Byers Ford

Customer Satisfaction I was greeted by friendly staff members. They were not persistent and they honored total customer service satisfaction. Staff worked diligently to mak I was greeted by friendly staff members. They were not persistent and they honored total customer service satisfaction. Staff worked diligently to make the best deal possible for my trade and sale of vehicle without running my credit through several companies at one time. I will use this family dealership again in the future. More

Excellent Experience Dealership was clean,staff was helpful.Very accomadating.They had a good selection to choose from.Will be recommending Byers to my friends and family Dealership was clean,staff was helpful.Very accomadating.They had a good selection to choose from.Will be recommending Byers to my friends and family. More

Good Experience! Was a good experience, won't use any other dealership! This is the 2nd vehicle we have gotten from this dealership. Also, my daughter got her car here Was a good experience, won't use any other dealership! This is the 2nd vehicle we have gotten from this dealership. Also, my daughter got her car here. Never had a bad experience. We just told them the vehicle we wanted and they found it. More

So great The staff at Byers was so very understanding of my situation. Josh Chadwick worked with me to make sure I had a comfortable payment. I will continue t The staff at Byers was so very understanding of my situation. Josh Chadwick worked with me to make sure I had a comfortable payment. I will continue to recommend Byers to anyone needing a car. More

Very Friendly Dealership is clean and professional. Staff was helpful and courteous. This is a nice dealership and will be telling my friends and also really like t Dealership is clean and professional. Staff was helpful and courteous. This is a nice dealership and will be telling my friends and also really like the F-350 I purchased. More

Awesome! We came with one goal in mind, after test driving 10 cars at other dealerships, to purchase a car we had looked online the night before. The very next We came with one goal in mind, after test driving 10 cars at other dealerships, to purchase a car we had looked online the night before. The very next day, we received a call from Steve Cousins, who said he'd have the vehicle ready to go! Steve was awesome and very down to earth and he got us the deal! Thanks so much! More

Professional and courteous staff We love our new Ford and look forward to building a relationship with Byers for our future car purchases. They made the purchase process simple! We love our new Ford and look forward to building a relationship with Byers for our future car purchases. They made the purchase process simple! More

New car buying as it should be! I highly recommend Byers Ford in Delaware. Our sales manager was very knowledgeable and very personable. We never felt pressured and John gave us all I highly recommend Byers Ford in Delaware. Our sales manager was very knowledgeable and very personable. We never felt pressured and John gave us all the time we needed and answered all our questions sincerely. We will definitely return to Buyers Ford in Delaware for all our automotive needs. More

Worst Experience ever!!! Thanks for leaving me stranded My 16 Fusion broke down this week, of course wasn't a priority to this place because #1 I didn't buy my vehicle from here and oh #2 didn't have an a My 16 Fusion broke down this week, of course wasn't a priority to this place because #1 I didn't buy my vehicle from here and oh #2 didn't have an appointment for my broke down car that's practically brand new only being a year old!! But since I was out of town working I was left stranded, never given a firm deadline and was told after 24 hours of it being there if the part didn't come or it didn't work out to be that I could finally have a rental. Mind you was never offered it prior and was never offered a shuttle the five miles down the road where we were working. I understand bookings and didn't expect that we would be priority to have it fixed but if you can't get to a vehicle that's 100 percent broke down doesn't run at all and a person is from out of town..... I would never have thought to be told to a customer either way and by a place representing Ford that we we not a priority because we didn't buy our vehicle from there and they save their vehicles for people who were already scheduled who also buy their vehicles from Byers Ford. And then to be told by general manager today what I was thinking and how I am as a person oh and get this a liar don't think that sits well with anyone. Either way I was a customer, and in a position that left me stranded, poorest customer service I have ever got and will never go back. By the way telling all my family and friends to never go here. What happened to the customer is always right!! Oh and Ford regional rep as well as dealership it was purchased from said a rental almost always ALWAYS is given if a vehicle is not drivable overnight for a rental. Ford even pays for it out of warranty not the dealership!!!!! More

Great dealership & salesman Our salesman was very helpful and extremely knowledgeable of the product. There was no rush to hurry up and get us out so he could move on to someone Our salesman was very helpful and extremely knowledgeable of the product. There was no rush to hurry up and get us out so he could move on to someone else. When we were finished he took time to go over all the gadgets and try to help us understand them. He even said if we had a question or a problem don't hesitate to call. Very much the quality salesman I like to deal with.The finance man was very good at his job. We had talked to our bank and was told the best rate for what we wanted, he was able to get us a better rate from our bank. It was overall for the most part ver painless. I would recommend them to any one who asked, and will go back again for my next vehicle. Thanks to Mark and all the staff. More