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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
606 Reviews

606 Reviews of Byers Subaru Dublin - Service Center

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December 14, 2024

I was treated like royalty Started with my salesman bob He set appointment with Trish (spelling). - ver welcoming and thorough Services were performed in a timely manner She got me transportation to More

by Katy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that your experience was welcoming and thorough. It’s wonderful to know that everything was completed efficiently. Your feedback means a lot to us, and we truly appreciate you taking the time to share it!

December 14, 2024

Thank you for taking care of our car without killing our pocketbook - always much appreciated More

by ROBERT.POSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! It means a lot to us that you appreciate the care we put into our work. We're always happy to help and strive to make every experience a positive one. Your support is truly appreciated!

December 13, 2024

Incredibly helpful, friendly, and efficient. Even as a first come, first served basis, their mission is to respect your time and service your vehicle as quickly and efficiently as possible. More

by davidharnack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the pull-in service bay for oil change car drop-off. I love final checkout and sharing cat pictures with Angela Bianca!!
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt that your time was respected. Efficiency and friendliness are values we strive to uphold every day. We truly appreciate you taking the time to share this feedback and look forward to helping you again in the future!

December 13, 2024

Told me my tire was not reparable and then completely fine within 10 minutes when I questioned payment because the car had just been worked on the day before. Do not trust. More

by KIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan ( no last name given)
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration caused during your visit. Ensuring our customers feel valued and fully informed is very important to us, and we’re truly sorry if we fell short of that standard. We would love the opportunity to address your concerns directly and make things right. Please don’t hesitate to reach out to us so we can better understand the situation and work toward a resolution. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve.

December 13, 2024

Professional, did 30,000 mile check up, needed appt. , drop off, plus service was great. Plus free car wash. More

by bruce.gelsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with the 30,000-mile check-up and appreciated the service, including the free car wash. Your satisfaction means the world to us, and we’re glad we could make it a smooth and professional process for you. Looking forward to assisting you again in the future!

December 13, 2024

It’s was an easy and quick process. The service guy explained the process very well and it was a quick turnaround. More

by rimjhimganguly2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that the process was smooth and quick for you, and that everything was explained well. Your satisfaction means a lot to us, and we truly appreciate your feedback!

December 13, 2024

Initially, everything looks good. They took care of an issue I was concerned with. Shout out to Service Advisor Brittany. More

by travelnw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your feedback! We're glad to hear that your concern was addressed and that you had a positive experience. We'll be sure to pass along your kind words to the team member who assisted you. If there's anything else we can help you with, please don’t hesitate to reach out.

December 13, 2024

Quick service with a discount. I will continue to use Byers Subaru Dublin for my services. More

by mr.joelrjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our quick service and enjoyed the discount. Your continued trust means the world to us, and we look forward to assisting you again in the future!

December 12, 2024

This dealership is run so efficiently and with people who are customer centric. It's superior to the service I received for years from MAG Volvo. More

by CWOOTENOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monte Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words and for sharing your experience! It means a great deal to know you felt well taken care of by our team. Providing customer-focused and efficient service is always our priority, and we’re thrilled to hear that it made a positive impression. We truly appreciate your feedback and look forward to continuing to exceed your expectations!

December 12, 2024

I sought an alignment and wheel rotations for my 2019 Outback. After the car was checked out, the service people said the tires needed replaced. This was not unexpected, but I figured it was going to be More

by wvdirtboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your experience with us! We're glad to hear that you found our pricing reasonable and that the new tires and alignment made such a noticeable difference in your car's performance. It's our goal to provide both quality service and transparency, so it means a lot to know that we’ve earned a little more of your trust. If there's anything else we can do to keep your Outback in great shape, please don't hesitate to reach out. Safe travels!

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