Butler Toyota - Service Center

great powerful customer service The staff is so friendly, never had a bad experience there. U really enjoyed my experience with toyota. Never had car care like this. Very surprised. The staff is so friendly, never had a bad experience there. U really enjoyed my experience with toyota. Never had car care like this. Very surprised. More

The 5,000 mile service on my new Toyota They sent emails reminding me that the 5,000 mile service would soon be due. When I did not respond they called me, so I went ahead and scheduled the They sent emails reminding me that the 5,000 mile service would soon be due. When I did not respond they called me, so I went ahead and scheduled the service. Since this service is free, it has to be done before the car goes over 5,000 miles. I may have missed it if they had not called and reminded me. Then once I set up the appointment, they emailed me to remind me of the appointment. Once I arrived for the appointment they gave me quick, courteous service and made sure I was happy with the service. More

Service Department The service department was very nice and helpful from Brittani who took my original phone call to Brian, the service writer. The mechanic checked ove The service department was very nice and helpful from Brittani who took my original phone call to Brian, the service writer. The mechanic checked over everything to help me out in trying to make sure I did not need anything else done. The service writer made me feel completely at ease knowing that the car would be fixed in a timely manner. More

Dont let them "fix" your car My sister took her used Toyota in for some recalls to be repaired. They were minor recalls but none the less, she needed them done. The vehicle was dr My sister took her used Toyota in for some recalls to be repaired. They were minor recalls but none the less, she needed them done. The vehicle was dropped off on a Monday, running just fine as it had for the three months that they owned the vehicle. Later on that day her husband received a call advising that several major things were wrong with the vehicle. My brother in law agreed to the repairs. The vehicle was supposed to be ready for pick up on Wednesday but was not. Thursday they received a call that the vehicle was ready. That evening my brother in law picked up the vehicle and less than 13 miles down the road it started to make awful noises, jump, skip, and tried to cut off. He took the vehicle back to the dealership and was advised over and over that Butler Toyota did nothing wrong. The serviceman Phil left my brother in law and sister standing there and went home. I drove up there to speak with someone. The sales manager was the only one there in charge as all the servicemen had left for the day. The sales manager was rude and so disrespectful. Once again, no help! We had to leave the vehicle sitting in the parking lot as it would not make it home. (after a whopping $1,000 worth of repairs) The next morning I went in on my sisters behalf to speak with her serviceman. As I walked up behind him I heard him arguing on the phone. I stood there a moment as he blessed someone out. I realized he was talking to my brother in law. I walked up where he could see me and asked if he was talking to him. He said yes and hung the phone up. He lit in on my because he thought I was my sister... I stopped him and told him I was not who he thought I was. He paused and started ranting how my sister gave him a bad review and that he did nothing wrong. I asked for the service manager and advised we would not start our conversation with out him. I explained to the manager what happened with my sister. The serviceman kept interrupting and I bluntly advised him to drop the attitude because I had heard enough. The service manager agreed to look back over the vehicle to see if anything they had done would cause the issue. Later that day they received a call advising they did nothing wrong and there was nothing they could do. They advised that the transmission was bad and they wanted $3,500.00 to fix it. After many conversations until everyone was blue in the face, they still will not own up to the mistakes that they made. After speaking with 4 different mechanics and one who used to work at Butler, they all advised that most likely they flushed the transmission - which you shouldn't do on older vehicles - and it lost all of its pressure. Then realizing they messed up, the left that information off of the paperwork so it appeared as they didn't touch the transmission. They even tried to tell her that there was mud underneath her vehicle (she doesn't travel on dirt roads) and that mud had gotten in the transmission - well, the transmission is sealed so how would mud get up in there??? I will continue to post this story on every review website I can so that no one else has to go through this!!! More

Service Department The service department is modern, clean and customer friendly. All the staff were courteous and attentive to my needs. The service team did their best The service department is modern, clean and customer friendly. All the staff were courteous and attentive to my needs. The service team did their best to insure my wait time was kept at minimum More

Service My fiancé verbalized being very please with the service provider to replace my visor. We both felt the price was a little expensive. However,the work My fiancé verbalized being very please with the service provider to replace my visor. We both felt the price was a little expensive. However,the work was completed fast and efficiently. I am surprised that a recall was not provided. I never heard of a visor malfunction but it appears that it has been a common problem for Toyota Camry. More

Service area The people in the service department are courteous and efficient. Mr Hatfield was extremely helpful. He did just what he said he would do and was plea The people in the service department are courteous and efficient. Mr Hatfield was extremely helpful. He did just what he said he would do and was pleasant throughout the transaction. I must say the sales department doesn't have that same reputation with me More

Butler Toyota is the only place to buy I have never had an easier buying experience. I'm 7500 miles into my new car purchase and contacted my salesperson about how I need to handle my servi I have never had an easier buying experience. I'm 7500 miles into my new car purchase and contacted my salesperson about how I need to handle my service. He took care of everything. Got the service department to call me to schedule. Arranged a ride to get me to work. It was beyond easy. No hassles, no strings attached, completely simple process. More

Saturday Service I was in and out with a peculiar problem within an hour. everyone was courteous and went over and above to make me feel welcome and fix my issue. I was in and out with a peculiar problem within an hour. everyone was courteous and went over and above to make me feel welcome and fix my issue. More

Consistently positive Always in and out on time and priced fairly. Quality of work is always consistently good. The service people (Larry Cummings) is always curtious to al Always in and out on time and priced fairly. Quality of work is always consistently good. The service people (Larry Cummings) is always curtious to all. More