
Byerly Nissan
Louisville, KY
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My Experience I could not have asked for a more friendly, knowledgeable, and caring sales rep. Mark Hall knew exactly what I was looking for in a new vehicle and he I could not have asked for a more friendly, knowledgeable, and caring sales rep. Mark Hall knew exactly what I was looking for in a new vehicle and he went above and beyond to make sure I got just what I wanted. He was very informative and made me very comfortable with my car buying experience. More
Buyer beware I spoke with the salesman Zach Ruch two weeks before buying the car. It sis not have a handle to help the driver in or out which was a must for us. I spoke with the salesman Zach Ruch two weeks before buying the car. It sis not have a handle to help the driver in or out which was a must for us. We gave him time to determine if one could be added. Before buying the car he said it would be no problem. He gave me the name of a third party vendor who did work with them. I had to make arrangements and take the car to his shop. He said he could not add the handle. The salesman and the salesmanager have done nothing to help. I have asked that someone higher in the dealership contact me. It has been almost a week with no result. Today I went to the dealer to pick up the car tag and to ask the finance manager about a $299 charge that was not included in the Buyers Order. He said it was a fee to engrave a number on the windows. They do it on all their cars. I did not ask for this, did not want it and did not agree to it. Too bad. I will never do any business with dealership again and am warning all others to stay away More
Great non-hassle experience My experience with Byerly Nissan was great. My salesman Steve Edelen was very nice and curtious. He went over everything very clearly. Steve also My experience with Byerly Nissan was great. My salesman Steve Edelen was very nice and curtious. He went over everything very clearly. Steve also went out of his way to give me a good understanding of the vehicle. I love the Nissan Versa Note that was purchased. I have purchased from Byerly before and will always go back. More
New car purchase Our salesman Stephen Bayer was very helpful and answered all of our questions. Our visit was one of our most pleasant new car buys yet. We will reco Our salesman Stephen Bayer was very helpful and answered all of our questions. Our visit was one of our most pleasant new car buys yet. We will recommend Byerly Nissan to our friends. More
Great experience No pressure, worked to meet my needs efficiently, had 3 people help make the most of my time, as always we are never disappointed with quality and cus No pressure, worked to meet my needs efficiently, had 3 people help make the most of my time, as always we are never disappointed with quality and customer service. LOVE my new Juke!! More
The thought of purchasing my first car was overwhelming and downright scary. However, thanks to Jodi Ritchie and the team at Byerly Nissan, the actual experience was the complete opposite! I ended up goi and downright scary. However, thanks to Jodi Ritchie and the team at Byerly Nissan, the actual experience was the complete opposite! I ended up going to Byerly after having a very bad experience with another dealership, who wouldn't return my calls and kept giving me the run around. I used the chat feature on Byerly's website and spoke to Jodi. She called me immediately after getting my finance application, and struck up a normal conversation with me. During that chat, Jodi found out that I was a recent graduate and told me about Nissan's graduation program. We started the paperwork on a Friday, and by Sunday, I had been approved to purchase my first new car! Jodi took care of all the behind the scenes stuff for me on Monday so I was able to just show up on Monday afternoon and sign my name, without having to miss any work. My 2014 Altima was sparkling, ready and waiting for me! As a recent graduate without an amazing credit score, I had prepared myself to have an outrageous interest rate and didn't expect to get the car I wanted. Jodi saw past my credit score, dug a little deeper to find out more about me, and told me about this program I'd never heard of and did her best to get me approved by Nissan. I got a great deal on the car and couldn't be more happier. I would recommend Byerly Nissan to anyone, and I look forward to purchasing my next new car from them! More
Great overall experience! After being treated poorly at another Nissan dealership, I decided to check out Byerly Nissan. Stephen Bayers and the entire team were outstanding. Th After being treated poorly at another Nissan dealership, I decided to check out Byerly Nissan. Stephen Bayers and the entire team were outstanding. They were willing to work with me to get me exactly what I wanted. This dealership had the best customer service I've ever experienced. More
Great car. Mr Bayers was so particular about my Altima delivery, he accidentally activated the window washer and wiped it clean with the sleeve of his sweater. O Mr Bayers was so particular about my Altima delivery, he accidentally activated the window washer and wiped it clean with the sleeve of his sweater. Over and above salesmanship from first meating to last handshake. Will do business at Byerly again when the time comes for another new vehicle. More
Steve was always able to accommodate my schedule.He showed initiative in negotiating a price over a period of time.He understood our needs & responded in a timely manner. showed initiative in negotiating a price over a period of time.He understood our needs & responded in a timely manner. More
Lindsey was very nice truthful hard working and most of all she did not give up until she got what I wanted . Thank you and im tellung everyone about my experience at byerly. all she did not give up until she got what I wanted . Thank you and im tellung everyone about my experience at byerly. More