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Byers Subaru Dublin

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.7
1,715 Reviews
Byers Subaru Dublin has the new or used car you have been searching for "near me" at a price you can afford. With a friendly and helpful sales staff, highly skilled Subaru mechanics and multiple automotive certifications, Byers Subaru Dublin is your new Subaru dealer serving Columbus. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Subaru dealership. Learn more about what makes us great and sets us apart on our Why Buy from Us page. Visit us today and take a test drive in your dream Subaru or give us a call.
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2455 Billingsley Rd

Columbus, OH

43235

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Showing 1,715 reviews

July 03, 2025

Tanner was professional, courteous, knowledgeable, and helpful. Tanner ensured I received a fair price for bundled maintenance services and parts and kept me informed. More

by mrtrinehart
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Jul 07, 2025 -

Byers Subaru Dublin responded

Thank you for your kind feedback! We're thrilled to hear that Tanner provided professional, courteous, and knowledgeable service while ensuring you received a fair price and stayed informed. Your support means so much to us, and we look forward to assisting you again.

July 03, 2025

Friendly knowledgeable and great service. Don’t pressure at all during sale. Clean office and surroundings. More

by joymartin35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Byers Subaru Dublin responded

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the friendly and knowledgeable service, as well as the welcoming atmosphere. It’s always our goal to create a pressure-free and comfortable experience for our customers. We truly appreciate your feedback and look forward to serving you again in the future.

July 01, 2025

Very disappointed how I was treated when I couldn’t be upsold for services. Service advisor was rude and dismissive. I was really disappointed in my interaction. On a recent previous visit they overfilled More

by Ssimeone
Recommend Dealer
No
Employees Worked With
Brendon
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Jul 02, 2025 -

Byers Subaru Dublin responded

Thank you for bringing this to our attention. I’m truly sorry to hear about your recent experience and would like to sincerely apologize for the frustration and disappointment you’ve felt during your visits. We strive to provide respectful, transparent, and consistent service, and I regret that we fell short of these expectations. Your feedback about the service advisor’s behavior, inconsistent brake readings, and oil overfill is deeply concerning. Please know that we take these matters very seriously. I’d like to assure you that we will thoroughly review these issues with our team and take appropriate steps to improve. We value the trust you’ve placed in us over the years, and it’s disheartening to hear your confidence in us has been shaken. While I understand you’re considering seeking service elsewhere, I hope you might allow us the opportunity to rebuild your trust. If you’d like to discuss your concerns further, I’d welcome the chance to connect with you directly. Thank you again for sharing your experience. Your feedback is invaluable in helping us improve.

June 29, 2025

Service was done quickly and as requested. Also the free car wash is an added bonus. More

by wentzel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that the service met your expectations and that you appreciated the free car wash—we love adding those little extra touches. Your satisfaction means a lot to us, and we’re here whenever you need us again!

June 29, 2025

Excellent service -- timely, cost-effective, and of high quality. Has been the case for the three decades I have been visiting. More

by ARYA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nelson, Brittany D.
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Jun 30, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words and your loyalty for the past three decades! It truly means the world to us that you’ve consistently had a positive experience with our service. We’re grateful for your trust and support, and we’re committed to continuing to provide you with timely, high-quality, and cost-effective service for many more years to come! If there’s anything more we can do for you, please don’t hesitate to reach out.

June 28, 2025

I needed diagnostic for oil light and loss of oil. The diagnostic was fine, the advice was that I could continue to drive, but I was low a quart of oil. I asked that it be topped up. But when I came i More

by sven.lohse
Recommend Dealer
No
Employees Worked With
Brandon
Report | Print
Jun 30, 2025 -

Byers Subaru Dublin responded

Thank you for sharing your feedback with us. We’re truly sorry to hear about the delay that caused inconvenience during your visit. Ensuring that your car is serviced promptly and thoroughly is always our goal, and it seems we fell short this time. We appreciate you bringing this to our attention, and we’ll be reviewing our procedures to make sure we communicate clearly and complete requests like topping up oil without unnecessary delays. Your time is valuable to us, and we’re committed to making improvements to better serve you in the future. If there’s anything further we can do to make this right, please don’t hesitate to reach out directly. We’d love the opportunity to restore your confidence in us!

June 26, 2025

Byers Dublin Subaru is always a great visit where service, sales, or warrantee is accomplished in a way where customers are taken care of in a very friendly, professional, competent, and accommodativ More

by davedoerschuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Blaine, Trisha, Kyle, Angela
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Jun 30, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words and your continued trust in us over the past five years! We truly appreciate your acknowledgment of our efforts to provide friendly, professional, and highly competent service. Knowing that you feel confident in the quality of our work means the world to us. It’s customers like you who make our job so rewarding. We look forward to serving you for many more years to come. Thanks again for your support and your thoughtful review!

June 26, 2025

I pulled in. The staff was right there to greet me. Very polite answered all my questions. Inside the station was absolutely spotless. Coffee treats. Definitely w More

by Shellymom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tax. Oil change, tire rotation.
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Jun 30, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words and recommendation! We're thrilled to hear that our staff made you feel welcomed and that you appreciated the cleanliness of our station and the coffee treats. Providing excellent service and a spotless environment is very important to us, and your feedback reassures us that we're on the right track. We look forward to seeing you again soon!

June 26, 2025

They were very friendly and met all my expectations. My salesperson Sam was fantastic and all the help on my follow up questions have been answered timely! More

by william.olson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Berrigan, Matt Laub
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Jun 30, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that Sam provided fantastic service and that your expectations were met. Our team takes pride in being friendly and responsive, so it’s wonderful to know we’ve been able to answer your follow-up questions timely. If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!

June 23, 2025

I took my car in for service, Trisha had things ready to go for me. Before I left I decided to look at the new cars Renae asked if I needed help. I ask a few questions. After I went home I decided on a test More

by mwtree
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Renae Marcum, Trisha Wolford
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Jun 23, 2025 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience! We're so glad to hear that Trisha and Renae provided you with excellent service and made your visit seamless. It’s wonderful to know that Renae was able to assist with your questions and provide a friendly and informed test drive experience. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy the road ahead!

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