Byers Airport Subaru

Byers Airport Subaru responded

We sincerely apologize for the distressing experience you have had with our dealership following the repair on your 2019 Subaru Forester. We take your concerns very seriously, and we understand the gravity of the situation. First and foremost, we want to assure you that the safety of our customers is our top priority. We are involving a safety expert from Subaru, the fire department, and our insurance company to investigate the incident. This collaborative effort is crucial in determining the root cause and preventing such incidents in the future. Please be assured that we are fully cooperating with all investigations and will keep you informed of any findings. If you have any further concerns or if there is anything specific you would like to discuss, please feel free to reach out to us directly.

Byers Airport Subaru responded

Thank you so much for your kind words and five-star review! We are grateful that you chose to visit Byers Imports and enjoyed the service we provided. It was our pleasure to help you on your automotive journey and we are humbled by your positive experience in our lobby while you waited. At Byers, we strive to make sure each customer receives the highest quality of care and satisfaction. We strive to stand out from the other automotive stores with our above average support, knowledgeable staff, and friendly atmosphere. We hope you visit us again soon!

Byers Airport Subaru responded

Thank you for your five-star review, your kind words mean the world! We pride ourselves on our customer service and are truly glad to hear we've been consistent in delivering that same level of care over the past 5 years. It's great to know that Byers Imports is still providing customers with the excellent service they deserve. We look forward to continuing to serve you for many more years to come.

Byers Airport Subaru responded

Denise, thank you so much for your 5-star review of Byers Imports. We really appreciate hearing that your visits have been pleasant and efficient, from the moment you arrive onsite to the time we hand your vehicle back over. Providing comfortable workspaces for our customers during their stay is a priority for us to ensure everyone feels welcome at our business. We strive for exceptional service in an effort to make sure every customer feels valued and respected - it's what we work hard each day to achieve. Thank you for taking the time to share your experience with us and we look forward to seeing you again soon!

Byers Airport Subaru responded

Hi Neil, Thanks so much for your review - we appreciate the kind words about Thomas and the Service Department! We are so glad to hear we got it just right for you, and that you have enjoyed our quick and caring service. Our team works really hard to ensure that your visit is nothing short of exemplary every time. Your feedback keeps us motivated in continuing to strive for excellence - thank you! Hope you'll come back soon to see us at Byers Airport Subaru. Feel free to give us a call if you ever have any questions or need assistance. Thanks again!

Byers Airport Subaru responded

Emily, thank you for the five-star review for Byers Imports! We're delighted that your experience with us was excellent, and appreciate hearing specifics about your visit. We are thrilled to hear that Nelson helped make it especially enjoyable with his extraordinary hospitality, providing you the opportunity to ride his scooter during your stay with us. We take pride in the level of service we offer our customers and strive to provide an exceptional experience each time. Thank you for giving us the opportunity to serve you and our community! We look forward to seeing you again next time you need service or a new car.

Byers Airport Subaru responded

Thank you, David! We are pleased to hear that you feel our commitment to taking care of customers and employees is evidenced by our ability to keep them loyal. Here at Byers Imports, we are dedicated to providing the best possible services and experiences for both our customers and staff. We do value each employee - their loyalty ensures quality service and products. We strive to provide unparalleled customer service that make you happy whenever you visit us. We look forward to your next visit!

Byers Airport Subaru responded

Hi, we are so happy you chose Byers Imports to service your vehicle! We appreciate your business and are thankful for your review.

Byers Airport Subaru responded

Hi Glenda, we are so happy you chose Byers Imports to service your vehicle! We appreciate your business and are thankful for your review.