Byers Mazda - Service Center

We have had an awesome experience all-around with this dealership! Our salesman, Russell, was friendly, informative, patient and no pressure. We had never bought a Mazda before, but will DEFINITELY consid dealership! Our salesman, Russell, was friendly, informative, patient and no pressure. We had never bought a Mazda before, but will DEFINITELY consider it again when we buy again! Everyone was helpful & kind. I recently returned for the 1st checkup since our purchase & was pleasantly surprised at how smooth the process was, from scheduling, being informed & being completed ahead of schedule. The checkup video was a great touch & builds trust. I mentioned to the man who coordinated the appt. (sorry, I forgot his name & “official” title!) that my 10 year old son would enjoy watching the video & he even suggested bringing my son with me next time & said they could show him around the shop :) That was very nice. More

Friendly service and efficient. Treated me with respect. Will use again for future service needs. Treated me with respect. Will use again for future service needs. More

Brandon was very helpful and friendly. Kept me advised with the video and phone call Kept me advised with the video and phone call More

The inspection of my vehicle was very thorough, and I appreciate the video explaining all the problems. The repairs were completed early and my CX-5 drives as if were brand new. Thanks Ken and the crew w appreciate the video explaining all the problems. The repairs were completed early and my CX-5 drives as if were brand new. Thanks Ken and the crew who repaired my Mazda. You all did an excellent job!!!! More

Ken King makes me feel his customers are his primary focus! He and his staff were very helpful! focus! He and his staff were very helpful! More

Everyone is friendly, professional, thorough and respectful of my time. I particularly like the video narrative of my car going through inspection and being in contact via text with the technician. respectful of my time. I particularly like the video narrative of my car going through inspection and being in contact via text with the technician. More

I am very disappointed with my experience with this dealership. i bought a new car and owned it for only a week before it started to have issues. I brought my car in expecting it to only take a day to dealership. i bought a new car and owned it for only a week before it started to have issues. I brought my car in expecting it to only take a day to look at it and each day they kept on pushing it back. Then I got a message that they would have my car way longer than expected because there is an issue that they have never experienced before. I went a couple days not getting any updates and continuously reached out and everytime they would say “no update” they ended up having my car longer then I even owned it. They had my car in the shop for about 2 weeks before they told me to come get it because they couldn’t figure out the issue and it would take about a month before they know what’s wrong with it. I am still waiting for my car to be fixed but this is unacceptable for a brand new car to be having issues a week into owning it. I am very disappointed. More

Very professional , job well done,all together I was very happy with the work.thank you happy with the work.thank you More