the truck. He mentioned the noise to Charles who immediately scheduled the truck to be looked at by CAL's mechanic. CAL's mechanic told Scott that the noise was just "the lift kit rattling around" and "the truck is totally safe to drive". This seemed like wonderful news so he brought the truck home. As time went by, the noise became increasingly worse so Scott took the truck back a 2nd & 3rd time only to have the mechanic tell him the noise was the lift kit & the truck is totally safe to drive. Scott became very alarmed at the noise the truck made February 14 & decided to take the truck to a different mechanic. What he found out was so upsetting and appalling that we could not believe one human being would do that to another. Turns out, the truck is UNDRIVABLE & DANGEROUS! The mechanic showed Scott where the steering column is hanging on by a thread, the transfer case is falling out & the ball joints are bad. That is damage that CAL's mechanics should have discovered when they inspected it before placing it on the lot. We immediately took the truck to CAL the 14th & was told it would be fixed by the 18th. However, the 18th came & we were told there was nothing to fix & to come pick it up. Scott tried talking to Charles & was told CAL WILL NOT fix anything because it is his fault for off-roading, which is far from true. I called CAL to try reasoning with Gary, CAL's sales manager only to be told "Sir, your son is happy with the truck, it's you who has a problem". It is OUR MONEY!! We are fed up. CAL promised the truck was safe for our son to drive. CAL promised they would fix any problems or issues found during the 1st 30 days. CAL flat out REFUSES to honor their promise. Their mechanic looked at the truck THREE times & said it did not have a problem-- THREE TIMES!! it could have resulted in KILLING our son!!! Unfortunately, we JUST found out that the Air Force Base FORBIDS Airmen to buy from CAL due to their unfair and deceptive practices. Sure wish we could have found out sooner. This company is BAD NEWS. PEOPLE BEWARE!! More

Guy started with "this is a very rare mega cab short bed" idiot. Finance jacked interest rate 2% a week later and left me a payoff on trade in now I'm put on hold indefinitely., Garry in finance is a li bed" idiot. Finance jacked interest rate 2% a week later and left me a payoff on trade in now I'm put on hold indefinitely., Garry in finance is a lier Roberts even worse. Should be called quick buck auto they suck More

I WOULD NEVER RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY! THEY ARE THE WORST AROUND! FIX THE WRONG THAT YOU HAVE CAUSED AND MAKE IT RIGHT!! That this place is a JOKE!! The first car they sold me th ENEMY! THEY ARE THE WORST AROUND! FIX THE WRONG THAT YOU HAVE CAUSED AND MAKE IT RIGHT!! That this place is a JOKE!! The first car they sold me the transmission was bad and after 1 week AFTER buying it, they sent it to scrap. Then I get the car I have now, 3 months ago and it is FALLING APART!!! They fail to even acknowledge me in any way, Phone, Email, BBB. They wont even fix the wrong that they did. THIS PLACE DOES NOT EVEN DESERVE A STAR AT ALL!!! More

my husband and i went in to CALS in Airway Heights to get a truck for the winter time. It took us 4 days to get the truck. Th customer service was horrible. I went in nearly everyday to check the status and a truck for the winter time. It took us 4 days to get the truck. Th customer service was horrible. I went in nearly everyday to check the status and they couldnt give us a direct reason why until we wanted our money back and said we would go somewhere else. Then a finance manager called me being very rude about our insurance (which is understandable) but you should try to treat you're customers with respect. I am guessing they still havent gotten the money from the bank even though we have turned in everything needed for them to. The bank called us today and said that CALS is trying to Charge them $12,000 for the truck when they dropped it from $14,000 to $9,000 for us, which by far was the only kind thing that they did. The day we got the truck I ended up being a half an hour late for work because they needed us to REDO our paperwork for the THIRD time. More

Rude staff owners son is very cheap. Quality of vehicle was in very poor condition for the price; so we decided not to deal with them. He then Gave my husband his business card and asked for it back becaus was in very poor condition for the price; so we decided not to deal with them. He then Gave my husband his business card and asked for it back because we weren't going to buy; owners son said we weren't "serious" buyers.. The sons owner told my husband to go against my word when I told the guy myself that I didn't want the van. Super forceful and very unpleasant experience. These guys are a joke! DO NOT GO HERE. All of their vehicles may look nice on the inside, but they are all lemons. More

I recently went in to look at vehicles with the intent to purchase. I was upfront and told the salesman the exact amount i wanted to be at and that i had financing lined up. The first vehicle he showed me wa purchase. I was upfront and told the salesman the exact amount i wanted to be at and that i had financing lined up. The first vehicle he showed me was at least 7k$ above the provided amount. He would not provide the actual amount they had it listed for with the excuse that "they don't have set prices on vehicles". I countered with the fact that most vehicles on the CAL website had the sticker price listed...Moving on to the next vehicle... from the moment I started it, it had a blatant knocking that never ceased. The interior has scattered cigarette burns and the headliner had cloudy smoke lines. I told him I was not interested and he was overly aggressive on the fact that his mechanic would look at it, and that they would have the inside treated with an "enzyme treatment" to remove smoke residue. He continued to pressure me into purchasing a vehicle that was out of the price range and had obvious issues with the drive train. He attempted to get me to fill out a credit request form and took my drivers license to copy it. I did not fill out the form and left the dealership soon after. Several hours later I realized that my license was missing so I called the dealership. I was put on hold and disconnected THREE separate times. Instead of going in I decided to let it go with the possibility that I had lost it somewhere else. Fast forward a week later and we get a message from a friend who also went to look at cars there and had conveniently "lost" their ID as well. They went into the dealership and they provided this person with MY LICENSE and the excuse that I must have his... Luckily this person happened to be a friend of ours otherwise a random stranger would be walking around with MY ID and My address to do whatever they wished with. I am extremely frustrated by this experience and the dealership was a total piece of garbage. They charge extremely high prices for run down vehicles that look good and to boot, THEY ARE DISHONEST.... they are the true epitome of a sleezy car dealership. More

I bought a truck from Consumer Auto Liquidators in August 2011. When I looked at the vehicle it wouldn't start and they charged the batteries (2 batteries in a diesel) so we could start it. It ran fine and I 2011. When I looked at the vehicle it wouldn't start and they charged the batteries (2 batteries in a diesel) so we could start it. It ran fine and I bought the truck with the understanding that if the batteries didn't maintain a charge, they would replace the batteries free of charge. Two days later the batteries failed and I came back in and they replaced the batteries. The batteries looked old (no where near new) but I expected they had been tested. In another two days they failed and left me stranded. I bought two new batteries myself ($250) and then came home to a mailed notice saying I owed them $34 for extra licensing fees. I went back in (3rd time now) and explained the situation with the batteries and the manager took a copy of the receipt and told me they would take the $34 out of the $250 I paid and send me a check. That sounded fine, but a check never came. I returned a month later with a second notice saying I better pay the $34 right away. The manager again told me they would "fix it" and send me a check. Another month went by with no check so I returned a 5th time and gave them the $34 to ensure I wouldn't be taken to collections for something stupid and was again promised that the check would be in the mail for $250. Six months later and nothing has happened yet. They seem nice at first and will tell you anything to get business but never follow through. More