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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
614 Reviews
Call Service Center (614) 416-4465

614 Reviews of Byers Subaru Dublin - Service Center

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October 04, 2024

Disappointed that I was told I would have to pay a $170 diagnostic fee for something that took AutoZone a total of 5 minutes to diagnose. Ended up being $201 and that cost isn’t removed when you have the r More

by amcboone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue who Ann Hill is
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Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating unexpected costs can be and appreciate your bringing this to our attention.

October 04, 2024

Quickly checked the car in for the appointment and got it done and ready to go withoout hassle More

by JANA.BERGFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leele, Ann Hill
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October 04, 2024

Very comfortable feeling of trusting my car with them and friendly staff. Also they will make sure you are satisfy with the repair. More

by MCBETH5028
Recommend Dealer
Yes
Employees Worked With
Brandon Service Dept
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October 04, 2024

Worked me in even though my appointment was mistakenly made at the wrong Subaru dealership and got me a Lyft home until ready. Awesome! More

by dpowell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payment folks we super nice of course!, Ann Hill
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October 03, 2024

My September 2024 visit for an oil change was the fastest service I've ever received. Excellent representative who checked me in. More

by gandt15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance in sales and Jimmy in finance were top notch. I bought my 2025 Forest from Lance.
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Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience! We're thrilled to hear that your oil change was quick and that our representative provided excellent service. We look forward to serving you again.

October 01, 2024

Courteous professional trustworthy. I have been buying cars here for 25 years and will continue to do so. More

by paulafoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria, Ann Hill
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Oct 02, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words and for being such a loyal customer over the past 25 years! It's always a pleasure to serve you, and we're thrilled to hear that you find our team courteous, professional, and trustworthy. We look forward to continuing to meet your car buying needs for many more years to come. If there's anything else we can do for you, please don't hesitate to reach out.

October 01, 2024

Service is good but very expensive for me. Anytime I bring the vehicle it is more than $1000 More

by RAVIRAJ67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Oct 02, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your feedback. We're glad to hear that you're satisfied with our service, but we're sorry to learn that you find it expensive. We understand how important it is to find a balance between quality service and cost. We strive to provide excellent service and use high-quality parts to ensure your vehicle runs smoothly and safely. To help manage costs, we offer a range of financing options and periodic promotions that might be of interest to you. Please feel free to reach out to us directly, so we can discuss your concerns further and explore ways to better meet your needs. We value your business and are committed to finding a solution that works for you.

October 01, 2024

Always great service, courteous and professional. Wouldn't take my car for service anywhere else. More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Oct 02, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently receive great service from our team. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with courteous and professional care for your car. See you next time!

September 30, 2024

This is the second time all the silver bolts on my tires weren't put back on. The first time it was only one. Ordered the part myself and at the next oil change asked them to put it back on. This time th More

by coffeysan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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September 29, 2024

The staff at Byers Suburu are friendly and organized, and I always feel welcome. The waiting area is inviting. Maintenance results are thoroughly explained. More

by ckstringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Sep 30, 2024 -

Byers Subaru Dublin responded

Thank you for your kind words! We're delighted to hear that you feel welcome and comfortable at Byers Subaru. Our team strives to make every visit a positive experience, and we're glad to know our efforts are appreciated.

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