Byers Ford - Service Center

I just have consistently bad visits. When my car was towed there after it broke down, by Ford, it was delivered to the wrong part of the car lot and Byers would not take care of it because it was not dr towed there after it broke down, by Ford, it was delivered to the wrong part of the car lot and Byers would not take care of it because it was not dropped to the correct side of the parking area. I had to arrange for it to be towed again. It was a new car, with a stupid defect, and I had to go without my car for nearly a week, but couldn't get a loner car because none were available. Every service visit I have gone to I have had to wait long periods of time for them to figure out that the visit is covered by warranty. Each time I am billed and then have to re-explain, sit and wait, and then get it figured out. This time, I got a 'zero' estimate for my car door handle being broken (written estimate-which I still have), which made me assume it was under warranty. Then I drop it off, my reservation is lost, though they do manage to get me in. But, when I pick it up, I am charged $140. I explain the warranty and am asked to wait. 45 minutes later I am told it isn't covered. More

Have had very good service. Everyone is very knowledgeable about the products. Easy to work with. Keeps me informed what I need to do. Recommend this dealer to everyone. had a good experience i knowledgeable about the products. Easy to work with. Keeps me informed what I need to do. Recommend this dealer to everyone. had a good experience in buying the car. Salesperson was very easy to work with. More