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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
636 Reviews

636 Reviews of Byers Subaru Dublin - Service Center

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January 08, 2025

Staff was courteous and professional. Wait time was minimal and everything was promptly handled with a smooth checkout. More

by cmhlaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
January 07, 2025

I trust they have my best interests first. Very comforting. I also feel they know what they are doing. More

by JAG4967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jan 14, 2025 -

Byers Subaru Dublin responded

Thank you so much for your thoughtful review! It means a lot to us that you feel cared for and confident in our abilities. Your trust is something we deeply value, and we’re so glad to hear that you feel comforted and supported. We're always here to put your best interests first. Thank you again for your kind words!

January 06, 2025

I purchased a 2021 Subaru Forester on December 3. There was only one key to the vehicle. I have it in writing to have another key made. I’ve talked to Alex.the sales person numerous times about one More

by 71walsh
Recommend Dealer
No
Employees Worked With
Alex
January 06, 2025

Very friendly , very thorough. The service was done very quickly. The waiting room was very comfortable More

by manrac07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jan 14, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you found our service friendly, thorough, and quick. We’re also glad you enjoyed the comfort of our waiting room while you waited. Your satisfaction means the world to us, and we look forward to serving you again in the future!

January 06, 2025

Keep me in the loop and explained everything clearly. Went beyond to meet my needs. More

by mailes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jan 14, 2025 -

Byers Subaru Dublin responded

Thank you for your kind words! We’re so glad to hear that you felt well-informed and supported throughout the process. Going above and beyond for our customers is always our goal, and it’s wonderful to know we met your needs. We appreciate you taking the time to share your experience!

January 05, 2025

They were very kind and thorough, and covered all the steps I needed to take. I was able to do the transaction much quicker than I thought. I also liked the follow up visit for the technical advice! More

by rsfr4nt1002
Recommend Dealer
Yes
Employees Worked With
Brandon Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Braunbeck
January 05, 2025

Service department went above & beyond. Would like to give a special shout out to Brittany, who made the 5+ hour visit & unexpected bill/repair a lot more bearable! David serviced & repair More

by mcmilland1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany & David in Service, Ann Hill
January 04, 2025

Great dealership. Curtious, professional and understanding. People are fantastic and helped resolve my issue. They listened and resolved my problem. More

by FGAUGHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Hill, Teresa Hoffman
January 03, 2025

Always good to provide service and accept coupons. Wish they could resolve my squeaky brakes but they're brand new so must be weather related. Still am not crazy about the squeak. It's very annoying More

by chutche17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
January 03, 2025

The associate that. checked me in and out on Dec. 30th treated me with courteous respect. I appreciated that he found me in the waiting area to go over suggested service More

by siobhankj57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name….
Jan 14, 2025 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us. We're so glad to hear that our associate provided you with courteous and respectful service, and that you appreciated the personalized approach this time around. Your feedback about receiving a text during your previous visit is valuable, and we're happy we could improve your experience. We look forward to continuing to provide you with the level of service you deserve. Thank you for choosing us!

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