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Byers Mazda - Service Center

Columbus, OH

4.7
202 Reviews

202 Reviews of Byers Mazda - Service Center

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September 28, 2024

They did a great job fixing my CX nine even took a video of it so I could see it the engine underneath the car and what it needed and what it did not need More

by fowlerpwer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Byers Mazda responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service on your CX-9. Taking the video was our pleasure; we believe transparency is key to great service. We appreciate your trust in us and look forward to helping you again in the future!

September 27, 2024

Great staff and awesome customer service. Definitely will spread the word. Mike O was exceptionally helpful and considerate when it cane to choosing the right vehicle. More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Byers Mazda responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff and customer service. We’ll be sure to pass on your compliments to Mike O. We appreciate your support and look forward to serving you again in the future.

September 24, 2024

Kind Considerate Professional took the time to explain all details to me after the car was worked on. More

by thebiga_45601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Byers Mazda responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. Providing detailed explanations and ensuring our customers feel informed and comfortable is a top priority for us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels! 🚗✨

September 14, 2024

Service is good, but it would be nice if they had more slots available to schedule. More

by hatchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

This visit went smoothly and there was no charge. However, it was needed because the previous service was not done properly. Missed work dropping off and picking up and my wife had to drive to the de More

by creys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Very easy and I liked the video walk through of the issues. Also liked the ability to text in questions. More

by SCHMIDTMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie and Dillon worked with me and they were excellent. 5 stars
August 29, 2024

Bought the cat there and have had all the service doner there and have been satisfied with that service. More

by DSTOUT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Amazing staff amazing place. Does a great job every time. Would trust them with all my service needs. More

by Jschwaeber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

The service department claimed that the leaking radiator on my 2 year old car was not caused by a defect and therefore not covered under the warranty. And they charged me over $100 to "investigate" when I h More

by JP
Recommend Dealer
No
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

The dealership is OK not very customer friendly towards minorities and service is subpar poor More

by blkncav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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