Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Byers Subaru Dublin - Service Center

Columbus, OH

4.6
604 Reviews
Call Service Center (614) 416-4465

604 Reviews of Byers Subaru Dublin - Service Center

Sort by
December 26, 2024

Waiting room was OK. It took over an hour for a oil change and tire rotation. More

by v_e_black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations, especially when it comes to the time it took for your oil change and tire rotation. We strive to provide efficient service while maintaining the quality of our work, and we regret that we missed the mark during your visit. Your feedback is valuable, and we’ll use it to improve our processes to serve you better in the future. Thank you for bringing this to our attention!

December 23, 2024

They installed rotors that were too thick which caused the wheels to overheat just 3 miles after leaving the dealership. Smoke was pouring out of the front wheel well. Eventually they corrected the proble More

by melickw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany DePascale, Danny Corsi, Jeffrid Oliva
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your visit. Ensuring the safety and satisfaction of our customers is always a top priority, and we are sorry to hear about the issue with the rotors and the difficulty you had reaching us by phone. We are glad the problem was eventually corrected, but we understand that the process fell short of your expectations. Your comments are incredibly valuable, and we will use them to improve our communication and service processes moving forward. If there are any lingering concerns or issues you'd like to discuss further, please don’t hesitate to reach out directly. Thank you for giving us the opportunity to make things right. We truly appreciate your patience and your feedback.

December 23, 2024

Professional, efficient, quick & clean. Knowledgeable & takes their time discussing options about your repair or services. More

by bvilburt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Braunbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Laub
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you found our service professional, efficient, quick, and clean. It’s always our goal to provide knowledgeable support while taking the time to discuss all available options. Your feedback means a lot to us, and we look forward to assisting you again in the future!

December 22, 2024

Maria is an Angel . And Byers is one excellent place to take your car ! I got a flat tire .. and instead of panicking (which I did ) I reached out to Byers . Aka Maria More

by avon.estherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Hi, thank you so much for the wonderful review! We're thrilled to hear that Maria was able to assist you during a stressful situation and get you back on the road so quickly. She's truly a gem, and we're lucky to have her on the team. Your kind words mean the world to us, and we're so glad you had a positive experience with Byers. If you ever need anything else, don't hesitate to reach out. Drive safe!

December 22, 2024

Service stuff good and able to get answered all my questions: total time it took to complete my service as expected More

by nmvprasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that our team was able to answer all your questions and that your service was completed within the expected time frame. Your feedback means a lot to us, and we’re glad we could meet your expectations. If there's anything else you need, feel free to reach out anytime.

December 21, 2024

The team was very professional and kind. The work was completed in a timely fashion More

by costin.dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 21, 2024

Very helpful. Bought a car in 2020 and returned for second car on 2024. If need be will retern again. More

by bensallyball
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 21, 2024

Very prompt and courteous Very good at keeping you informed on what is going on More

by bkhen99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 20, 2024

My salesperson Alex and the finance person Jesse were both extremely helpful and very kind. I appreciate them both! More

by zackary.henry1
Recommend Dealer
Yes
Employees Worked With
Alec, Jesse
Report | Print
December 19, 2024

Every service representative we had was very polite, professional and helpful with our questions. A very good service experience More

by ccain004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Gregory
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monte Curry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Gaunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Mason
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Braunbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Providing helpful, professional, and friendly service is always our top priority, and it means a lot to know we met your expectations. We truly value your feedback and look forward to serving you again in the future!

1
2
3
4
...
61