Byers Imports Pre-Owned Center - Service Center

I took my daughter's 2000 Audi TT in because of a MIL and Mike in the service department was awesome. He discovered a recall that also needed to be performed and was very kind and thorough in his explanatio Mike in the service department was awesome. He discovered a recall that also needed to be performed and was very kind and thorough in his explanation of the problems with the MIL and the procedure they would use to take care of the recall. When I took the car back in for the appointment, I was met by Mike and Marty as soon as I walked in the door. They had arranged for a loaner car since the work would take a few days. I am very pleased with the service they provided and the professional and kind manner in which I was treated. They even thanked me for refueling the loaner car I was using. Not that I want anything to go wrong with my daughter's car, but the next time it needs any work, whether typical maintenance or a repair, I will not hesitate to call the service department at Byers Audi and make the arrangements through Mike or Marty. The service staff was also wonderful to me and helped me move things from one car to another when I left with the loaner. My daughter's car was washed and vacummed out and looked absolutely wonderful. More

Their work is AMAZING!!!!!! I took my car for a wax (buff and clay) and my car came out to be a mirror under the sunlight!!!!! They even cared to work on my taillights, making them look like new (they are af and clay) and my car came out to be a mirror under the sunlight!!!!! They even cared to work on my taillights, making them look like new (they are aftermarket so they did loose their shine fast). More

I visited the Parts department to get a part I was unable to locate anywhere else. The employees in the parts department were very knowledgable and freindly. They got the correct part and had it installed to locate anywhere else. The employees in the parts department were very knowledgable and freindly. They got the correct part and had it installed on the spot! I would highly recommend this dealership. More

So I bought my R last March...1st issue is this problem. I bought it from a dealship (Byers Imports-Columbus). I also spent money on a extended warranty. Turns out the problem is the (probably wrong name) i I bought it from a dealship (Byers Imports-Columbus). I also spent money on a extended warranty. Turns out the problem is the (probably wrong name) is the charge-recharge wire and the fuse box it runs to ..they both fried, close to fire(I thought I smelled sumthing) So I get it towed at a premium(lowered) to Byers-160.00. The diagnosis is as described. They tell me that all surrounding parts are covered(alt,starter,ignition ect.) but this wire is not. As a result:The tow isn't covered as the 2 parts 150.00 each. This wire requires the intake manifold to be removed and labor runs at 540.00-Now we are talking about a grand instead of my 200.00 deductible So I talk to the person that sold me the warranty and did all the paperwork on the "deal"- he tells me I am not covered. I tell him they SOLD me the entire electric coverage ,because after all its a Dub. This dealer sells Audis-Porches-Jags-Subs-Vols and more. I have been in touch w/their (seriously) outstanding Service Manager of the whole joint...Eric Friend really an outstanding guy,but he's handcuffed by sales and Cost Guard. So to put a point on this...I found the G.M. of the group-Kevin King,very professional & interested, met with him unscheduled, and he contacted all parties involved and made good on the repair. This restores my faith in mankind (to a degree) Big Kudos to Byers Imports, Eric & Kevin for really doing the right thing!!!!! Mike More