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Byers Mazda - Service Center

Columbus, OH

4.7
202 Reviews
Call Service Center (614) 714-5684

202 Reviews of Byers Mazda - Service Center

Sort by
August 17, 2024

Excellent service because always explain what exactly the car has and try to get the best. Excellent people! More

by eli5659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2024

Staff are pleasant and timely. They have helped me to use the e-technology. I would recommend. More

by dottiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2024

Very timely they were professional in all they did. They fit into my busy schedule More

by meverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2024

Service was fairly fast. Price was too high. Friendly staff. The waiting area is comfortable. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Byers Mazda responded

Thank you for your kind review of your experience at Byers, I'm glad to hear that our service was prompt and our staff made you feel welcome. We understand that pricing is an important factor for our customers and we constantly strive to offer the best value for our services. We're also happy to hear that you found our waiting area comfortable and hope it added to your overall positive experience with us. Thank you for choosing Byers and we look forward to serving you again in the future.

August 13, 2024

Working with Byers is great because they are very thorough and do great work. They were awesome about following up on some warranty repair work - even calling us when the parts came in early! More

by denise37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Byers Mazda responded

Thank you for your positive feedback, we are delighted to hear about your experience with Byers. Our team takes great pride in providing thorough and quality work to all of our customers. We're especially glad that our follow-up on warranty repairs was appreciated and we will continue to strive for excellence in our customer service. Thanks again!

June 22, 2024

Satisfied with service. Easy to schedule and the updates are convenient by text with video. Still salty my car isn’t washed with a service. More

by p_tolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 14, 2024

The people at Byers Mazda go above and beyond to take care of their customers. They are professional, knowledgeable, friendly and helpful. This is why I keep coming back. I trust them from the sale throu More

by shellylbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Jun 17, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, and taking the time to leave a review. We are thrilled to hear that we have earned your trust and loyalty through our exemplary customer service. It is always a delight to know that our team members' hard work and dedication has made a lasting impression on our customers. We appreciate your continued support and look forward to helping you with all of your automotive needs in the future.

June 06, 2024

We have owned 5 Mazda's over 40+ years and primarily taken advantage of Byers (and formerly Patrick) service. They have always done a fine job for a good price. More

by Zoomzoom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
Report | Print
Jun 06, 2024 -

Byers Mazda responded

Thank you so much for choosing us as your go-to service provider for the past 40+ years and for always giving us the opportunity to earn your business. We truly appreciate your loyalty and trust in our team at Byers. We are delighted to hear that we have consistently provided you with excellent service at a fair price. It has been an honor to care for your Mazda vehicles over the years, and we look forward to continuing this partnership for many more years to come. If there is anything else we can do for you or if you have any feedback or suggestions, please don't hesitate to reach out. Thank you again for your kind words and support.

June 05, 2024

Fast, efficient, and answered my concerns. I love my Mazda and Byers helps me take good care of it. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Byers Mazda responded

Thank you for taking the time to review your experience with Byers, we are glad to hear that our team was able to address any concerns and provide efficient service for your Mazda. We are honored to be a part of helping you take good care of your vehicle. Your satisfaction is our highest priority, so please do not hesitate to reach out if there is anything else we can assist you with in the future. Thank you for choosing Byers!

May 21, 2024

Drop was still done using pen and paper. Technician did a great job explaining the recommended repairs. Will continue to drop car off. Car service would be nice. More

by LISAYOUNG1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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May 22, 2024 -

Byers Mazda responded

Thank you so much for choosing Byers and taking the time to leave a review, we truly appreciate it! I'm thrilled to hear that our technician did a great job explaining the recommended repairs, as we strive to provide exceptional service for all of our customers. We understand the importance of convenience, and your feedback has been noted. We are always looking for ways to improve our services and offerings, and will take your suggestion into consideration. Thank you again for trusting us with your car care needs, we look forward to seeing you again soon!

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