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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
642 Reviews
Call Service Center (614) 416-4465

642 Reviews of Byers Subaru Dublin - Service Center

Sort by
December 09, 2024

5 stars, zero complaints. Sales rep Thomas Rick was truly awesome — helpful, personable, answered all our questions. More

by ellenseibert14
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Rick in Sales. 10+++++
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your thoughtful review! We're thrilled to hear that your experience was so positive and that all your questions were answered with care. It's wonderful to know that you felt supported and valued. Your kind words mean a lot to us!

December 08, 2024

I didn't make an appointment and was told it might be an hour and a half hour wait. It was only an hour wait. More

by eaalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for your patience and for sharing your experience! We’re glad to hear your wait time was shorter than expected. Your understanding means a lot to us, and we work hard to provide the best service possible. If there’s anything more we can do for you, please don’t hesitate to reach out!

December 07, 2024

Service staff are very professional and knowledgeable. They do a nice job of explaining any work done. Minor adjustments are often completed at no cost...which is pretty cool. Job well done!! More

by jvagnier88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and found our team to be professional and knowledgeable. It’s great to know that the explanations and complimentary adjustments were helpful to you. We truly appreciate your feedback and look forward to assisting you again in the future!

December 07, 2024

Friendly, courteous and very responsive service . The wait was not very long. waiting area very comfortabler More

by trw6780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you found our service friendly and responsive, and that the wait was comfortable for you. Your feedback means a lot to us, and we’re so glad we could provide a positive experience. Looking forward to welcoming you again soon!

December 07, 2024

Brandon was super helpful with a very ongoing and stressful situation. Yep, a 2019 Subaru Outback. Thank you, Brandon and the driver who took me home from the dealership while my car was getting serv More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon who I worked with isn’t pictured here.
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're glad to hear that Brandon and our team were able to help ease a stressful situation for you. It's always our goal to provide support and care when it's most needed. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

December 07, 2024

I had recall service done. Went to Midas later for brakes and they went above and beyond, rubbing out scratch marks on the door. I would have expected that type of service from More

by PATREIDS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. While we’re glad you appreciated the Uber ride during your service, we truly regret that we fell short in other areas. Your experience is important to us, and we’ll be reviewing your comments carefully to improve our service. Thank you again for bringing this to our attention.

December 07, 2024

Employees are very efficient and friendly. They have great communication skills and make you feel welcome. More

by janedecenzo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Ann Hill
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Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you had a welcoming and positive experience with our team. Your feedback means the world to us, and we’re glad we could meet your expectations. We look forward to continuing to provide great service!

December 07, 2024

Prompt, they gave me a nice loaner vehicle to use overnight and Brandon was very responsive. More

by SMURNEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that our team could provide a helpful solution and ensure your experience was smooth and convenient. We truly value your feedback and look forward to assisting you again in the future!

December 07, 2024

I felt very comfortable and valued each time I bring my car to get serviced. More

by mquinn31595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you feel comfortable and valued during your visits. Providing exceptional service and creating a positive experience means the world to us. We truly appreciate your trust and look forward to assisting you again in the future!

December 07, 2024

I had a 25 dollar coupon but only got a 15 dollar discount. It was about closing and I didn't want to hassle about it. More

by trimax.al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
Report | Print
Dec 19, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback! We're sorry to hear about the discrepancy with your coupon discount. We truly appreciate your understanding in the situation and would like to make it right for you. Please reach out to us at your convenience, and we'll ensure this is resolved promptly. Your satisfaction is very important to us!

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