Byers Ford - Service Center

Excellent customer service!! Very professional. Love that I can just stop in for my oil change and tire rotation. In and out in one hour. I can just stop in for my oil change and tire rotation. In and out in one hour. More

I took my car in for a recall and an oil change at Byers Ford. I dropped my car up the night before and the following day, I called the dealership 3 times asking for an update on my vehicle. I never recei Ford. I dropped my car up the night before and the following day, I called the dealership 3 times asking for an update on my vehicle. I never received a call back indicating the status of my vehicle. At about 4 pm, I called and was told the man who was working in my vehicle had to leave for an emergency and that another service technician had taken over the repair. I picked up my car drove later that day and drove it for a number of days. Later that week, I discovered that a lug nut was missing. I called the dealership service department and was told that the cashier was supposed to have updated me on the problem, damaged wheel bolt and lug nut. I was not very happy to say the least. I had to make another appointment and drive the 20 miles miles in order to have the wheel repaired. That same day I left the service department manager, Brian Kassa, a voicemail outlining my dissatisfaction with what had occurred and I never received a return call. When I took my car back to the dealership for repairs they did apologize for the problem. Frankly, the entire experience was very disappointing to say the least. They did make the repair on the wheel while I waited and sent me on my way. As a customer I think there are a number of things that need to be changed in that dealership when it comes to service. For example, none of the people that I encountered the day I was there ever introduced themselves or explained to me their rolls. Based on this experience, I will never return to or recommend this dealership for automotive service! More

Would never buy or take my SUV anywhere but Byers Ford in Delaware, Oh. Service department is excellent. No matter what service you need. Very pleased with them Delaware, Oh. Service department is excellent. No matter what service you need. Very pleased with them More

After having an oil/filter change I checked my oil level before leaving the dealership. I found the oil level to be 3/4's of the way down the thatched area. I was told by someone who I was told was the he before leaving the dealership. I found the oil level to be 3/4's of the way down the thatched area. I was told by someone who I was told was the head tech that as long as it was anywhere showing on the thatched area that it was ok. In the past I have been told by other techs that the oil should be at or near the top of the thatched area but not above. I won't be returning to Byers Ford of Delaware Ohio in the future. More

Shout out to Tiffany in the service department!! I have never had better service than I had today! Polite, immediate service, and thorough work! She even had her master mechanic recheck my car before rel never had better service than I had today! Polite, immediate service, and thorough work! She even had her master mechanic recheck my car before releasing it to me! More

best service Best service care for repeat customers.Any where in central ohio.mark and Ron make the buying experience the nest it can be.Thanks to all. Best service care for repeat customers.Any where in central ohio.mark and Ron make the buying experience the nest it can be.Thanks to all. More