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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
625 Reviews

625 Reviews of Byers Subaru Dublin - Service Center

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September 26, 2023

Excellent people and trustworthy service. I always use Byers Subaru for my car service and maintenance. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Nov 15, 2023 -

Byers Subaru Dublin responded

Thank you for your review, Liz! We are delighted to have earned your trust and loyalty. Our team strives to provide exceptional service that meets your individual needs every time you visit us. We look forward to continuing serving you with outstanding customer service and excellent maintenance in the future.

September 25, 2023

Appreciate the answering of my many questions regarding care for my low mileage Crosstrek. Thanks for your patience. More

by sandraschott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for the five-star rating, Sandra! We are so glad we could answer all your questions about caring for your Crosstrek. At Byers Subaru Dublin, we want to ensure our customers know how best to care for their vehicle and are more than happy to provide any additional assistance or information our community needs. We recognize our customer's time is valuable and appreciate that you took the time to visit us. We hope you have a safe and enjoyable drive!

September 25, 2023

Very helpful and attentive, they answered all my questions and left me at ease with everything they did. More

by esseman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Laub, Ann Hill
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for your review and for choosing Byers Subaru Dublin! We appreciate that you found our staff helpful and attentive to all of your questions. Our core priority is excellent customer service; we strive to inform and educate the people who walk through our doors so they leave knowing everything about the car they purchased or leased. We hope you enjoy your experience with us for years to come, and invite you back whenever you are in need of any future services or assistance. Have a wonderful day!

September 25, 2023

Great customer service. Product knowledge and timely transaction were positives. Our salesperson was attentive, helpful and professional. More

by wasdon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience with Byers Subaru Dublin, Wasdon! We are delighted to learn that we were able to exceed your expectations. It is our mission to help each customer find exactly the vehicle they need through attentive service and expert product knowledge. We are thrilled that we delivered on this promise for you and thank you for your kind words about your salesperson, as well as the timely transaction. We consider every review a valuable opportunity to understand where we are making an impact and what areas need improvement. Your comments have been incredibly helpful in assisting us in continuing to be a dealership of excellence. Thank you again and we look forward to seeing you again soon!

September 25, 2023

The service was quick and communication was good. Will gladly bring my car back for service. More

by Clark_manning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Nov 15, 2023 -

Byers Subaru Dublin responded

We're thrilled to hear that you had a great experience at our dealership, Clark! We value your trust in us and our team strives to demonstrate customer satisfaction each and every visit. We are so glad that our quick service and excellent communication met your expectations and we look forward to seeing you again on your next visit!

September 25, 2023

Unfortunately my experience with the service center for this dealership was not the greatest. They performed what should have been a quick oil change and tightening of a few bolts and resulted in the car n More

by ALAINARMCPHERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha Wolford - 5 stars, Greg Scott, Chad Braunbeck
Nov 15, 2023 -

Byers Subaru Dublin responded

Hi Alaina, thank you for taking the time to review your experience with us here at Byers Subaru Dublin. I apologize that your experience was not up to our typically high standards. We value feedback regarding quality assurance and take each review very seriously in order to better serve future customers. Thank you again for bringing these concerning matters to our attention.

September 25, 2023

I trust the techs expertise and experience. They know Subarus. And that's what I drive. More

by VINCEMAZEIKA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Nov 15, 2023 -

Byers Subaru Dublin responded

Thank you for the five-star review, Vince! We are pleased that you have come to trust our technicians' expertise and experience. Our team works hard to make sure that our customers leave our dealership satisfied. Subaru vehicles are a great choice and here at Byers Subaru Dublin we specialize in all things Subaru. We are also committed to providing excellent customer service so it is great to hear that your experience with us was positive. We look forward to seeing you again soon!

September 24, 2023

Good service and will have another maintenance next time over there! Waiting over there doesn't take much time. More

by cchang05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for rating us 5 stars and for choosing Byers Subaru Dublin for your service needs! We're glad to hear that your wait time was not too long. We always strive to make sure our customers have a smooth, hassle-free experience and it's great to know that we accomplished just that. We hope you'll be back for your next scheduled maintenance visit soon - we'd love to see you again! Thank you for taking the time to review us. Have a fantastic day!

September 24, 2023

This visit was just ok. I wonder about the thoroughness of the multi-point inspection by not picking up any warning signs of the valve body or transmission issue that had me More

by ASMITH8325
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Wolford, Ann Hill
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for providing your feedback on your visit to Byers Subaru Dublin. We value the opinions of our customers and apologize for any inconveniences you may have experienced. The multi-point inspection we provide at the time of your visit allows us to inspect just the basics, and we advise that more intensive servicing should be performed regularly with a certified technician. We understand that removing a tow hitch without a tool can seem complicated. We are sorry if it was a hassle for you — our team is always happy to help in whatever ways possible! We hope this doesn't discourage you from returning in the future — we look forward to helping you with all of your automotive needs!

September 24, 2023

Excellent customer service & quality service every time. Have now purchased 3 vehicles at Byers Subaru and highly recommend them. More

by jdetrick1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to review Byers Subaru Dublin, we are humbled by the five stars and kind words! We are so glad to hear that your experience was excellent each time. We strive to ensure customers have the proper knowledge and resources that they need for all of their automotive needs. It's amazing to know that after three vehicle purchases through us, our commitment has stayed strong in providing top notch customer service and quality work. Your recommendation is much appreciated and we look forward to continuing our relationship with you in the future.

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