C. Wimberley Ford - Service Center

My wife and I have purchased 6 o 7 vehicles from C. Wimberley in the last 10 to 12 years. We've never had a problem with them until recently. We had dropped off 1 of our vehicles for service work while Wimberley in the last 10 to 12 years. We've never had a problem with them until recently. We had dropped off 1 of our vehicles for service work while we were on vacation. The personnel in service that we dealt with were as good and professional as ever. This time, we did have some concerns about what was found wrong with the vehicle. On the advice of the service and sales personnel, we reached out to both Dallas and Chuck Wimberley more than once. Neither of them responded. It's really a shame because the personnel there at Wimberley are great. Unfortunately, the same can't be said for the owners. When a customer, a very good and repeat customer, has concerns you would think an owner would take that seriously. Obviously, the ownership doesn't see it that way. At the end of the day, that's fine, a lesson learned for us. With 6 children and 11 grandchildren the amount of business that Wimberley has enjoyed from our family is substantial. Thankfully, there are many dealerships in the area who will value our business. UPDATE - It isn't very often nowadays that a business will take responsibility when something goes wrong. Almost everywhere you go it's "Buyer Beware". So I have to do the right thing and say that Wimberley, specifically Dallas Wimberley himself, reached out to me. Not only did he apologize for what happened, but took it upon himself to make the situation right. That is so rare today that I have to admit I was completely surprised. When that happens, credit belongs totally to the business and those that run the business. It speaks volumes about how Wimberley values every customer. My hats off to Wimberley and the way they conduct their business. I will definitely be giving them my refrerral. More

The Team is always very helpful, friendly and fast! !! Work is always accurate and efficient. !! Work is always accurate and efficient. More

my dealing with the service writer and service manager was very helpfulll and courtious and service was done very well and in proment time. was very helpfulll and courtious and service was done very well and in proment time. More

C Wimberley Service Center receives a big thumbs up. I had purchased my Ford truck in Indiana and there are Ford dealerships closer to me but I wanted C Wimberley to service my truck based on their repu I had purchased my Ford truck in Indiana and there are Ford dealerships closer to me but I wanted C Wimberley to service my truck based on their reputation, and they did not disappoint. The care and communication received during the process was great (thank you Faith)and I am passing on the experience to co-workers and friends. I will continue to use C Wimberley service and will shop with them first when looking for my next vehicle. More

Tom was extremely courteous in my experience. I had another salesman greet me however when I told him I had spoken to Tim previously, the gentleman was gracious and did not take my business from I had another salesman greet me however when I told him I had spoken to Tim previously, the gentleman was gracious and did not take my business from Tom. This showed me that this dealership was different. It wasn't a cutthroat competition. More

Easy to make appointment and fast service. Thank you for taking care of my needs Thank you for taking care of my needs More

This was our 4th time leasing with Wimberly, every time has always gone smooth. They got us exactly what we wanted, I feel like they always get us the best deal possible. Ron and Dallas are top notch! has always gone smooth. They got us exactly what we wanted, I feel like they always get us the best deal possible. Ron and Dallas are top notch! More

Came in for routine maintenance. Service was excellent as usual. Really appreciated being squeezed in when I had to arrive late due to a situation at work. Faith King in Service Dept Service was excellent as usual. Really appreciated being squeezed in when I had to arrive late due to a situation at work. Faith King in Service Dept is awesome! More

Good service. Always nice to see Vicki and her joyful attitude. I always say it but it's true. She's a gem! I can't see an Oil change but I'm assuming that it' Always nice to see Vicki and her joyful attitude. I always say it but it's true. She's a gem! I can't see an Oil change but I'm assuming that it's all good . Shannon Phillips More

Very friendly and helpful staff. Y y y y y y y y y yy Y y y y y y y y y yy More