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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
607 Reviews
Call Service Center (614) 416-4465

607 Reviews of Byers Subaru Dublin - Service Center

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December 07, 2024

I had recall service done. Went to Midas later for brakes and they went above and beyond, rubbing out scratch marks on the door. I would have expected that type of service from More

by PATREIDS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. While we’re glad you appreciated the Uber ride during your service, we truly regret that we fell short in other areas. Your experience is important to us, and we’ll be reviewing your comments carefully to improve our service. Thank you again for bringing this to our attention.

December 07, 2024

Employees are very efficient and friendly. They have great communication skills and make you feel welcome. More

by janedecenzo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you had a welcoming and positive experience with our team. Your feedback means the world to us, and we’re glad we could meet your expectations. We look forward to continuing to provide great service!

December 07, 2024

Prompt, they gave me a nice loaner vehicle to use overnight and Brandon was very responsive. More

by SMURNEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that our team could provide a helpful solution and ensure your experience was smooth and convenient. We truly value your feedback and look forward to assisting you again in the future!

December 07, 2024

I felt very comfortable and valued each time I bring my car to get serviced. More

by mquinn31595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you feel comfortable and valued during your visits. Providing exceptional service and creating a positive experience means the world to us. We truly appreciate your trust and look forward to assisting you again in the future!

December 07, 2024

I had a 25 dollar coupon but only got a 15 dollar discount. It was about closing and I didn't want to hassle about it. More

by trimax.al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback! We're sorry to hear about the discrepancy with your coupon discount. We truly appreciate your understanding in the situation and would like to make it right for you. Please reach out to us at your convenience, and we'll ensure this is resolved promptly. Your satisfaction is very important to us!

December 07, 2024

The staff was friendly and helpful. Brandon explained each step of the process making sure I didn’t have any questions or concerns. Love my Subaru Forester. More

by paulafistickmk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your experience! We're thrilled to hear that you felt supported and well-informed throughout the process. Enjoy your Subaru Forester—it’s a fantastic choice! If you need anything in the future, don’t hesitate to reach out.

December 07, 2024

Byers Subaru Dublin has always been easy to schedule with, even with short notice. I’ve found my general maintenance visits to typically have reasonable wait times for the service provided. I’ve always More

by laura.a.schrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aidan Phipps, Capell Miller, Tanner Stevens, Sean Lyle, John Gregory
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your thoughtful review! We’re thrilled to hear that scheduling your visits has been convenient and that you’ve had positive experiences with our service team. Keeping up with maintenance is so important, and we’re glad the maintenance package has worked well for you. We truly appreciate your kind words about our staff and are always here to provide updates and support throughout your visits. Your feedback means a lot to us!

December 06, 2024

The staff are friendly and my oil and filter change was speedy. You have a comfortable waiting area and I love your beverage dispenser! More

by rpfrehs5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, forgot his name.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's wonderful to know you found our staff friendly, our service speedy, and our waiting area comfortable. We're especially glad you enjoyed the beverage dispenser! Your feedback means a lot to us, and we look forward to seeing you again.

December 05, 2024

Very good service department and very courteous staff, and ease of scheduling service and follow up More

by bhinga50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha wolford
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and found our staff courteous. Making scheduling and follow-ups as seamless as possible is our priority, and it's wonderful to know we met your expectations. We truly appreciate your feedback!

December 05, 2024

Pleased with the service and the fact that I got a loaner car so I did not have to to sit at the dealership waiting. What I am not pleased with is the fact that a wheel bearing had to be replaced on a car More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon was able to work in my car to get a diagnostic done as I was going out of town the next day, Ann Hill
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for taking the time to share your experience. We’re happy to hear you were pleased with the service and appreciated the loaner car—it’s important to us that your time is valued. We completely understand your frustration regarding the wheel bearing replacement. While such issues can be unexpected, we truly appreciate your feedback and take it to heart as we continually work to ensure the highest quality for our vehicles. If there’s anything else we can do to assist or address your concerns, please don’t hesitate to reach out.

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