Byers Subaru Dublin - Service Center

Since Byers has expanded into their new service area, we have been very pleased with the attention we have received. Blayne Wagner has been extremely helpful with the questions I have had. have been very pleased with the attention we have received. Blayne Wagner has been extremely helpful with the questions I have had. More

The express service team was very helpful and quick. they made a terrible day better. they made a terrible day better. More

The service staff was excellent. The flow of the process is very good. I would recommend the service area. The flow of the process is very good. I would recommend the service area. More

Advisers are very helpful and friendly. Excellent customer service. always get the job done the first time correctly Excellent customer service. always get the job done the first time correctly More

Very good customer service and care. Especially liked working with Trisha Wolford, she was able to get a loaner car for the day. Especially liked working with Trisha Wolford, she was able to get a loaner car for the day. More

I recommend getting the parts needed from another local reputed work shop, buy the parts from reputed Auto parts and get it fixed paying just the labor. Dealers always charge twice the charge for the lost reputed work shop, buy the parts from reputed Auto parts and get it fixed paying just the labor. Dealers always charge twice the charge for the lost sales that they had . I have hands on experience with the staff at this location, They do charge for shuttle service which is already included in the initial diagnosis fee. Renting a car costs much less than asking these folks for shuttle service. If we question hidden charges, the service department manager , Mike (Nov 2024) accuse you for being disrespectful. So please shop around before settling with these folks for service , which saves lots of money. More

Nice people, done on schedule. The car has never run worse, it shudders and the gas mileage is off 3 to 4 mpg highway from before service. We serviced the car on schedule and drove The car has never run worse, it shudders and the gas mileage is off 3 to 4 mpg highway from before service. We serviced the car on schedule and drove it to Florida. Something is wrong and the only change was the service. More

Came in for an oil change and tire rotation in the express lane on Monday. They rotated my tires, but didn’t reset my TMS properly so ICame in for an oil change and tire rotation in the express lane o express lane on Monday. They rotated my tires, but didn’t reset my TMS properly so ICame in for an oil change and tire rotation in the express lane on Monday. They rotated my tires but didn’t reset my TMS properly so I had to spend an hour of my own time driving back over To the service center to get them to reset it. The original service was good. Irritated that they didn’t fix the problem. The first time more irritated at my Subaru, not letting me reset the calibration myself This is something I did often on my previous Honda. All of the service people I dealt with were exceptionally nice and helpful. More

Briann (I think that’s the name of the service center rep I worked with) restored my faith in Subaru Dublin. A service technician changed my oil weeks back and botched the job totally so that oil was escapi I worked with) restored my faith in Subaru Dublin. A service technician changed my oil weeks back and botched the job totally so that oil was escaping onto the engine block where I had experienced it burning itself off ever since. Briann listened to my problem and made sure it was fixed correctly that time around without any charge to me. I felt this was only right since there was no problem with my oil that existed before the service tech worked on it. It made my day to be treated like a valued customer, which I have been since moving back to Ohio in 2018. Thank you once again Briann for the time, patience, and quality with which you gave my particular challenge. Sincerely, Russell Daum More

Easy service process and clean facilities. Easy to drop off, services explained, good amenities in waiting room. Easy to drop off, services explained, good amenities in waiting room. More