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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
600 Reviews
Call Service Center (614) 416-4465

600 Reviews of Byers Subaru Dublin - Service Center

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December 29, 2024

Misdiagnosed, charged me full price, admitted they were wrong, still charged me full price! I will never buy here, get service here, or do anything here. This dealership’s service is the reason I will ne More

by PHILMELILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean.
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Dec 30, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered. It’s never our intention to provide anything less than exceptional service, and it’s clear we fell short in your case. We take feedback like yours very seriously, as it helps us identify areas where we need to improve. If you’re open to it, we’d like to learn more about what happened and work towards making things right. Please don’t hesitate to reach out to us directly so we can address this matter further. Your trust is important to us, and we regret that we’ve disappointed you.

December 28, 2024

Your technicians are dishonest liars and completely unprofessional. I am going yo report you to the better business bureau More

by wilcox.l.debi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2024

They don’t return voicemails. Hard to get a regular appointment scheduled (a wk in advance) and to ask questions & voice concerns. Used Toyota Direct for at least 25 yrs and had More

by serb001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trish was snippy
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December 27, 2024

Very professional and answered all my questions. Took time to go over all items serviced. More

by rjjmeeks43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear you had a positive experience and that all your questions were answered thoroughly. Taking the time to ensure everything is clear and serviced properly is always our priority. If there's anything else we can assist you with, don't hesitate to reach out!

December 27, 2024

They are pleasant to work with. They are efficient and get things done on time. They are able to troubleshoot issues. They like dogs! More

by susanmariemcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 26, 2024

Friendly personnel and helpful. I think it's ridiculous that I have to write 15 words. More

by bitsyfleeger
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you so much for your feedback! We're thrilled to hear that you found our team friendly and helpful. Your input means a lot to us, and we hope to see you again soon!

December 26, 2024

Waiting room was OK. It took over an hour for a oil change and tire rotation. More

by v_e_black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations, especially when it comes to the time it took for your oil change and tire rotation. We strive to provide efficient service while maintaining the quality of our work, and we regret that we missed the mark during your visit. Your feedback is valuable, and we’ll use it to improve our processes to serve you better in the future. Thank you for bringing this to our attention!

December 23, 2024

They installed rotors that were too thick which caused the wheels to overheat just 3 miles after leaving the dealership. Smoke was pouring out of the front wheel well. Eventually they corrected the proble More

by melickw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany DePascale, Danny Corsi, Jeffrid Oliva
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Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your visit. Ensuring the safety and satisfaction of our customers is always a top priority, and we are sorry to hear about the issue with the rotors and the difficulty you had reaching us by phone. We are glad the problem was eventually corrected, but we understand that the process fell short of your expectations. Your comments are incredibly valuable, and we will use them to improve our communication and service processes moving forward. If there are any lingering concerns or issues you'd like to discuss further, please don’t hesitate to reach out directly. Thank you for giving us the opportunity to make things right. We truly appreciate your patience and your feedback.

December 23, 2024

Professional, efficient, quick & clean. Knowledgeable & takes their time discussing options about your repair or services. More

by bvilburt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Braunbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Laub
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Dec 27, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you found our service professional, efficient, quick, and clean. It’s always our goal to provide knowledgeable support while taking the time to discuss all available options. Your feedback means a lot to us, and we look forward to assisting you again in the future!

December 22, 2024

Maria is an Angel . And Byers is one excellent place to take your car ! I got a flat tire .. and instead of panicking (which I did ) I reached out to Byers . Aka Maria More

by avon.estherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
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Dec 27, 2024 -

Byers Subaru Dublin responded

Hi, thank you so much for the wonderful review! We're thrilled to hear that Maria was able to assist you during a stressful situation and get you back on the road so quickly. She's truly a gem, and we're lucky to have her on the team. Your kind words mean the world to us, and we're so glad you had a positive experience with Byers. If you ever need anything else, don't hesitate to reach out. Drive safe!

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