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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
636 Reviews

636 Reviews of Byers Subaru Dublin - Service Center

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January 24, 2025

Did not fix problem. Seemed to try and cover it up to not have to use our warranty. More

by Faith.williams1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
Jan 27, 2025 -

Byers Subaru Dublin responded

Thank you for sharing your feedback. We sincerely apologize for any frustration caused and are truly sorry to hear about your experience. Ensuring that our customers receive effective solutions and support is very important to us. We’d like the opportunity to address this issue and make things right. Please reach out to our customer service team so we can review your situation in detail and provide the assistance you deserve. Thank you for bringing this to our attention.

January 20, 2025

Good service, friendly employees, nice waiting area amenities and kids area. Easy to schedule appointments online. More

by MKP8889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our service, found our team friendly, and appreciated the amenities and kids area. It’s also great to know that our online scheduling made things easier for you. Your feedback means a lot to us, and we look forward to seeing you again soon!

January 19, 2025

Everyone at the dealership is always so nice, communication so far has been thorough and the service is always fast! The central call center is a little less informed than they should be, but i More

by cathy27
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Byers Subaru Dublin responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've found our team to be kind, our communication thorough, and our service fast. We truly value your feedback and are always looking for ways to improve. We sincerely apologize for the inconvenience caused by the central call center's time estimates. Your point is well-taken, and we'll work on enhancing our communication in this area to better serve all of our customers, no matter their location. Thank you again for your support and for letting us know where we can improve. If there’s anything else we can assist you with, please don't hesitate to reach out. We're here to help!

January 18, 2025

Needed my car repaired and they took my warranty and fixed the problem that day. Great service. Bill was explained in depth by some nice guy who's name I didn't catch. More

by petelovesnina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Scott
January 18, 2025

Byers handled an issue with my Forrester quickly and at low cost. I was on a tight schedule and they got me in quickly, cost as estimated and filled up the tires on my mom’s car while we waited! Everyone w More

by CHASESAWYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
January 18, 2025

Just took a long time for an oil change and tire rotation, but other than that very good More

by patmk9crew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gal at the Express service - very helpful , printed out info for me and sent me to another person that I needed to see.
January 18, 2025

Quick service even without an appointment, great customer service with friendly and helpful staff, always a good experience More

by gillespietravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
January 17, 2025

I needed a repair covered under warranty. They quickly determined the problem and replaced the part within the same day. Everyone was professional and kind. More

by MaryPanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only encountered the service department.
January 17, 2025

Dealerships are always expensive, but Byers was very customer-service oriented. I really appreciated having a loaner car - a nice one. More

by sb7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs Department.
January 16, 2025

In general the service provided was good. However I was disappointed with the $170 charge to diagnose intermittent problems with our entertainment system. The "fix" was to install an availabl More

by KPAISLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Burns
2
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