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Byrider Florence
Florence, KY
75 Reviews
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75 Reviews of Byrider Florence
August 05, 2024
In a word. CRAP. So this is my third JD Byrider car. I purchased my first vehicle back in 2006. My first vehicle was a Chevy Tahoe. Paid it off and never had an CRAP. So this is my third JD Byrider car. I purchased my first vehicle back in 2006. My first vehicle was a Chevy Tahoe. Paid it off and never had an issue till someone hit me and totaled the car. Went back to the same dealership and same salesman Donnie (rest in peace) and purchased a Cadillac SRX. I loved that car. It was absolutely flawless. But such as my luck, someone hit me going 65mph while I was sitting at a dead stop in traffic. Insurance totaled the car. Called good ole Donnie again (rest in peace), and Byrider put me in another car and moved the small amount I still owed after the insurance settlement over to the new car. So now, I've had this 2013 Jeep Cherokee for almost 3 years, and it's spent the majority of its time in service. The first couple of months, the car made this obnoxiously loud whining noise that rattled the whole car every time you ran the a/c. I took the car to Byrider, and they inspected the car and said they couldn't "recreate the issue." I took the car to an actual garage for a second opinion. That garage diagnosed the problem as someone filled the a/c coolant to almost double its required operating levels. The system was purged and recharged, and not only did that issue never happen again, but whataya know, ICE COLD AIR! For the next 18 months, the car would just randomly shut off. I would be driving on the highway, take my foot off the gas to slow down, and the car would just die. This cost me a fortune in towing bills as I had to have the car towed to Byrider Colerain at least 4 times. Each time I was told they "couldn't recreate the issue." That March, I took a job with the railroad and had to go to Georgia for training. Byrider paid for a rental and had the car for a whole month. They called Chrysler for help, and they were told to replace the cam shaft position sensor and the crankshaft position sensor. That did fix that problem. Fast forward to the past 6 months, and now that the car is out of warranty, all new issues have started that have cost me over $5000.00 in repairs. I've been getting this P06DD code for over a year now. "Oil pressure sensor stuck in the off position." I took the car to Byrider, and they had the car for 2 weeks repairing a coolant leak. When I got the car back, there were no check engine lights. Two days later, I'm driving along and boom, another check engine light. I take the car to Auto Zone to have the code read. And whataya know, P06DD "oil pressure sensor stuck in the off position." I called Byrider, reported the check engine light, and dropped the car off on Thursday. I called every day until they finally finished the car the following Wednesday. I was told they installed a new oil sending unit. That's right, not the oil pressure sensor, the oil sending unit. I got the car back 4 days later (this is just a few weeks ago), and now the check engine light is on again. Guess what? P06DD "oil pressure sensor stuck in the off position." Mind you, every time this happens, it puts the car in limp mode. Anyway, I called Byrider again, this time, I raised 9 kinds of xxxx and told them I needed the car back the same day and not to schedule me an appointment unless they could accommodate my schedule. Which they did. I dropped the car off at 9 am. the following Wednesday, July 17, 2024, and I called later that afternoon to see if the vehicle was finished. Kyla put me on the phone with Larry, the mechanic, who told me the engine is blown. Larry said he would turn it into the warranty company to see if they would replace the engine as the history with this issue goes back almost 2 years. Of course, the warranty company denied the claim. Strange thing is when I dropped the car off, it was running super smooth with the exception of the check engine light. Now there is a loud, screeching metal on metal grinding noise and even weirder than that, the car is missing 3 lug nuts off the passenger, rear tire, and 2 from the passenger front tire. More
by roger.lail
Employees Worked With
Donnie RIP
August 13, 2022
UPDATE: lowering this another star. Finally got the car back. Have had it back a week and I had noticed it was holding back some. The oil pressure warning come on. They xxxx thing has a Finally got the car back. Have had it back a week and I had noticed it was holding back some. The oil pressure warning come on. They xxxx thing has a significant oil leak to. 🤯. What kind of operation is this. I guess good thing I got the warranty on the motor because when it blows up, that’s on them! ************************************* Initial impression very unimpressed. Purchased a car( going to pay 30k for). Only to get literally one mile down the road and it starts overheating. Purchased at closing so had to take back sit it in their lot, called this morning. Service is closed til Monday, so they can’t look at it til then. If they need a part they will TRY and issue a rental. If that’s the case why isn’t one being issued today. I usually buy cars from Limited Motors, but I decided to try Byrider despite the reputation. If it’s not fixed by Monday I am going to speak to my attorney about recourse, as I would rather pay my attorney what I would be paying for a car payment than waste 30k on a xxx! More
by Damon Lewis
Employees Worked With
Andrew Allen
December 26, 2021
I got a use car on sept28 21 and it's be in their shop more than I drive it Sept 29 6 days for spark plugs and next time Nov 1 -29 then got back whet in again kept it 7 hours now some problems it can't o more than I drive it Sept 29 6 days for spark plugs and next time Nov 1 -29 then got back whet in again kept it 7 hours now some problems it can't out with mores. codes now I got to wait until Jan 7 this is a lemon law say issues More
by Wandathompson1225
Employees Worked With
Service dept
October 27, 2021
If you need anything fixed, they ignore you and your needs of having reliable transportation to go to work to make payment money but be 24hrs late with your payment and WOW!! Calls all day and night lon needs of having reliable transportation to go to work to make payment money but be 24hrs late with your payment and WOW!! Calls all day and night long with threats of ruining your credit and re-po'ing your new yard display! And try calling them.. apparently they have a LARGE surplus of "Account Managers" assigned to you because you ALWAYS get a different one with your every call!! More
by Done With Crooked ppl
Employees Worked With
Lost, count,of, so many
November 12, 2020
I contacted Barry Johnson online. I had several questions about financing with bad credit. Barry was very attentive and informed as to the limited options available. He kept the conversation straight on subj about financing with bad credit. Barry was very attentive and informed as to the limited options available. He kept the conversation straight on subject matter. He was well informed and organized. He took my personal information by phone and submitted it to his lending sources. To my surprise he was able to find me an approval. He helped me select a vehicle and structured a payment I can afford. My vehicle has a 4 year/ 60,000 extended service agreement. I highly recommend Barry. He can be reached by phone at 513-226-8329 More
by Richard Reese
Employees Worked With
Donne Moran
November 10, 2020
Barry is an excellent salesperson. Marc is an excellent general manager. I am very happy with the customer service that I experienced. I would recommend JD Byrider to anyone. general manager. I am very happy with the customer service that I experienced. I would recommend JD Byrider to anyone. More
by joshcasada2019
Employees Worked With
Barry
November 05, 2020
Great staff, great deals, excellent service. They will work to get you into a vehicle. They have a pretty good selection of vehicles, very nice cars that come with a fantastic warranty. work to get you into a vehicle. They have a pretty good selection of vehicles, very nice cars that come with a fantastic warranty. More
by cragwac
Employees Worked With
Donnie
November 25, 2018
Quick and easy approvals! Chris came and picked me up from my house and got me in a car that afternoon! Awesome service! I would recommend to any one i know! Chris came and picked me up from my house and got me in a car that afternoon! Awesome service! I would recommend to any one i know! More
by Panga1921
Employees Worked With
Chris
