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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
741 Reviews
Call Service Center (614) 416-4465

741 Reviews of Byers Subaru Dublin - Service Center

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December 13, 2024

Incredibly helpful, friendly, and efficient. Even as a first come, first served basis, their mission is to respect your time and service your vehicle as quickly and efficiently as possible. More

by davidharnack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the pull-in service bay for oil change car drop-off. I love final checkout and sharing cat pictures with Angela Bianca!!
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt that your time was respected. Efficiency and friendliness are values we strive to uphold every day. We truly appreciate you taking the time to share this feedback and look forward to helping you again in the future!

December 13, 2024

Told me my tire was not reparable and then completely fine within 10 minutes when I questioned payment because the car had just been worked on the day before. Do not trust. More

by KIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan ( no last name given)
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration caused during your visit. Ensuring our customers feel valued and fully informed is very important to us, and we’re truly sorry if we fell short of that standard. We would love the opportunity to address your concerns directly and make things right. Please don’t hesitate to reach out to us so we can better understand the situation and work toward a resolution. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve.

December 12, 2024

This dealership is run so efficiently and with people who are customer centric. It's superior to the service I received for years from MAG Volvo. More

by CWOOTENOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monte Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words and for sharing your experience! It means a great deal to know you felt well taken care of by our team. Providing customer-focused and efficient service is always our priority, and we’re thrilled to hear that it made a positive impression. We truly appreciate your feedback and look forward to continuing to exceed your expectations!

December 12, 2024

I sought an alignment and wheel rotations for my 2019 Outback. After the car was checked out, the service people said the tires needed replaced. This was not unexpected, but I figured it was going to be More

by wvdirtboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your experience with us! We're glad to hear that you found our pricing reasonable and that the new tires and alignment made such a noticeable difference in your car's performance. It's our goal to provide both quality service and transparency, so it means a lot to know that we’ve earned a little more of your trust. If there's anything else we can do to keep your Outback in great shape, please don't hesitate to reach out. Safe travels!

December 11, 2024

This is an excellent location with outstanding individuals! I am very pleased with the entire service organization! More

by atc728184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and felt supported by our team. Your kind words mean a lot to us, and we’re grateful for the opportunity to assist you. We look forward to continuing to provide you with excellent service!

December 11, 2024

they forgot to replace a filter. And now I have to go back tomorrow if you have it taken care of. More

by prncssr48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it can be to make an extra trip, and we truly appreciate your patience. Please know we are committed to making this right and ensuring the issue is resolved promptly. If there’s anything else we can do to assist, don’t hesitate to reach out. Your satisfaction is very important to us!

December 10, 2024

The service staff was professional, friendly, and explained everything well. I was offered a shuttle ride if I needed it. More

by STEWART.MARK.884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Braunbeck
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you found the service team professional and friendly. It’s always our goal to ensure everything is clearly explained and that you feel supported throughout your experience. We appreciate you taking the time to share your feedback!

December 10, 2024

I took my car in without an appointment to the Express Service the whole routine check plus oil change and tire rotation took only about an hour. More

by JHUSTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your experience! We're thrilled to hear that your routine check, oil change, and tire rotation were completed quickly and efficiently. It’s always our goal to provide excellent service in a timely manner, and we’re glad we could deliver that for you. We appreciate your trust and look forward to assisting you again in the future!

December 09, 2024

5 stars, zero complaints. Sales rep Thomas Rick was truly awesome — helpful, personable, answered all our questions. More

by ellenseibert14
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Rick in Sales. 10+++++
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your thoughtful review! We're thrilled to hear that your experience was so positive and that all your questions were answered with care. It's wonderful to know that you felt supported and valued. Your kind words mean a lot to us!

December 08, 2024

I didn't make an appointment and was told it might be an hour and a half hour wait. It was only an hour wait. More

by eaalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for your patience and for sharing your experience! We’re glad to hear your wait time was shorter than expected. Your understanding means a lot to us, and we work hard to provide the best service possible. If there’s anything more we can do for you, please don’t hesitate to reach out!

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