C. Wimberley Ford - Service Center

Always a pleasure. My favorite folks to work with, hands down. Wouldn’t want to go anywhere else. Kudos to the team at this dealership! down. Wouldn’t want to go anywhere else. Kudos to the team at this dealership! More

Disappointed for a second time First, I was sad that both key fobs stopped communicating with the car JUST AFTER 50,000 miles which indicates that Ford builds in obsolescence for im First, I was sad that both key fobs stopped communicating with the car JUST AFTER 50,000 miles which indicates that Ford builds in obsolescence for immediately after the factory warranty runs out - this is my second such experience with this car! Second, while I was still steaming about the first thing, the service person handed me my receipt and sent me on a hike to get my car. I got all the way out there and the door wouldn't unlock! I trudged all the way back into the Service Dept. only to catch attitude from the guy as he instructed me to follow him, implying I was too stupid to operate my own vehicle! He soon learned he couldn't make it work either. When he figured out the battery on the car was flat-out dead, I went back inside the building to sit down and get warm. When he came in to tell me it was fixed and I could go get it, I told him that because I was undergoing cancer treatment I didn't think I could make it back out there again. He begrudgingly brought the car up to the service bay for me. Thanks, Pal! I've learned from my last experience that no one responds to these reviews so I won't name names but maybe someone will read this and be forewarned. More

Service Was able to get my truck in at a timely manner service performed was excellent service staff was very kind very satisfied Hopefully I won’t need serv Was able to get my truck in at a timely manner service performed was excellent service staff was very kind very satisfied Hopefully I won’t need service again soon but if I do I will go here More

Recall and learning session I purchased the Explorer mostly because I could get expert service at a location close to where I live. So far so good with my first experience of usi I purchased the Explorer mostly because I could get expert service at a location close to where I live. So far so good with my first experience of using the Service Dept. during a recall of my 2019 Explorer. I also was able to schedule an apt. with my sales person to explain some of the technology that this vehicle has. Not only have we changed brands, but I also changed from our 5th Chrysler van to a Ford SUV. Things are very different for me and my husband as we learn where to push the screen for various tasks. Kinda like "teaching old dogs new tricks!" No phone number to call Wimberley on this survery - cannot remember person who helped Derek with vehicle explanation!!! More

Awesome Service Great experience from the moment I walked in the door. Customer service was outstanding. They have coffee and popcorn for free which is a nice touch! Great experience from the moment I walked in the door. Customer service was outstanding. They have coffee and popcorn for free which is a nice touch! More

Good service Scheduled maintenance appointment went well. Staff was friendly and helpful. Work was done in a timely manner. Nice waiting area with popcorn and cof Scheduled maintenance appointment went well. Staff was friendly and helpful. Work was done in a timely manner. Nice waiting area with popcorn and coffee and tv. More

Convenient So easy! I called to schedule the appointment and asked if they could pick the vehicle up from me since my schedule wouldn't really allow for me to d So easy! I called to schedule the appointment and asked if they could pick the vehicle up from me since my schedule wouldn't really allow for me to drop off and they said yes. Was picked up, serviced and back in the drive in a matter of hours! More

Tire rotation, oil change and inspection Fast service with pleasant personnel at the front office. Less than an hour to do work with an appointment. Paper work is clear and precise. Excellent Fast service with pleasant personnel at the front office. Less than an hour to do work with an appointment. Paper work is clear and precise. Excellent work. More

My Ford Explorer has been sitting there for 6 weeks My Ford Explorer was towed in on August 15th, every week I call and they tell me it will be looked at next. Still waiting, when I called yesterday an My Ford Explorer was towed in on August 15th, every week I call and they tell me it will be looked at next. Still waiting, when I called yesterday and asked if my care was done Michael laughed. Then when and checked and said maybe next week. I ask how much longer and he said I don't know I have more care in line after yours but you are next. No loaner care was offered either, I guess they just don't care about their customers. No option for no stars. More

Oil Change and tire rotation We appreciate the friendliness of the employees and the cleanliness of the business. They are always ready to help in any way that they can. We appreciate the friendliness of the employees and the cleanliness of the business. They are always ready to help in any way that they can. More