Byers Toyota

The purchasing experience at this dealership was pleasurable with a few exceptions. The sales rep was pleasant and had the vehicle waiting for me for a test drive when I arrived. The staff inside th pleasurable with a few exceptions. The sales rep was pleasant and had the vehicle waiting for me for a test drive when I arrived. The staff inside the preowned part of the dealership were very nice to my daughter and I, and we felt welcomed. I ended up purchasing the vehicle. The sales rep kindly filled the vehicle with a full tank of gas upon purchase. The vehicle came with 2 keys, but I was only sent home with 1 key. I guess the other key was misplaced at the dealership during our transaction. I wasn't offered a 2nd key even after advising the dealership that I only received 1 key. I was pretty disappointed about that. The vehicle was clean but had dog hair in it and smelled a little like dog. The salesman did offer to schedule a detail for me, but I declined because the dealership is 40 mins from my home. The vehicle had been at the dealership a week before I purchased it. I feel like the detail should have been done prior to showing it to a customer. Even with a few disappointments, I am pleased with the vehicle I purchased. More

My first experience with Byers was very positive great people beautiful dealership their work ethic is spot on thanks so much. people beautiful dealership their work ethic is spot on thanks so much. More

Adam was great to work with! Byers had several sales associates that assisted us during our visits. Very knowledgeable and friendly staff! Byers had several sales associates that assisted us during our visits. Very knowledgeable and friendly staff! More

Work completed as promised and I was kept up to date on progress while my car was in the shop. Super helpful staff. progress while my car was in the shop. Super helpful staff. More

Exceptional customer service, timely updates, and quality service make me a loyal customer. I highly recommend Byers Toyota, Delaware. service make me a loyal customer. I highly recommend Byers Toyota, Delaware. More

Had a rebuilt transmission put in my vehicle, weeks later reported issues. Vehicle was seen twice since. Both service advisors I worked with in the past concerning my issues and were tracking this are sudden reported issues. Vehicle was seen twice since. Both service advisors I worked with in the past concerning my issues and were tracking this are suddenly not there. Either fired/quit. The advisor I last had was not professional. The new transmission, only 3 months old is still giving me issues and is not yet resolved. I requested to speak to a manager and was turned away and told they wont see me and were busy, very unprofessional. Especially as a repeated customer and one who you just received over 7k from. I was not even offered a call or a good time I could speak to them. Just turned away and was put off on a mechanic advisor instead, who was nice but promised a checkup call and it didn't happen. I have taken numerous hours/days off of work to resolve this matter. I was promised a follow up call this past Monday, never got that call. More

Excellent in customer service and follow up. Their service department is excellent also and never pressure you in to repairs that aren’t necessary. Their service department is excellent also and never pressure you in to repairs that aren’t necessary. More

Byers staff are always friendly and pay attention to detail. I highly recommend them to friends and family. detail. I highly recommend them to friends and family. More

Price was far and away the best salesperson i talked too out of a dozen over a year. out of a dozen over a year. More

Kyle made this experience very pleasurable and I didn’t spend 4 hours in the dealership in the process. This is my first Toyota and it looks like I will be back. I enjoyed working with Kyle he made all the spend 4 hours in the dealership in the process. This is my first Toyota and it looks like I will be back. I enjoyed working with Kyle he made all the difference in my experience. More