C. Wimberley Ford - Service Center

I would leave 0 stars if that were possible. I bought my vehicle in 2019, I have brought it to C Wimberly for every oil change I have had since my purchase. The past two visits have not been goo I bought my vehicle in 2019, I have brought it to C Wimberly for every oil change I have had since my purchase. The past two visits have not been good. 2 oil changes ago I was driving home after and kept hearing a noise coming from my vehicle that was not usual and sounds like something was dragging from my vehicle and would get louder when I would turn. Turns out the plastic shield that covers the undercarriage was not connected or secured was dragging on the ground and had been since I left that day. When I figured out what was going on I tried to call but they close at 2 on Sat and everyone was gone. When I did get in touch with someone, they were not very helpful in correcting the situation but eventually came to a resolution but not a great one which wound up costing me over $100.00. Back in Jan I brought my vehicle in again for an oil change. I did splurge and got some engine rejuvenation package. They got done with my vehicle and I got in to get my car wash and go home. While waiting in line for the wash I noticed my heat was blowing cold air (was hot on my way there) I decided to get out of line and go back in and let them know what was going on. I found someone and brought my vehicle back inside. A technician looked at the coolant and said it was empty. They kept asking where all the coolant went, I told them that I do not know since they were the ones in possession of my vehicle the whole time. The technician then added some but not much. Said my vehicle was blowing warm air (barely) They said it was fine and I could go. I drove home with the barely warm air. Monday I drove to work and as I was almost there I had a warning pop up that my engine was over heating (this has never happened before). I decided to leave my vehicle at my job since I did not feel safe to drive it back home. I reached out to C Wimberly that day and was told that I could drive all the way up to them and they would check it out. (not driving it) They said that nothing that was done to my vehicle that would cause this issue. I tried to call back later to another person about my warranty, called him again Tuesday, I have yet to hear from him. I had my vehicle towed to my mechanic to check it out. Turns out I need a new engine. Huh, not sure how my vehicle was perfectly fine prior to my oil change and now I need a new engine. Updated* I was finally able to have my engine replaced and a total on all the expenditures associated with it. I contacted the service manager again in May and when he finally called back and I was hoping they might take some responsibility for the lack of effort put into figuring out what happened to the coolant in my vehicle leading to the engine blowing. I was just told it was my fault and I should have watched my gauges. The issue my vehicle had was easily found (by someone that is not a mechanic) and had this issue been found prior to me leaving their facility I would not have had a blown engine. I will NEVER go back there again. More

Great, fast service! Faith was able to get parts in quickly and get me on the road again. Faith was able to get parts in quickly and get me on the road again. More

Friendly outgoing honest dependable got exactly what I was looking for went over all my options was looking for went over all my options More

My f150 has a leaking rear, Pinion seal leaking. This will be the 3rd time that it has been leaking. Your service department needs to go beyond what the service bulletin e calls for. A new crush col This will be the 3rd time that it has been leaking. Your service department needs to go beyond what the service bulletin e calls for. A new crush coller needs to be installed. The following should be checked. Vent tube, pre load bearing, pinion movement, roler bearing, bearing sleave damage. I dont notice any abnormal vibration when driving. I will call soon to reschedule repair. Thanks. More

Everyone was great, honest communication and treated me very well. Really appreciate everyone there. Thank you! very well. Really appreciate everyone there. Thank you! More

Wasn't able to correct my issues. I called and wanted them to take a look at my tow module, but that never happened, and when talked with them again about it.. was told that my vehicl I called and wanted them to take a look at my tow module, but that never happened, and when talked with them again about it.. was told that my vehicle had already been "buttoned up" and was ready for pickup. More

Tech Steve repaired and very helpful with customer ? ’s . Still issue with fob starting, May be customer error. Will follow up when oil change next week ’s . Still issue with fob starting, May be customer error. Will follow up when oil change next week More

Since I leased my first car with Wimberley Ford in 2017 I have never regretted it. We always had good service, and smiling faces...the service desk people are the best have never regretted it. We always had good service, and smiling faces...the service desk people are the best More

Promp and couteous. It was minor work but they handled it very well. Give them a A. It was minor work but they handled it very well. Give them a A. More

Juan and his crew are fantastic! Wouldn’t go anywhere else. Quick turn around even with all the damages we had due to the accident Wouldn’t go anywhere else. Quick turn around even with all the damages we had due to the accident More