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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
606 Reviews
Call Service Center (614) 416-4465

606 Reviews of Byers Subaru Dublin - Service Center

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December 11, 2024

they forgot to replace a filter. And now I have to go back tomorrow if you have it taken care of. More

by prncssr48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it can be to make an extra trip, and we truly appreciate your patience. Please know we are committed to making this right and ensuring the issue is resolved promptly. If there’s anything else we can do to assist, don’t hesitate to reach out. Your satisfaction is very important to us!

December 11, 2024

This is an excellent location with outstanding individuals! I am very pleased with the entire service organization! More

by atc728184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and felt supported by our team. Your kind words mean a lot to us, and we’re grateful for the opportunity to assist you. We look forward to continuing to provide you with excellent service!

December 10, 2024

The service staff was professional, friendly, and explained everything well. I was offered a shuttle ride if I needed it. More

by STEWART.MARK.884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Braunbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you found the service team professional and friendly. It’s always our goal to ensure everything is clearly explained and that you feel supported throughout your experience. We appreciate you taking the time to share your feedback!

December 10, 2024

I took my car in without an appointment to the Express Service the whole routine check plus oil change and tire rotation took only about an hour. More

by JHUSTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your experience! We're thrilled to hear that your routine check, oil change, and tire rotation were completed quickly and efficiently. It’s always our goal to provide excellent service in a timely manner, and we’re glad we could deliver that for you. We appreciate your trust and look forward to assisting you again in the future!

December 09, 2024

5 stars, zero complaints. Sales rep Thomas Rick was truly awesome — helpful, personable, answered all our questions. More

by ellenseibert14
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Rick in Sales. 10+++++
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your thoughtful review! We're thrilled to hear that your experience was so positive and that all your questions were answered with care. It's wonderful to know that you felt supported and valued. Your kind words mean a lot to us!

December 08, 2024

I didn't make an appointment and was told it might be an hour and a half hour wait. It was only an hour wait. More

by eaalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for your patience and for sharing your experience! We’re glad to hear your wait time was shorter than expected. Your understanding means a lot to us, and we work hard to provide the best service possible. If there’s anything more we can do for you, please don’t hesitate to reach out!

December 07, 2024

Service staff are very professional and knowledgeable. They do a nice job of explaining any work done. Minor adjustments are often completed at no cost...which is pretty cool. Job well done!! More

by jvagnier88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and found our team to be professional and knowledgeable. It’s great to know that the explanations and complimentary adjustments were helpful to you. We truly appreciate your feedback and look forward to assisting you again in the future!

December 07, 2024

Friendly, courteous and very responsive service . The wait was not very long. waiting area very comfortabler More

by trw6780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you found our service friendly and responsive, and that the wait was comfortable for you. Your feedback means a lot to us, and we’re so glad we could provide a positive experience. Looking forward to welcoming you again soon!

December 07, 2024

Brandon was super helpful with a very ongoing and stressful situation. Yep, a 2019 Subaru Outback. Thank you, Brandon and the driver who took me home from the dealership while my car was getting serv More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon who I worked with isn’t pictured here.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're glad to hear that Brandon and our team were able to help ease a stressful situation for you. It's always our goal to provide support and care when it's most needed. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

December 07, 2024

Byers Subaru Dublin has always been easy to schedule with, even with short notice. I’ve found my general maintenance visits to typically have reasonable wait times for the service provided. I’ve always More

by laura.a.schrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aidan Phipps, Capell Miller, Tanner Stevens, Sean Lyle
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your thoughtful review! We’re thrilled to hear that scheduling your visits has been convenient and that you’ve had positive experiences with our service team. Keeping up with maintenance is so important, and we’re glad the maintenance package has worked well for you. We truly appreciate your kind words about our staff and are always here to provide updates and support throughout your visits. Your feedback means a lot to us!

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