C&S Car Co.

Does not stand behind their word. I recently purchased a vehicle from C &S. My family and I have bought many vehicles from them in the past. It had been along time since we had bought I recently purchased a vehicle from C &S. My family and I have bought many vehicles from them in the past. It had been along time since we had bought one from them. This experience reminded me of why. The deal started with them telling me that the price on the internet was wrong and that the price was supposed to be higher. They told me that they would honor it though. This price was still at clean perfect retail and the vehicle was not "perfect". I was told the vehicle had not been through the service department yet and they would still do that. They allowed me to take the vehicle home and look it over myself and show it to my wife. When I returned I told them that it needed new tires, front and rear brakes, replace the glove box, and a new antenna. I was told they would fix everything but the new tires. After 4 hours of my time we reached an agreement on the price and the items to be fixed. To me this was way to long a time of playing games. We made an appointment to have the work done and the service department called me and told me that they would be replacing the front brakes, front rotors, wipers, glove box, and antenna. The service adviser told me they would have to order the parts. The sales department had known for 2 weeks that these parts were going to be replaced and we thought everything would be done in one visit. This ended up taking 3 visits to the service department. I was told the antenna would take 2 weeks to arrive. I went to another dealership and had one the same day. I was also told that the rear brakes were above 50 percent life. I used to be a mechanic and i know that they were not above 50 percent. The service department put the wrong grade of oil in the vehicle so I changed the oil right away. About 2 weeks after buying the car I bought new pads and rotors for the rear of the vehicle because I wanted it to be safe for my wife and daughter to commute in. The pads were below 10 percent life compared to new pads. I have also put new tires on the car because it would hydro plane in the rain and again I wanted it to be safe for my family this winter. I paid close to retail for this vehicle that I know was a used car but it should have been safe at least for that price. I have now also put over a thousand dollars of my money into it to bring it to my standards of safe. I would not trust their standards of what safe is. I bought an extended warranty on this vehicle to cover if anything else pops up. I was told that C&S will "take care of their customer" by covering the deductible if you have the work done in their shop. I will gladly take this vehicle to someone else and pay the deductible to know they don't get to work on my vehicle. More

didn't disclose faulty power window. Just purchased a used dodge van.overall it is in good shape.The one thing I did not check was power window on passenger side.I got it home and pit the Just purchased a used dodge van.overall it is in good shape.The one thing I did not check was power window on passenger side.I got it home and pit the window down and it would not go back up.It would have been better if they told me about it so I knew not to roll it down until I could get it repaired.They have no integrity .I will never purchase from them again. More

Wonderful Service My wife drove our old 1996 Subaru Legacy home from work and experienced a lot of noise and vibration When she entered the driveway, smoke started pou My wife drove our old 1996 Subaru Legacy home from work and experienced a lot of noise and vibration When she entered the driveway, smoke started pouring out of the hood and the engine would not turn off. Fortunately, it has a manual transmission and we could stop the engine by popping the clutch. I grabbed the fire extinguisher and opened the hood. No flames and the smoke stopped. We thought the car was toast. Next day we had it towed to C&S where they replaced the starter and a few other minor parts. Great job guys! We have been servicing our three Subarus at C&S since 1996. We have been extremely pleased with the service department. The completed new construction makes it a lot easier, You can drive right in without searching for a parking spot. More

Great Service! C&S made me feel like my needs were important by not letting me leave the shop until my car was running smoothly. As a mother with two young children C&S made me feel like my needs were important by not letting me leave the shop until my car was running smoothly. As a mother with two young children, nothing is more important to me than safety. C&S made me feel like they cared about my family's safety while on the road. They did excellent work for a fair price and I plan to go back for all of my car's needs. More

No Integrity This car dealership has little to no integrity. They took my money without fully disclosing the purpose and then reneged on their statement. Partial This car dealership has little to no integrity. They took my money without fully disclosing the purpose and then reneged on their statement. Partially my fault for trusting them. Do not support this dealership. They have poor business standards. Get Scott's statements in writing, don't trust just his word. More

C & S is the best! Awesome customer service. I have used C&S for over 10 years and won't go anywhere else.We only have one dealer and one service provider C&S is it. Awesome customer service. I have used C&S for over 10 years and won't go anywhere else.We only have one dealer and one service provider C&S is it. More

C&S Car Co Service Dept As a long time customer at C&S Car Co, I can say that their service department and customer service is the best out there. Appointments are always on As a long time customer at C&S Car Co, I can say that their service department and customer service is the best out there. Appointments are always on time and the advisor always does a great job of explaining exactly what work was done and why. Nothing unexpected ever performed without a phone call from them first. Great sales staff as well and never any pressure from anyone. Will definitely keep coming back. More

After having dealt with C&S for many years, it pains me to say that the folks in charge at the dealership are now running it into the ground and fast. Allow me to explain. My Mother and Step-Fath me to say that the folks in charge at the dealership are now running it into the ground and fast. Allow me to explain. My Mother and Step-Father are not as ‘well versed’ in the car buying process. Given that I have purchased/sold/etc. over 30 vehicles in my lifetime, they felt having me involved in their transaction was beneficial. I agreed. Two weeks ago today, January 10, 2013 they found a vehicle at another local dealership as well as C&S. Though the vehicle for sale at C&S was $4-$5,000.00 over the actual retail book value, it had a few more options so they wanted to proceed and make an offer. After a very very long negotiation process over price as well as financing a mutual selling price/finance rate, through a local credit union was agreed upon; the paperwork was signed and my parents were off with their new vehicle. Keep in mind that like many others their credit had a few issues but they did have $5,200.00 CASH to put down on the vehicle (so almost half of the negotiated selling price). Yesterday, two weeks post sale, the salesperson contacts my parents and myself to let me know that their owner’s manual (needed to be ordered at the time of sale) was at the dealership and the finance department had some ‘GREAT NEWS.’ My parents went into the dealership, were given their owner’s manual and proceed to the finance offer to meet with Justin – this person is apparently the MAIN finance manager. Justin told them that they couldn’t get the local credit union to finance the loan (again only 50% of the selling price) for the loan term that was agreed upon and therefore their payment was going to raise over $40.00 a month and their interest rate went from 14.67% to 24%. Are you kidding me? My mother has some unfortunate medical issues and this put her completely over the edge. Of course she called me and I got involved. C&S told them that they needed to sign the new paperwork and had no other options. After my mother got very upset, having a seizure (YES at the dealership), they then explained that they could go down to 19%. This was still clearly unacceptable – THEY ARE ON A FIXED INCOME and could only afford a specific payment. Additionally, the financing, selling price and everything was all worked out TWO WEEKS ago not only on this vehicle but the other vehicle they had looked at away from this dealership. Now here is the FUN part. Jerry Hatchett, the “General Manager” then comes into the finance office with my parents and meets with them. My Mom explained that they just wanted their $5,200.00 back and they would look somewhere else for a different car, perhaps the other one they had picked out and the financing was all approved and taken care of. Jerry said, “Well you can’t get out of this deal, you signed the paperwork and now what we will do is in-house finance of the vehicle and you can just pay us for the original term of the contract you signed for.” Well that would be all fine and dandy however part of the reason for getting a loan was to have this small payment report to their credit file, thus building back up their credit. My mother at this point was so upset she couldn’t deal with it. I told them to get out the original paperwork and review it with me (over the phone) to see what they signed for two weeks ago and we would then see if one of the finance options was this back door/in-house financing that they have come up with. Turns out, they signed for financing through three (3) banks/credit unions, none of which was this back alley/in-house financing deal through C&S directly. Jerry then tells them that the paperwork for the financing was just ‘for insurance purposes.’ REALLY Jerry, I’m in the insurance business and knew he was lying. At this point, I was on speaker phone with Mr. Jerry Hatchett, my mother, step-father and my sister who was summoned down to help. I explained that they didn’t want the in-house financing for the reason listed above and if the 19% financing was offered at a shorter term perhaps with the same payment through a bank/credit union they would do this. Jerry said, it’s not an option they signed the paperwork and, “this is the way it will be.” Little does Mr. Jerry Hatchett know, I too am an adult and furthermore deal with ligation issues on a daily basis. I told him that I would have the paperwork that was signed two weeks ago reviewed tomorrow by my employers in-house counsel and we would see what options were available. Jerry said, “Well I’m not sure what that will accomplish.” I responded and said that we will then make certain that their only option is to exercise the in-house financing (with no credit reporting) and pay C&S the original 14.67% interest. Jerry got VERY evasive and said, “I will just go get the (explicit word) check for $5,200.00 and they can leave the car and take their business somewhere else.” This is what they did. Please keep in mind that my mother went to school with the owner of the dealership, my family has probably bought 30-50 cars total from this dealership, many referrals were made directly by me to C&S and this is the way that the ‘new’ management (Mr. Hatchett) deals with customers. Hmmmmmmm, bags the question, if you had no ties to the dealership how they treat just your average/everyday customer? Thankfully I was involved in this transaction otherwise my parents would have been stuck with having to deal with C&S for the duration of a loan that they would now be making 14.67% interest on. Absolutely ridiculous way of conducting business. Mr. Hatchett and Justin (the MAIN finance manager) should be ashamed of themselves. They are the exact reason New/Used car persons/dealerships get the rap they do. More