Back

Byerly Ford

Louisville, KY

4.5
1,559 Reviews

4041 Dixie Highway

Louisville, KY

40216

Directions

By Type

Showing 1,559 reviews

March 22, 2025

I had the absolute pleasure of working with Karen Wheeler when purchasing my car, and I couldn't be happier with the experience. From the moment I walked in, Karen was professional, knowledgeable, and genuin More

by dr.mbratcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Wheeler
March 17, 2025

This is the "worst" FORD SERVICE CENTER place you could ever take your vehicle to have it serviced. The management team of this intake process is totally incapable of doing anything. Never take your FORD v More

by wardj4801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie, Jason Cardwell, Trevor Wilson, Meg Daunhauer
March 05, 2025

Great sales experience, had what I was looking for and sales experience was great. The service experience was not as good. Had to take truck back multiple times and several items never addressed to correc More

by kmiller31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck, Jason Cardwell, Trevor Wilson, Meg Daunhauer
February 12, 2025

The guy named Chuck was rude and hateful. He talked down to me like I was stupid. The problem wasn't fixed, because they wanted to charge me for something they weren't sure would find the pro More

by Secretlake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donnie Wilkes, Meg Daunhauer
February 06, 2025

Went to this dealer was lied to about the loan needed up paying 6 thousand more then I was told upon putting my down payment gene and Ty are some disrespectful guys who seem to be willing to lie and do what More

by Joshb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gene and Ty
Feb 14, 2025 -

Byerly Ford responded

We take customer feedback very seriously and are sorry to hear about your experience. Transparency and integrity are core values of our dealership, and we do not condone misleading information in any way. Our financing terms are always clearly outlined, and we encourage customers to review all details before finalizing a purchase. If there was any misunderstanding regarding your loan or pricing, we’d be happy to go over the details with you. Please reach out to our management team directly so we can address your concerns properly. We appreciate your feedback and the opportunity to improve.

January 03, 2025

Just purchased a 2017 Ford F150 Lariart from Byerly Ford through Sales Associate Karen Wheeler. Karen is an outstanding person and an absolutely professional in the Automotive Industry. She is highly comp More

by rwa460
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Wheeler
December 25, 2024

Karen wheeler was great and took care all of our needs and questions I highly recommend this dealership More

by Ej
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen wheeler
December 19, 2024

Karen Wheeler helped me with my purchase of the car of my dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another veh More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Wheeler
December 10, 2024

Purchased what was supposed to be a "CERTIFIED" 2017 Explorer Platinum. Radio had no FM or AM on way home, heated & cooled seats worked intermittent & lumbar section of seats did not work. Took it in 3 More

by freeyourself
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Camden in sales, Chuck in service
December 07, 2024

Had a great experience working with Chuck. Everyone was very nice and I will continue coming here!! More

by chuckharlow00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Harlow
1
...