Byers Chrysler Jeep Dodge Ram - Service Center

Found problem immediately. Was polite and very professional. Will return for future service. Have a great day! Was polite and very professional. Will return for future service. Have a great day! More

ALWAYS A PLEASURE WORKING WITH BYERS JEEPS SERVICE DEPARTMENT! FRIENDLY FACES, GREAT COMMUNICATION AND THEY GET WORK DONE IN A TIMELY MANNER. JACE IS A TOP NOTCH WORKER! DEPARTMENT! FRIENDLY FACES, GREAT COMMUNICATION AND THEY GET WORK DONE IN A TIMELY MANNER. JACE IS A TOP NOTCH WORKER! More

Brittany is very professional and timely. She returns phone calls and explains things thoroughly. The last person that I dealt with was an African-american gentleman who was very arrogant, an She returns phone calls and explains things thoroughly. The last person that I dealt with was an African-american gentleman who was very arrogant, annoying, and dismissive. Brittany wasn't like that at all, she was respectful and seemed to be genuinely concerned about my vehicle and the service that she was providing. More

Great service and customer service. The one time I had an issue it was resolved quickly. Great group from start to finish. The one time I had an issue it was resolved quickly. Great group from start to finish. More

They do good work, quickly! Always satisfied with services completed by this shop. Byers is quality! Always satisfied with services completed by this shop. Byers is quality! More

coinvent and close to home and the price was reasonable. , brake inspection told me I did not need a brake job, but I did need an oil change - so I got one. , brake inspection told me I did not need a brake job, but I did need an oil change - so I got one. More

Service Review. I dropped off our 2010 Chrysler Town & Country on April 27th for a 8am service AND AS OF TODAY May 8th (12 days later) the van is still not fixed. I dropped off our 2010 Chrysler Town & Country on April 27th for a 8am service AND AS OF TODAY May 8th (12 days later) the van is still not fixed. I took it in for what sounded like seized up calipers on the right front. By 2pm that day they still did not know what was wrong with it. At 4pm they called back stating that 3 out of the 4 calipers needed replaced and a brake line. It should not take 8 hours to diagnosis these issues. I have Max Care so they understandably could not start fixing it until Max Care approved the claim which happened that Friday. One part was going to take 3-4 days to arrive. Fast forward 3 working days, the part had still not arrived. Day 4, still no part. Day 5, still no part. We were told that the part has been in Cleveland , but is not been placed on the delivery truck, but they have talked with the parts folks and the part was placed on the truck and will arrive on Monday 5/8/2023 ( at this point, my van has been with then for 12 days). I call again today (5/8/23) and still no part, the part is still in Cleveland. I was told I would be called back in 30 minutes with an explanation, 2 hours later, still no call back so I call again and was told that they will check into and get the part ordered. At some point all the parts came in except for the brake line and that is the part they are waiting on. When I asked about escalating this issue, I was instructed to call the 1-800 Chrysler number and file a complaint. They said that they can only email the parts place and that is all they can do, which is obviously not working. The Assistant Service Manager did return my call stating that they would do their best to get the van done tomorrow, if the part came in. I do not understand why they have had my van for 12 days and cannot get the part delivered, this is utterly ridiculous. I realize we have Max Care and these part costs an.d labor are under warranty but that does not mean you deliver poor customer service. Our next van will not come from Byers More

Excellent customer service. Drew goes above and beyond to provide excellent customer service. He is very professional and approachable. He always replies back quickly if you have any questions or concerns ab provide excellent customer service. He is very professional and approachable. He always replies back quickly if you have any questions or concerns about your purchased car. More