Byers Ford

John and Bill were absolutely tremendous. This is the second vehicle that I’ve bought from both of them and they truly never disappoint. They have never tried to hide anything and are always 100% transpa second vehicle that I’ve bought from both of them and they truly never disappoint. They have never tried to hide anything and are always 100% transparent when it comes to pricing and availability. My husband and I never leave them feeling disgruntled or taken advantage of. We’ve had plenty of those feelings from previous experiences with other dealerships but we truly believe John is looking out for our best interest in mind. He truly does care for his customers and wishes to get them in a vehicle that is practicable for them. When it comes to the finances, Bill is always so knowledgeable and never leads you astray. Both vehicles we purchased through them were able to be purchased at the price we wanted them to be at and that’s huge. Bill always gives every finance option and does/shares whatever he can to help lower the payments. I will never buy another car anywhere other than Byers and with John and Bill, they truly are an amazing team. More

We recently leased our second Ford Expedition from Byers. Mark and Bob were wonderful to work with during the entire process from ordering our new vehicle to finalizing all of the documents. Byers is not Mark and Bob were wonderful to work with during the entire process from ordering our new vehicle to finalizing all of the documents. Byers is not the closest Ford dealership to my home but I am willing to drive further for great customer service. More

I have not seen or heard of anything bad about this dealership. I have had very good service at Byers Ford. dealership. I have had very good service at Byers Ford. More

Very knowledgeable professional and polite people to do business with and I would definitely recommend them to anyone who needs car repairs business with and I would definitely recommend them to anyone who needs car repairs More

Byers Ford was the first business to get back in touch with me. The truck I purchased is really in great condition for the price. There is plenty of competition for your business between the salespersons. with me. The truck I purchased is really in great condition for the price. There is plenty of competition for your business between the salespersons. That translates to good service. More

Service dept gave me reasonable quote for new tires and a timely appointment for service timely appointment for service More

Great, friendly staff. Very knowledgeable about the vehicles you are selling. Will tell my family/friends of your dealership. vehicles you are selling. Will tell my family/friends of your dealership. More

They have always been very helpful and courteous to me. Thank you for all you kind help Thank you for all you kind help More

Excellent customer service!! Very professional. Love that I can just stop in for my oil change and tire rotation. In and out in one hour. I can just stop in for my oil change and tire rotation. In and out in one hour. More

I took my car in for a recall and an oil change at Byers Ford. I dropped my car up the night before and the following day, I called the dealership 3 times asking for an update on my vehicle. I never recei Ford. I dropped my car up the night before and the following day, I called the dealership 3 times asking for an update on my vehicle. I never received a call back indicating the status of my vehicle. At about 4 pm, I called and was told the man who was working in my vehicle had to leave for an emergency and that another service technician had taken over the repair. I picked up my car drove later that day and drove it for a number of days. Later that week, I discovered that a lug nut was missing. I called the dealership service department and was told that the cashier was supposed to have updated me on the problem, damaged wheel bolt and lug nut. I was not very happy to say the least. I had to make another appointment and drive the 20 miles miles in order to have the wheel repaired. That same day I left the service department manager, Brian Kassa, a voicemail outlining my dissatisfaction with what had occurred and I never received a return call. When I took my car back to the dealership for repairs they did apologize for the problem. Frankly, the entire experience was very disappointing to say the least. They did make the repair on the wheel while I waited and sent me on my way. As a customer I think there are a number of things that need to be changed in that dealership when it comes to service. For example, none of the people that I encountered the day I was there ever introduced themselves or explained to me their rolls. Based on this experience, I will never return to or recommend this dealership for automotive service! More