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202 Reviews of Byers Mazda - Service Center
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March 30, 2018
Performed warranty repair Thanks to Byer's and Mazda for taking care of the wheels. The clear coat was starting to flake off and they replaced all four wheels under warranty. Thanks to Byer's and Mazda for taking care of the wheels. The clear coat was starting to flake off and they replaced all four wheels under warranty. More
by rthomps9
Verified CustomerEmployees Worked With
David Beaver
March 30, 2018
Good service experience Professional staff got me in earlier than appointment and out quickly. They worked in an extra minor repair too. Will continue to drive out of my way Professional staff got me in earlier than appointment and out quickly. They worked in an extra minor repair too. Will continue to drive out of my way to get service here. More
by Dave N
Employees Worked With
March 30, 2018
The purpose of service - Airbag Recall The purpose of my service request was to have the air bag issue for my 2009 Subaru Forester repaired. Be it over the phone, or in person Ann, in the S The purpose of my service request was to have the air bag issue for my 2009 Subaru Forester repaired. Be it over the phone, or in person Ann, in the Service Department, gave excellent customer service. Though my Forester has over 212,000 miles she keeps on going. She has hung in through raising four kids, my AmeriCorps year of service, farm life and so many other chores I put her through. Ann, says I may want to consider trading in my 'road dog' :(. Sometimes it's hard to let go of a good thing. More
by BERNICE S.
Employees Worked With
Ann in Service Department
March 29, 2018
Oil change Good service, fast. Not sure I identified the service tech correctly tho! Like the express feature. Worth the trip from Grove City. Have a nice day. Good service, fast. Not sure I identified the service tech correctly tho! Like the express feature. Worth the trip from Grove City. Have a nice day. More
by HUGHESL0
Employees Worked With
David Beaver
March 29, 2018
Great people great service Fast and accurate very happy with the service I received.Highly recommend the service department best in town for Subaru .Alway have my parts in stock Fast and accurate very happy with the service I received.Highly recommend the service department best in town for Subaru .Alway have my parts in stock More
by SUBARUMONTE
Employees Worked With
Ann
March 29, 2018
Love the Express Service This is the 2nd time I’ve used the express service to have my oil changed and tires rotated. I am always impressed with the fast and quality service This is the 2nd time I’ve used the express service to have my oil changed and tires rotated. I am always impressed with the fast and quality service I receive. I also really appreciate not being treated like I know nothing about my vehicle simply because I am a woman!! More
by HOCKEYGIRL27
March 29, 2018
Bought accessories and had installed Ann, customer service rep. Was very friendly, knowledgeable and accommodating. She fully explained the installation process of the accessories to m Ann, customer service rep. Was very friendly, knowledgeable and accommodating. She fully explained the installation process of the accessories to me. She was very helpful. More
by GIDZKOWSKI
Employees Worked With
Ann, Zach Jenkins, Brandon Jackson
March 29, 2018
Air bag recall. Found out I also had a head gasket and belt issue(s). Service guy took the time to explain the issues and talk me through my options. I always appre Found out I also had a head gasket and belt issue(s). Service guy took the time to explain the issues and talk me through my options. I always appreciate the "if it were me and my car" input. Unfortunately, the snotty young lady working the cashier desk ruined the customer service and friendliness ruined the experience. More
by leonarto
Employees Worked With
Don't remember
February 19, 2017
Really good service I been bringing my Mazda 3 here for service since I got it in 2008 and they have always been fair and honest with me for service and repair. I have ne I been bringing my Mazda 3 here for service since I got it in 2008 and they have always been fair and honest with me for service and repair. I have never felt pressured to make unnecessary repairs. They have taken good care of my car. More
by Shirley K
Employees Worked With
January 24, 2014
As with another reviewer of the dealership, I took my Mazda6 SW to Byers for a routine recall on a fan controller module. Service went well, took about an hour. Waiting room was well equipped and clean. Mazda6 SW to Byers for a routine recall on a fan controller module. Service went well, took about an hour. Waiting room was well equipped and clean. Got the keys to my car, no charge (obviously) and received a copy of their inspection report... You know, tires, brakes, battery etc. Drove the car away and was happy. Several hours later, the car would not start. Dead battery.... But hold on... Wasn't it checked just four hours previous by the Mazda dealer who said it was at 90%+? Had the car inspected before it went back on a tow truck and the guy said it looked like the alternator had not been connected.... (Perhaps because they disconnected it to do the recall?) Anyway, towed it back to dealership and left it there (Was Saturday afternoon) so I had to wait until Monday. Called them up and they said it was a dead battery.... DUH!!!! Well, they replaced the battery AT MY COST and took three days to do it... Subsequent trip for same car (Forced to, had a misfire) showed them diagnose the misfire as "Bad Gas"... Same problem two weeks later after I had changed my gas supply to their recommended brand. Took car back to them for a booked appointment on Monday... On Tuesday was informed problem was spark plugs... Okay, car had 75,000 miles on it, was probably due... Quoted $200.... FOR PARTS!!!! Said OK, they can have the car until Friday as they wanted to do further testing on it... They said OK... So when I go on Friday evening to pick car up, as I needed it for the weekend... Was told: "You are a priority for Monday morning" Priority for Monday morning??? Wasn't I a priority when I made an appointment on the Monday previous? Got my car back the Tuesday following, after the had finally diagnosed the problem successfully as an ignition coil.... How can a certified Mazda service center incorrectly diagnose a problem twice.... Even though I now live just four miles from Byers Mazda, I will NEVER take my car there, not even for an oil change. And if you do go there, check the pricing for service elsewhere... Quoted $450 + tax for a wheelbearing on a Mazda6 SW... Got the car serviced at another Mazda dealer (Park Mazda Wooster) for less than $200.... Tax included.... More
by AH746
Employees Worked With
No name, can;t remember
