Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Byers Ford

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.7
353 Reviews
Byers Ford is a family-owned and -operated Ford dealership near you that's been serving central Ohio drivers since 1897! Since the first vehicles were introduced, we've been proud to have been supplying drivers for generations. While much has changed since the 19th century, our commitment to drivers in Delaware and the surrounding areas has never wavered, and we continue to strive to be a go-to dealership for the generations to come!
Contact Dealership

1101 Columbus Pike

Delaware, OH

43015

Directions

By Type

Showing 353 reviews

May 17, 2025

I can always trust the service writers to be honest and I trust John Grijak when I need a new car. More

by bobfeuillerat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2025

Friendly and helpful staff that met our needs and time restraints. Great service and better than expected results. More

by barthdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025

Very friendly and curtious. Ansered all my questions and quickly completed all my services. Informed me of other areas on my vehicle that need attention. More

by STONERRD
Recommend Dealer
Yes
Report | Print
May 16, 2025 -

Byers Ford responded

Thank you for your kind words! We're thrilled to hear that you found our team friendly and courteous and that we could answer all your questions. Providing quick and thorough service, along with keeping you informed about your vehicle's needs, is always our goal. If there's anything else we can assist you with, don't hesitate to reach out. We look forward to serving you again!v

May 13, 2025

Awesome staff! Everyone is always very helpful. I will continue to do all my Ford and Lincoln service at Byers! More

by THOMASDEBERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Byers Ford responded

Thank you for the wonderful feedback! We're thrilled to hear that our staff has been so helpful and that you've had such a positive experience with us. We truly appreciate your loyalty and look forward to continuing to provide you with top-notch service for your Ford and Lincoln vehicles. See you next time!

May 13, 2025

Byers Ford has an awesome staff! They are very knowledgeable and proficient. Very thorough. Enjoy talking to them. More

by maof3bz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cousins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Providing thorough and knowledgeable service is very important to us, and it’s wonderful to know you enjoyed interacting with our staff. We truly appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

I was with the understanding that my oil changes where free since I bought the Highlander there. I was charged over $100.00 for the last oil change. They also said i needed new wipers front and back, I ju More

by Walt Fleak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Borgia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Drollinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Garverick
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Hess
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Perry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Maynard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sly Wallen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Marks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Byers Ford responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience, and we completely understand your frustration. Regarding the oil change cost, we’d like to clarify any misunderstandings about the terms of your service plan. If you believed the oil change should have been included, we’d be happy to review your purchase records to ensure everything is accurate and transparent. Additionally, we apologize for the recommendation regarding the rear wiper. This clearly doesn’t align with the high standards we strive for, and we’ll address the matter with our team to ensure proper attention to detail moving forward. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right. Please feel free to reach out so we can assist further. Thank you again for bringing this to our attention.

May 12, 2025

This is the second Byers Dealership car we have bought and both experiences have been positive. More

by jimlyndes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wesley Blakemore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Byers Ford responded

Thank you so much for your continued trust in Byers Dealership! We’re thrilled to hear that both of your experiences have been positive. Your feedback means the world to us, and we’re here to ensure every visit exceeds your expectations. Enjoy your new car, and we look forward to serving you again in the future!

May 11, 2025

Always kind and courteous and the work is done promptly i’ve had two different service advisors and both were very good.. More

by Stufo240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Byers Ford responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experiences with our service advisors. Providing prompt, courteous, and high-quality service is our top priority, and we’re glad it shows. We look forward to assisting you again in the future!

May 11, 2025

The tech who tested the 12 volt battery, left the battery cover on the floor uninstalled, and left the back seat propped up. I feel that is shoddy, incomplete work. More

by jim.spangenberg712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Byers Ford responded

Thank you for taking the time to share your feedback. We sincerely apologize for the oversight during your recent visit. Leaving the battery cover on the floor and the back seat uninstalled is not the standard of service we aim to provide. Your experience falls short of the quality and care we strive for, and we’ll be addressing this issue with our team immediately to ensure it doesn’t happen again. If there’s anything we can do to make this right, or if you’d like to discuss this further, please don’t hesitate to reach out to us directly. We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

May 11, 2025

Professional and friendly Carson is very good about explaining needed repairs in a polite manner. More

by 14vickidawn
Recommend Dealer
Yes
Employees Worked With
Carson Trafzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Trafzer
Report | Print
May 12, 2025 -

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear that Carson provided professional and friendly service while explaining the needed repairs. Clear communication and customer care are priorities for us, and it means a lot to know you had a positive experience. If there's anything else we can assist you with, don’t hesitate to reach out!

1
2
...
36